Product Advocate

vor 2 Wochen

Berlin, Deutschland Climatiq Vollzeit

About Climatiq

We are a fast-growing climate tech startup on a mission to drive climate action through data and insight. Our team consists of entrepreneurs, technologists, and scientists who have come from backgrounds such as Google, MIT, and other leading companies and academic institutions. Together, we are building a tech platform that empowers organizations to take action in tackling the climate crisis. Our powerful carbon calculation engine helps businesses embed emission metrics into any software they already use to accurately calculate and continuously monitor their carbon footprint and drive better decisions.

Our platform is used by tens of thousands of sustainability leaders worldwide, and we are proud to be backed by renowned international VCs and investors in the climate-tech and software sector. We are also a certified B Corp, highlighting our commitment to balancing purpose and profit. As a remote-first company, our team is spread out across Berlin and other parts of Europe, with a strong focus on collaboration and innovation.

This is an exciting time to join Climatiq. Be part of real, technology-driven endeavor from the beginning. Work with an amazing team and help build something meaningful together with our community.

About the role

We’re looking for a **Product Advocate** to join our team and empower our rapidly growing user base to succeed with Climatiq’s tools and solutions. In this role, you help users adopt our products, ensure they achieve their goals, and contribute to climate action.

This is a user-focused role where you guide users through onboarding, solve challenges, and maximize the value they derive from Climatiq’s offerings. You collaborate with internal teams to synthesize user feedback and deliver actionable insights that enhance our offering and overall user experience.

This role is ideal for someone early in their career or a recent graduate who is passionate about technology and sustainability. If you’re tech-savvy, ambitious, and ready to roll up your sleeves to learn and grow, this could be the perfect opportunity for you.

What you’ll do
- Guide new users through onboarding and help them get started with Climatiq’s API and other tools.
- Develop a deep understanding of customer use cases, workflows, and goals to provide tailored product recommendations.
- Provide practical support to users, ensuring they understand product features and capabilities.
- Respond to user questions and offer solutions tailored to their needs.
- Act as the voice of the user, collaborating with internal teams to resolve technical issues, enhance the product experience, and prioritize improvements based on feedback.
- Create and maintain educational resources like tutorials, FAQs, and guides to empower users.
- Collaborate with other teams to improve user onboarding and engagement strategies.

What success looks like
- Users successfully adopt and actively use Climatiq’s tools, leading to significant increases in adoption rates and user satisfaction with the platform.
- Actionable insights from users drive meaningful product improvements.
- High-quality educational materials enhance self-service support and user empowerment.

What we look for
- Early in your career or a recent graduate with a strong interest in technology, sustainability, and Climatiq’s mission to drive climate action.
- Bachelor's degree in a technical field such as computer science, engineering, environmental science or a double major in business and computer science, or equivalent technical experience.
- Scrappy and resourceful, with a hands-on approach to solving challenges.
- Exceptional written and verbal communication skills in English, with the ability to explain technical concepts to non-technical users and simplify complex ideas.
- Ambitious and hard-working, eager to learn and grow in a fast-paced environment.

Additional Information
- Location: Berlin
- Starting date: As soon as possible
- Hours: Full-time, flexible working hours
- Compensation: Competitive salary and benefits, including employee stock options, learning and development stipend, regular team offsites, and more

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