Lead of Customer Success
vor 3 Wochen
**A Snapshot of Your Day**
Being part of the Customer Operations and Engagement Team, the successful adoption of our digital products by our customers is on top of your agenda. After our team daily, where we quickly exchange about the most important team activities of the day, you will work on process automation topics today. Together with the Operations team, you identify new use cases to be implemented in an automated matter. Your colleagues ask you, to implement an automated series of notifications of IoT devices turn offline, notifying the customer and the Operations team about the case and to trigger required actions.
In the afternoon, you work with our platform team on the data management and metrics. You will improve the operations dashboard, tracking the latest KPIs like connected devices, active users and engagement rates. You identify a positive trend in the number of user logins since the last update, which you feedback and discuss with the product managers and product owners.
**How You’ll Make an Impact**
- Responsibility for setting up processes for Customer Operations and Customer Success Management
- Working closely with the Customer Operations team to identify operational requirements for Customer Success Management
- Consulting on the tooling landscape of Siemens Energy for the aspects on Customer Data Management (e.g. CRM tools, support/ticketing tools, marketing automation, customer data platform)
- Defining requirements of the product to enable an effective customer data monitoring and analytics
- Defining automated support processes for scaling the IoT and Edge business
**What You Bring**
- Completed your university degree in computer science, mechanical
- or electrical engineering or comparable education
- Long-term experience and proven success record in similar roles driving new digital portfolio and digital transformation.
- Experience with data management, process automation, and corresponding software, both from a user perspective and project implementation perspective
- Strongly solution oriented and customer centric mindset, eager to learn about new technologies
- You are thrilled by new technologies, you have profound understanding of IoT, digitalization and automation and you keep an eye on the latest developments in this space
- Since you worked in an international environment, you communicate fluently in English (mandatory), German is a plus
**About the Team**
Our Grid Technology division enables a reliable, sustainable, and digital grid. The power grid is the backbone of the energy transition. Siemens Energy offers a leading portfolio and solutions in HVDC transmission, grid stabilization and storage, high voltage switchgears and transformers, and digital grid technology.
**Who is Siemens Energy?**
At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90+ countries while ensuring our climate is protected. With more than 94,000 dedicated employees, we not only generate electricity for over 16% of the global community, but we’re also using our technology to help protect people and the environment.
Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.
**Our Commitment to Diversity**
Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character - no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.
**Rewards/Benefits**
- In addition to an attractive remuneration package in line with the market, you can expect an attractive employer-financed company pension scheme
- We also offer the opportunity to become a Siemens Energy shareholder
- We offer our employees the opportunity to work flexibly and remotely, and our inspiring offices provide space for collaboration and creativity
- The professional and personal development of our employees is very important to us. We provide them with the opportunities to learn and develop in a self-determined way, various attractive programmes and learning materials are available for this purpose
- In relation to the "compatibility of family and work", we have a wide range of offers, e.g. flexible working time models, childcare places at many locations, the possibility of trial part-time work or even a sabbatical
LI-AB3
-
Lead Engineer I&C
vor 2 Wochen
Erlangen, Deutschland Siemens Energy VollzeitLead Engineer I&C (f/m/d) About the Role Location Germany Bayern Erlangen Country/Region: Germany State/Province/County: Hessen City: Frankfurt am Main Company Siemens Energy Global GmbH & Co. KG Organization EVP Global Functions Business Unit Project Entity Full / Part time Full-time Experience Level Early Professional A Snapshot of...
-
Lead Engineer I&C
Vor 6 Tagen
Erlangen, Deutschland Siemens Energy VollzeitLead Engineer I&C (Electrical) (f/m/d) About the Role Location Germany Bayern Erlangen Country/Region: Germany State/Province/County: Hessen City: Frankfurt am Main Company Siemens Energy Global GmbH & Co. KG Organization EVP Global Functions Business Unit Project Entity Full / Part time Full-time Experience Level Early Professional A...
-
000811314547/0550 - Customs Processes -s/4hana
vor 4 Wochen
Erlangen, Deutschland Westhouse Group GmbH Vollzeit**000811314547/0550 - Customs Processes -S/4HANA Intern. Trade (M/F/d)**: **General information**: - Reference: 161522 - Location: Erlangen, Remote - Start: 09.02.2023 - Duration: 31.12.2023 - Languages: English **Your skills**: - SAP S/4HANA international trade - Procure to pay and Order to cash processes in SAP - WRICEF methodologies - Design...
-
Product Technical Leader
vor 1 Woche
Erlangen, Deutschland Valeo VollzeitValeo is a tech global company, designing breakthrough solutions to reinvent the mobility. We are an automotive supplier partner to automakers and new mobility actors worldwide. Our vision? Invent a greener and more secured mobility, thanks to solutions focusing on intuitive driving and reducing CO2 emissions. We are leader on our businesses, and recognized...
-
People & Culture Lead EMEA (f/m/d)
Vor 5 Tagen
Erlangen, Deutschland Siemens Healthineers AG VollzeitDo you want to help create the future of healthcare? Our name, Siemens Healthineers, was selected to honor our people who dedicate their energy and passion to this cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry.We offer you a flexible and dynamic environment with opportunities...
-
Project Lead
vor 1 Monat
Erlangen, Deutschland Siemens Energy Vollzeit**A Snapshot of Your Day** In your role as the Project Lead for Customer Training, your responsibilities include creating and implementing a diverse range of training programs for Siemens Energy projects. You will be a vital part of the Project Entity team, handling complex projects spanning all business areas. - Your engagement starts from the bidding...
