Customer Service

vor 6 Monaten


Berlin, Deutschland Prysmian Group Vollzeit

About Prysmian Group

Prysmian Group is the world leader in the energy and telecom cable systems industry. Each year, the Group manufacturers thousands of miles of underground and submarine cables and systems for power transmission and distribution, as well as medium low voltage cables for the construction and infrastructure sectors. We also produce a comprehensive range of optical fibers, copper cables and connectivity for voice, video and data transmission for the telecommunication sector.

We are almost 29.000 employees, across 52 countries. Everyone at Prysmian Group has the potential to make their mark; because whatever you do, wherever you are based, you will be part of a company that is helping transform the world around us.

Das erwartet Sie

Als Customer Service & Offer Management Specialist (m/w/d) übernehmen Sie schnell Verantwortung und sind Teil eines internationalen Teams. Dabei bringen Sie frische Ideen und Ansätze aktiv mit ein.

Zu Ihren Aufgabenschwerpunkten in der Betreuung eines definierten Kundenstammes im Innendienst gehören:
Angebote
- Entgegennahme und Bearbeitung von Kundenanfragen
- Identifikation der entsprechenden Produkte im Produktportfolio, wenn erforderlich mit MID und Außendienst
- Ggf. Vorschlag von Alternativlösungen
- Bei Bedarf Einleitung von Neukonstruktionen in Zusammenarbeit mit dem Produktmanagement
- Abstimmung der Kundenpreise im Rahmen von vorgegebenen Preislinien
- Klärung von Fertigungsmöglichkeiten und Lieferterminen mit den Fachbereichen
- Erstellung des kommerziellen Angebotes in SAP und bei Bedarf auf Kundenportalen oder vorgegebenen Ausschreibungsunterlagen
- Zusammenstellung sämtlicher Angebotsunterlagen
- Verfolgung der Angebote zusammen mit dem Außendienst
- Überprüfung der Kunden im Hinblick auf das Exportkontrollrecht (Embargo,
- ausfuhrgenehmigungspflichtige Produkte)
- Klärung von lokalen Sonderanforderungen, Vorschriften, Approbationen und
- Einfuhrbestimmungen

Aufträge
- Abwicklung der Aufträge in SAP und ggf. in Kundenportalen
- Prüfung der Aufträge auf Übereinstimmung mit Angeboten bzw. Rahmenabkommen - technisch, kommerziell (Preise, Liefer
- u. Zahlungsbedingungen)
- Bewertung von Risiken und ggf. Veranlassung von Faktura
- oder Liefersperren
- Erstellen der Auftragsbestätigungen, Erfassen der Aufträge im System SAP
- Bearbeitung von länderspezifischen Sonderanforderungen bei der Auftragsabwicklung (z. Bsp. Dokumente, Prüfzeugnisse etc.), Akkredetive in Abstimmung mit AD
- Überwachen der Termine und Abstimmung bei Terminabweichungen
- Koordinierung der am Auftragsdurchlauf beteiligten Fachbereiche
- Verfolgung der offenen Forderungen und Klärung der überfälligen Zahlungen in Zusammenarbeit mit dem Außendienst
- Provisions
- und Bonusabwicklung

Reklamationsbearbeitung
- Erfassung der Reklamationen
- Organisation von Warenrücklieferungen
- Lenkung der Korrekturmaßnahmen (Ersatzlieferungen, Gutschriften, Nachlässe) mit AD

