Customer Service Representative
vor 3 Monaten
At DuPont, we are working on things that matter; whether it’s providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world.
If you would like to be a part of a premier multi-industrial company that is delivering sustainable solutions that bring real purpose and value, of a company with collaborative spirit because it believes that we work best when we work together as a team and values the diversity of thought, then DuPont is the company for you
**WHY JOIN US?**
**Our purpose is to empower the world with essential innovations to thrive. We work on things that matter**
Have the **Opportunity** to chart your own course, challenge yourself, and acquire new capabilities to build a rewarding and fulfilling career. We reward employees with competitive pay and incentives to recognize skills, competencies, and contributions to business results.
Get to **Experience** a collaborative environment where teamwork is celebrated with flexibility that enhances balance and an inclusive atmosphere that is welcoming to all
Get to know our** Purpose** and make it yours by bringing innovations to market that improve the world, share a commitment to sustainability that makes our planet better and give back to communities in which we work and live.
**Customer Service Representative (f/m/d) at DuPont Neu-Isenburg**
**Role Description**
Perform Customer Service tasks for an assigned portfolio of customers working as part of a team to ensure a high level of customer satisfaction.
**Key Responsibilities**
- Responsible for inquiry & order handling process from beginning to end. Receives and processes all types of customer orders including complex and consignment orders.
- Acts as a primary customer interface for external customers, distributors and potential customers. Develops and maintains in-depth knowledge of assigned customers; understands the business model.
- Actively monitors open customer orders to ensure that deliveries arrive at the customer on time, as committed. Pro-actively interacts with customer for notification of late orders due to product availability, transportation issues.
- Interacts with broader network of internal DuPont Partners to ensure that the customers’ requirements are understood and commitments are met.
- Processes customer complaints and returns according to Complaint Management process and return policies.
- Follows desk procedures and compliance policies.
- Provides a backup coverage for other Customer Service Representatives.
**Qualifications / Skills**
- 3-year Apprenticeship (“kaufmännische Ausbildung”) or Bachelor degree
- Prior experience in a customer service, supply chain or logistics role is a plus
- Language skills: Business fluency in English and German is required, further languages are desirable
- IT skills: Good knowledge of MS Office, especially Excel. Experience with SAP & SalesForce is a big plus
- Good written & verbal communication skills are crucial for this role
- Strong interpersonal skills, pro-active approach, excellent time management & ability to set priorities
- Understanding of the Sales to Cash process
**Location**: Neu-Isenburg; it is possible to work from home 2 days per week.
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