Order Handling Specialist

vor 7 Monaten


Ratingen, Deutschland ABB Vollzeit

**Order Handling Specialist (f/m/d)**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
As Order Handling Specialist (f/m/d) you will be the contact person for customers and business partners for Medium Voltage Switchgear Grid Components in the area of Distribution Solutions / Electrification in Ratingen / Germany. The position can be partly performed from the home office. You will support the Order Handling team for Vacuum Interrupters & Poles with your customer service skills in processing customer orders.

**Your responsibilities**:

- Processing of customer orders from order acceptance to delivery incl. internal communication with crossfunctional interfaces
- Creation and adjustment of customer orders
- Monitoring the status of orders
- Clarification of delivery dates and other specific order requirements with customer and internal interfaces including the monitoring of ROTD
- Ensure processing and resolution of customer concerns and supportive intervention in case of necessary escalation
- Ensuring positive customer experience, keeping customers informed and resolving ambiguities
- Contribute to process optimization in order processing

**Your background**:

- At least two years of professional experience in order processing or a similar position
- An agile and proactive approach, with the ability to take ownership of customer requirements
- Basic customer service skills and experience
- Knowledge of SAP and MS office (Outlook, Excel etc.)
- A team player with a solution-oriented approach and excellent written and verbal communication skills in German and English
- Commercial training or studies with technical understanding
- Fluent German and English skills, both written and spoken

**Benefits**:

- Flexible work practices
- Canteen
- Childcare

**More about us**:



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