Ihr Profil
- Eine abgeschlossene kaufmännische Berufsausbildung
- Erfahrung im Vertrieb oder in der Kundenberatung von Vorteil
- Strukturierte, selbstständige, verantwortungsbewusste Arbeitsweise und Hands-on-Mentalität
- sehr gute kommunikative Fähigkeiten in Wort und Schrift
- Erfahrungen im Umgang mit MS Office
- Idealerweise Erfahrung mit dem ERP-System SAP
- Prysmian, as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills, and abilities. We strongly believe that diversity brings significant value at all levels of the organization, increasing the possibility of capturing market opportunities and maximizing value for our customers and stakeholders. With Diversity, Equity, and Inclusion (DE&I) as part of our Social Ambition 2030 and a strategic pillar of our Company culture, Prysmian is committed to the development of an organization that prioritizes talent, where people feel respected, included, and free to fully express their potential just as they are._
- All Managers and HRs in Prysmian are responsible for ensuring DE&I policies are respected during the recruiting process, as well as recognizing and mitigating unconscious biases that must not influence our selection processes. All persons will be considered for employment without regard to their race, ethnicity, religion, nationality, origin, citizenship status, socio-economic status, age, sex, gender identity or expression, sexual orientation, marital status, disability, military service or veteran status, pregnancy, parental leave, medical conditions, or any other characteristic protected by applicable federal, state or local laws. Prysmian will endeavor to make a reasonable accommodation for any disclosed physical or neurological condition or disability of a qualified applicant unless the accommodation would impose an undue hardship on the operation of our business._
- Visit our _
- DE&I Page_
- to_ learn more about Prysmian's commitments._



  • Berlin, Berlin, Deutschland Workstation Customer Care Vollzeit

    We are looking for a talented individual to join our Workstation Customer Care team as a Customer Service Agent. This role involves providing exceptional customer service to our clients, resolving their queries and issues in a timely and professional manner.Key Responsibilities:Deliver outstanding customer service through various communication...


  • Berlin, Berlin, Deutschland Workstation Customer Care Vollzeit

    We are looking for a skilled Customer Service Representative to join our team at Workstation Customer Care. In this role, you will be responsible for providing exceptional customer service and support to our clients.As a Customer Service Representative, you will be the primary point of contact for customers seeking assistance with their online shopping...


  • Berlin, Berlin, Deutschland Workstation Customer Care Vollzeit

    About UsWorkstation Customer Care is a leading online retailer offering a wide variety of products at unbeatable prices. Our mission is to provide an exceptional shopping experience for our customers, and we're looking for a talented individual to join our team as a customer service representative.

  • Customer Service

    vor 8 Monaten


    Berlin, Deutschland Workstation Customer Care Vollzeit

    Our customer is an European conglomerate and active in urban mobility. A small but growing business unit deals with the provisioning of rental bicycles. The concept is well known: Customers receive a code via mobile phone to open the lock and also when they lock the bike again. Billing for the use takes place to the minute, reported on the telephone bill....


  • Berlin, Deutschland Workstation Customer Care Vollzeit

    While television episodes of popular series are broadcasted in sequence - often with a waiting period of up to a week for the next episode - our client offers all episodes simultaneously on the network. Users can decide for themselves what they want, when, where and how often they want to see them - just a few clicks are enough to start a series or a film...


  • Berlin, Berlin, Deutschland Workstation Customer Care Vollzeit

    OverviewWorkstation Customer Care is a dynamic team dedicated to delivering exceptional customer experiences.We are seeking a skilled Customer Service Representative Banking Specialist to join our team and provide top-notch support to our clients.


  • Berlin, Deutschland Workstation Customer Care Vollzeit

    Our client is a global skincare, fragrance and body care brand with a genuine ethical approach to its products, people and business. As a Customer Service Coordinator (M/F/d) will be in charge of all Administrative and Service for the Sell-In customers, which include Wholesale, Department Stores, B2B, TV Channels, Corporate Gifts and Spa for all brands...


  • Berlin, Deutschland Workstation Customer Care Vollzeit

    Our client provides world class content in the most relevant, engaging and flexible formats to support students, teachers and institutions through a lifetime of learning. Our client develops and distributes textbooks, e-books and interactive e-learning resources. Our client, a leading publisher in English language materials and digital solutions, is seeking...


