Customer Support Agent

vor 3 Wochen


Berlin, Deutschland Home HT Vollzeit

Jeden Tag arbeitet das Team von Home weiter daran, die Komplexität von Wohnungsbesitz zu reduzieren, sodass irgendwann jeder Zugang dazu haben kann. Dabei geht unser automatisiertes Produkt Hand in Hand mit einem erstklassigen persönlichen Kundenservice. Stets mit dem Ziel, dass unsere Eigentümer und Mieter langfristig rundum sorglos sind. Als Customer Support Agent arbeitest Du mit deinem Team täglich daran dies in die Tat umzusetzen.

Aufgaben

**Du wirst**:

- In enger Zusammenarbeit mit deinem Team auch die herausforderndsten Anfragen beantworten um stets eine bestmögliche Kundenerfahrung zu garantieren
- Eigentümer bei dem Übergabe
- und Vermietungsprozess sowie der fortlaufenden Verwaltung begleiten mit dem Ziel der maximalen Kundenzufriedenheit
- Proaktiv deine Ideen und Vorschläge zur Verbesserung unseres Kundenservice und Produktes vortragen

Qualifikation

**Deine bisherige Arbeit zeigt**:

- Mindestens 2-3 Jahre Erfahrung im Kundenservice
- Ausgezeichnete Kommunikationsfähigkeiten in Deutsch und Englisch
- Du bist kommunikativ, innovativ und bleibst auch in stressigen Situationen gelassen
- Eine positive Grundhaltung und lösungsorientiertes Verhalten zeichnen Dich aus
- Deine Arbeitsweise ist strukturiert und gründlich
- Du kannst deine beste Arbeit in einem dynamischen Team vollbringen
- Ausbilung als Immobilienkaufmann/-frau oder Erfahrungen im Startup sind ein Plus

**Benefits**:
**Wir bieten**:

- Ein wettbewerbsfähiges Gehalt
- Individuelles Entwicklungsbudget
- Bleib flexibel und genieße unsere Remote Policy und arbeite von unserem Büro in Berlin aus, zu Hause oder auf Reisen.
- Einmaliges Budget für Home-Office-Ausstattung
- Erhalte tolle Rabatte bei Urban Sports Club und bleibe köperlich Fit
- Regelmäßige persönliche Events und Off-Sites
- Ruhiges Büro mit flexiblen Schreibtischen in Berlin Mitte

**Über Home**:
Home hat Kapital von über 14 Millionen Euro eingesammelt, Investoren sind EQT Ventures, Redalpine, Capnamic, FJ Labs, VitoOne und Tim Schumacher.



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