Product Associate

vor 3 Wochen

Berlin, Deutschland GiveDirectly Vollzeit

**About GiveDirectly**

GiveDirectly (GD) provides cash grants directly to people living in extreme poverty. Since launching in 2011, GD has raised over $1B, delivered cash to more than 1.5 million recipients, launched operations in 15 countries, and continues to expand its reach across the Global South. GD has also grown the research base supporting unconditional cash with 20 randomized control trials from its programs, generating rigorous evidence across countries and contexts. As a result, GD has been celebrated as one of the most innovative non-profit companies by Fast Company, while the growing cash transfer movement (and GD's leading role within it) has been featured in the New York Times Magazine, This American Life, Foreign Affairs, and The Economist.

Across our global offices, our culture is candid, analytical, non-hierarchical, and agile. We work alongside 750+ individuals who come from 21 different countries and speak 69 different languages. Team members at GiveDirectly attest that diversity, equity, and inclusion are not just buzzwords, but a fundamental part of our culture and values. We actively seek to recruit individuals from the communities we serve, and use DEI as a lens in our hiring practices, programs, and initiatives. Our goal is to maintain a workplace where everyone can bring their authentic selves to work, and feel valued and respected for who they are. We strive to be inclusive of all cultures and experiences while upholding our values globally. In the spirit of our "Know Yourself and Grow" value, we recognize there is always room to improve our team's working experience. But day to day, we aim to "Create Positive Energy" - we take care of one another, have fun, aim to maximize flexibility and accessibility in roles, and pursue professional development opportunities to stay challenged & engaged in our work.

We are proud to be an equal opportunity employer, and we do not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, or any other status protected by law.
- This role is fully remote but must overlap with an East Africa timezone by 4 hours._

**Application Deadline**:November 3, 2023

**Travel requirement**: Must be able to travel ~1-2 times per year to one of our countries of operation for team retreats or field visits, unless otherwise indicated by manager

**Level**:Associate

**About this role**

This role will provide cross-team support to the Growth department, with a dual focus on managing and improving the GiveDirectly.org website and supporting our donor experience team in processing donations and providing superlative customer support to GiveDirectly donors. You'll get the opportunity to work on cross-functional projects across our Fundraising, Programs, and Research teams and drive direct impact for people living in extreme poverty.

**What you'll do**
- **Website Management**
- Execute product roadmap for GiveDirectly.org with oversight and mentorship from Growth/Product leads with accountability to key performance metrics (site engagement, site ADV, conversion rate, etc.)
- Work alongside UI/UX Designer and internal and external Engineers to guide the design and launch of new webpages, polish existing pages, identify and resolve bugs, etc.
- Draft compelling copy and partner with Content and Programs teams to capture and showcase recipient content that contextualizes the transformative impact of cash for diverse audiences. Upload of content to website, blog and other public social profiles.
- Engage with high-level stakeholders across the organization (research, finance, compliance, operations) in representing GiveDirectly's brand, recipient experiences, and the evidence supporting cash transfers
- Identify and pursue opportunities to boost brand consideration/affinity and unlock incremental online revenue through website updates, A/B tests, and product integrations
- **Donor Experience Support** Partner with Community Relations Manager to support donation processing and reply to donor inquiries as needed (somewhat seasonal, less in summer more in Dec and early Jan)
- **Growth &/or Product Support**
- Identify and pursue opportunities for revenue growth &/or superlative donor engagement across GiveDirectly's marketing channels and products

**What you'll bring**:

- 1-3+ years' experience in a fast-paced role in marketing, agency, tech, freelance, consulting, or similar
- Hands-on experience managing or supporting a website (ideally, built on Wordpress) or demonstrated skill with tech platforms and a strong desire and capacity to learn
- Exceptional project management, _extreme_ attention to detail and ownership mentality, and growth mindset
- Strong written and verbal communication and knack for storytelling across mediums
- Knowledge of or eagerness to learn about global development and cash transfers
- Knowledge of or eagerness to learn (via formal courses or self-study) SEO, UX/UI pri

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