  • Berlin, Deutschland Workstation Customer Care Vollzeit

    Our client operates as a specialist insurer, for mobile phones and devices for the European market. The offer ranges from the assumption of repair costs to the replacement in case of total damage or loss of the device. Due to the high demand, we are looking for you (M/F/d) as an expansion to the existing customer service team. **Your tasks as a customer...


  • Berlin, Deutschland Workstation Customer Care Vollzeit

    Our client operates as a specialist insurer, for mobile phones and devices for the European market. The offer ranges from the assumption of repair costs to the replacement in case of total damage or loss of the device. Due to the high demand, we are looking for you (M/F/d) as an expansion to the existing customer service team. **Your tasks as a customer...


  • Berlin, Deutschland Workstation Customer Care Vollzeit

    Our client provides customer support for a brand new mobility app. There, people can rent cars, motor cycles and even bicycles or Segway-type devices. Europe-wide nearly half a million people are registered and make use of more than 100,000 transport vehicles. The company is constantly expanding and is looking for talented personalities to welcome new and...


  • Berlin, Deutschland Workstation Customer Care Vollzeit

    Our client operates as a specialist insurer, for mobile phones and devices for the European market. The offer ranges from the assumption of repair costs to the replacement in case of total damage or loss of the device. Due to the high demand, we are looking for you (M/F/d) as an expansion to the existing customer service team. THIS JOB CAN BE PERFORMED FROM...


  • Berlin, Deutschland Workstation Customer Care Vollzeit

    For our client, a financial service provider, we are looking for talented Customer Service Specialists (M/F/d) who display outstanding qualities. You'll provide professional and amazing customer service to its retail customers on the phone. Our client will give you fantastic training and support so that you can surprise and delight your future customers with...


  • Berlin, Deutschland Workstation Customer Care Vollzeit

    Our client is one of the players in the market for coffee machines, coffee pads and is famous for his roasted coffee beans. The strong growth of this market creates new opportunities for motivated, service-oriented customer support staff (M/F/d). Our customer is represented in many city centers with own shops and sells products also via the internet....


  • Berlin, Deutschland Workstation Customer Care Vollzeit

    While television episodes of popular series are broadcasted in sequence - often with a waiting period of up to a week for the next episode - our client offers all episodes simultaneously on the network. Users can decide for themselves what they want, when, where and how often they want to see them - just a few clicks are enough to start a series or a film...


  • Berlin, Deutschland Workstation Customer Care Vollzeit

    Our customer sells branded everyday products (such as juicers, coffee machines or contact grills) as well as the matching accessories: e.g. Glasses, carafes or flavors. The latest trends can be found here first. Our customer is characterized by an excellent delivery service. To support the extensive and demanding customer base, we are looking for you (M/F/d)...


  • Berlin, Deutschland Workstation Customer Care Vollzeit

    Our client is committed to their mission of helping people to become the best version of themselves. They have installed the concept that fitness can be accessible, affordable and a way of life for everyone. We’re looking for committed and dedicated individuals (M/F/d) to help grow the business. Our customer realises an increasing number of international...


  • Berlin, Deutschland Workstation Customer Care Vollzeit

    Our client generates products that make payments easy. Their payments are so easy that they fade into the background and make entirely new kinds of interactions possible. From splitting rent with roommates to paying a friend to say “thank you”, the stories and experiences of their users’ payments are highlighted and shared in their social feed. As a...


  • Berlin, Deutschland Workstation Customer Care Vollzeit

    Our client generates products that make payments easy. Their payments are so easy that they fade into the background and make entirely new kinds of interactions possible. From splitting rent with roommates to paying a friend to say “thank you”, the stories and experiences of their users’ payments are highlighted and shared in their social feed. As a...


  • Berlin, Deutschland Workstation Customer Care Vollzeit

    While television episodes of popular series are broadcasted in sequence - often with a waiting period of up to a week for the next episode - our client offers all episodes simultaneously on the network. Users can decide for themselves what they want, when, where and how often they want to see them - just a few clicks are enough to start a series or a film...