Customer Support Representative

vor 2 Monaten

Stuttgart, Deutschland HireOn Ltd Vollzeit

HireOn Recruitment Recruitment is working with a leading multinational technology business that is looking to recruit a Turkish speaking Customer Support Agent for their offices in Lisbon.

**European nationality mandatory.**

Position: Customer Support Agent

Location: Lisbon, Portugal

Employment type: Full-time

**Remuneration: 22 000 - 23 000 euro gross/year**

Ø Yearly Base salary: 14000€ - 16 000 euro gross/year (paid in 14 instances) based on experince

Ø Language Premium: 2820 - 3420 €/gross (paid in 12 instances)

**2000 euro relocation support after a month**

Ø Meal allowance: 1900 euro/year (paid monthly, in a meal card)

720 euro /year transport allowance

Ø Annual bonus: 5% of base salary (dependent on performance)

Ø Health insurance (which can also cover spouse and children)

Ø One year fixed term contract, with 30 day probation period

**DUTIES AND RESPONSIBILITIES**:

- Ensure customer satisfaction and provide professional customer support
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow
- Identify the issue the client is facing, troubleshoot and provide the solution
- Able to identify when the issue should be re-assigned to another department or more senior representative
- Collaborate with other specialists to solve or properly close help tickets
- Document each action taken and categorize cases and possible bugs, so that our engineering team can address them
- Maintain and update all job-related administrative forms.

**REQUIREMENTS**:

- Native/fluent in Turkish, both oral and written. Fluent in English (at least B2 level)
- Previous experience in Customer support roles, ideally from contact centres is preferred
- Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
- Resourceful and stress resilient personality that can adapt and remain calm in all situations
- Ability to meet tight deadlines with minimum supervision and in timely manner
- Ability to work independently, while being team player at the same time.

**BENEFITS**:

- Excellent remuneration package based on experience, skills and performance
- Be part of a dynamic and creative team with positive and friendly atmosphere
- Relocation support
- Guidance and tools to reach your full potential.

**Salary**: 22,000.00€ - 23,000.00€ per year

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