-
HVDC C&P Integration and Test Lead
Vor 5 Tagen
Erlangen, Deutschland Siemens Energy VollzeitHVDC C&P Integration and Test Lead (f/m/d) About the Role Location Germany Bayern Erlangen Company Siemens Energy Global GmbH & Co. KG Organization Grid Technologies Business Unit Grid Solutions Full / Part time Full-time Experience Level Experienced Professional A Snapshot of Your Day As a HVDC C&P Integration and Test Lead (f/m/d) you...
-
Head of Business Excellence
Vor 2 Tagen
Erlangen, Deutschland Siemens AG VollzeitKnowledge for the world of tomorrow. The Siemens Business Unit “Customer Services” (DI CS) defines, develops, and delivers, product related, valuable, digital and industrial services. This includes customer oriented technical services that cover the entire lifecycle from single machines to sophisticated industrial factories/plants, from product...
-
Customer Support Agent
vor 2 Wochen
Erlangen, Deutschland PayByPhone Vollzeit~Please note that all applications and CVs must be sent to us in German or English in order to be considered.~ The role you want – Customer Support Agent (m/f/d)– is at PayByPhone PayByPhone is a fast-growing, forward-thinking, global company that is growing fast with offices spanning across North America, France, Italy and Germany as well as the UK....
-
Head of Manufacturing
vor 1 Woche
Erlangen, Deutschland Siemens Energy Vollzeit**A Snapshot of Your Day** **How You’ll Make an Impact** - Develop and execute a comprehensive manufacturing strategy and efficient footprint across EAD globally to support business objectives and market demands - Oversee and further shape the global manufacturing network, ensuring efficient and cost-effective operations while maintaining the highest...
-
Customer Support Agent
Vor 6 Tagen
Erlangen, Deutschland PayByPhone Vollzeit**The role you want - Customer Support Agent (M/F/d) - is at PayByPhone** PayByPhone is a fast-growing, forward-thinking, global company that is growing fast with offices spanning across North America, France, Italy and Germany as well as the UK. We are recruiting for a bilingual German/English Speaking Customer Support Agent to manage all PayByPhone user...
-
Max Planck Research Group Leader
vor 1 Monat
Erlangen, Bayern, Deutschland Max Planck Institute for the Science of Light (MPL) VollzeitABOUT USThe Max-Planck-Gesellschaft zur Förderung der Wissenschaften e.V. (MPG) is a world-leading, independent, non-profit research organization with the goal to promote cutting-edge basic research. Within 84 Max Planck Institutes over 24,000 employees pursue basic research in broad areas of life and natural sciences as well as humanities, social sciences,...
-
Team Lead
vor 4 Wochen
Erlangen, Deutschland Siemens Vollzeit**Build this New Chapter with us** As a trusted and valued IT partner of Siemens business units, we help master the challenges of digitalization by creating and operating innovative, Siemens-wide platform solutions. Our IT unit, Windows Platforms, is seeking a highly motivated manager and coach to lead our international Operations Team of 10...
-
Senior Project Manager
Vor 5 Tagen
Erlangen, Deutschland Siemens Energy VollzeitSenior Project Manager (Customer) – for SIEAERO – an AI-assisted aerial (UAV/Helicopter) digitalization service for overhead lines (f/m/d) About the Role Location Germany Bayern Erlangen Remote vs. Office Hybrid (Remote/Office) Company Siemens Energy Global GmbH & Co. KG Organization Grid Technologies Business Unit Service Full / Part...
-
Hvdc C&p Integration and Test Lead
vor 22 Stunden
Erlangen, Deutschland Siemens Energy VollzeitExperienced Professional **A Snapshot of Your Day** As a HVDC C&P Integration and Test Lead (f/m/d) you will be the driving force of the complete software development process during the project execution phase. This means, you are actively managing on a day-to-day basis, a team of software engineers to develop and integrate the state-of-the-art Control and...
-
Team Lead
vor 1 Monat
Erlangen, Deutschland Siemens Energy VollzeitExperienced Professional **A Snapshot of Your Day** In this role, you will be the team lead for the topics Innovation Sales, Sales Academy and Value Selling for Grid Technologies portfolio within our Siemens Energy organization. Together with your team, you will be responsible for paving the way for sustainable growth by challenging regular & standard...
-
Thermal Power Plant Proposal Lead Engineer
vor 1 Monat
Erlangen, Deutschland Siemens Energy VollzeitThermal Power Plant Proposal Lead Engineer (f/m/d) – Process Engineering About the Role Location Germany Bayern Erlangen Company Siemens Energy Global GmbH & Co. KG Organization EVP Global Functions Business Unit Project Entity Full / Part time Full-time Experience Level Mid-level Professional A Snapshot of Your Day As a lead proposal...
-
Erlangen, Deutschland Siemens Energy VollzeitHead (f/m/d) of Project Engineering Management Proposals About the Role Location Germany Bayern Erlangen Country/Region: Germany State/Province/County: Hessen City: Frankfurt am Main Country/Region: United States of America State/Province/County: Florida City: Orlando Remote vs. Office Hybrid (Remote/Office) Company Siemens Energy...
-
Integration & Test Lead (M/F/d)
Vor 2 Tagen
Erlangen, Deutschland Quest Global VollzeitQuest Global is an organization at the forefront of innovation and one of the world’s fastest growing engineering services firms with deep domain knowledge and recognized expertise in the top OEMs across seven industries. We are a twenty-five-year-old company on a journey to becoming a centenary one, driven by aspiration, hunger and humility. We are...
-
Regional Commercial Lead
Vor 5 Tagen
Erlangen, Deutschland Avery Dennison Smartrac VollzeitUnternehmensbeschreibung Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company that provides a wide range of branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity, and transparency, and better connect brands and...