Ccaas Solution Specialist, Global Partners
vor 3 Wochen
Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
Learn more about our culture and how we make our employees happier through
The Sprinklr Way
**Job Description**:
OVERALL DESCRIPTION:
Sprinklr is looking for a Contact Center as a Service (CCaaS) Specialist who will partner with our Global Partnership organizations to drive sales for Sprinklr’s Service products.
At Sprinklr, Solution Specialists have both the technical knowledge as well as the business consulting acumen to work through complex use cases and understand the business and technology landscape to maximize the impact of Sprinklr’s Service offerings for customers. They speak from a position of confidence and credibility with their product and industry knowledge, and have the ability to provide inisghts to our partners, building rapport easily while being a trusted advisor.
Main Responsibilities:
- Provide consultation and support for partners (BPO, GSI, TSB, VAR and other strategic alliances) as part of a partner focused sales organizationLead presales activities including building and delivering compelling presentations, in-depth technical workshops, assisting with RFPs, and conducting Proofs of Concept (POC) that demonstrate Sprinklr solutions and the value they provide against a customer’s required capabilities-
- Collaborate with the Sprinklr Service ecosystem (i.e. engineering, product design, product marketing and demo engineering) to impact success of the business-
- Architect solution designs that include integrations between Sprinklr and 3rd party solutions for CRM, PSTN Carriers, SBCs, SIP Trunks, etc-
- Keep up with an aggressive training schedule and maintain up to date Sprinklr product certifications-
- Willingness for up to 40% travel, largely within the US and LATAM- Care Specialist Skills & Experience- 5-10 years of experience in a presales role, preferrably with a CCaaS based company-
- Strong working knowledge of Voice PBX/Carrier interconnection and migration architecture-
- Experience with Cloud contact center technologies ranging from IP Telephony, Intelligent Routing, Workflow Automation, Self Service, Workforce Optimization, Outbound Engagement, Social Media Engagement, Digital (DX), Unified communications (UC) and Analytics.-
- Theoretical and practical knowledge in computer technology disciplines, including AI/Machine Learning and Cloud based API-
- Excellent verbal and writing skills-
- The ability to effectively interact with business and technical audiences in the English language (required) and Spanish or Portuguese (desirable)-
- Proven record of driving new initiatives, sales innovation, and business developmentWhy you'll love Sprinklr: We’re committed to creating the kind of culture where you feel like you belong, are happier today than yesterday, and your contributions matter. At Sprinklr, our goal is to treat everyone like family and passionately, genuinely care. For full-time employees, we offer flexible paid time off and paid parental leave, medical plans, dental and vision plans, life insurance, 401(k) savings plans, employee stock options, gym and wellness discounts, Plum benefits, Lifemart discounts, and paid time off to invest in learning and career development.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgement-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we ar
-
Ccaas Specialist Germany
vor 1 Woche
Hamburg, Deutschland Sprinklr VollzeitSprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with...
-
Global Portfolio Specialist
vor 2 Wochen
Hamburg, Hamburg, Deutschland NTT DATA Business Solutions Global Managed Services GmbH VollzeitHinweis: Bitte bewerben Sie sich ausschließlich über unseren direkten Bewerbungslink gehostet von Empfehlungsbund und Wir freuen uns darauf, Sie kennenzulernenSTELLENBESCHREIBUNGEmpowering You – to break new ground As NTT DATA Business Solutions, we are more than just a company. We are a team of innovative and passionate people who specialize in...
-
Global Portfolio Specialist
vor 2 Monaten
Hamburg, Hamburg, Deutschland NTT DATA Business Solutions Global Managed Services GmbH VollzeitHinweis: Bitte bewerben Sie sich ausschließlich über unseren direkten Bewerbungslink gehostet von Empfehlungsbund und Wir freuen uns darauf, Sie kennenzulernenSTELLENBESCHREIBUNGEmpowering You – to break new ground As NTT DATA Business Solutions, we are more than just a company. We are a team of innovative and passionate people who specialize in...
-
Platform Architect
vor 2 Wochen
Hamburg, Deutschland Sprinklr VollzeitDescription The Sprinklr Platform Architect plays a key role in crafting and executing robust implementations for enterprise-grade clients, utilizing Sprinklr's suite of products and services. This pivotal role involves not only suggesting optimal solutions based on specific requirements but also adeptly articulating the trade-offs inherent in...
-
Platform Architect
vor 2 Monaten
Hamburg, Deutschland Sprinklr VollzeitSprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with...
-
Project Manager
vor 4 Wochen
Hamburg, Deutschland Sprinklr VollzeitDescription Meet our Professional Services Team! Successful implementation and value from the Sprinklr platform starts with us. As customers advance their strategies and invest more in social media as a business driver, we’re looking for experienced project managers to help realise those ambitions. As a member of our team, you’ll support our...
-
Care Specialist Dach
vor 2 Wochen
Hamburg, Deutschland Sprinklr VollzeitSprinklr is a unified customer experience management (Unified-CXM) platform for modern enterprises with employees around the world helping valuable brands make their customers happier. Learn more about our culture and how we make our employees happier through The Sprinklr Way **Job Description**: Meet our Sales Team A Large Enterprise Sales Team on a...
-
Senior Specialist, Global Performance Management
vor 4 Wochen
Hamburg, Deutschland Vestas VollzeitVestas Global Talent Management Department plays a critical role in identifying, developing, and retaining global talent within our organization. As part of our team, you will assist in charting the course for our workforce's future and promote a mindset of ongoing development. As a Senior Specialist in Performance Management, you will play a critical...
-
Digital Specialist
Vor 2 Tagen
Hamburg, Deutschland Sportfive VollzeitSPORTFIVE is a global sports marketing agency that delivers customer-centric solutions based on trust and transparency, deep industry experience and global relationships, digital intelligence, and innovation. SPORTFIVE strategically and creatively connects brands, rights-holders, media platforms and fans to create and enable contemporary partnerships in...
-
Solution Assessment
vor 2 Monaten
Hamburg, Deutschland Microsoft VollzeitOverview Microsoft’s mission is to empower every person and every organization on the planet to achieve more. Our culture is based on embracing a growth mindset, inspiring excellence, and encouraging teams and leaders to bring their best each day. By doing so, we create life-changing innovations that impact billions of lives around the world. You can...
-
Finance & Accounting Specialist (M/w/d)
Vor 6 Tagen
Hamburg, Deutschland QUEST INVESTMENT PARTNERS VollzeitZur Verstärkung unseres Teams am Standort Hamburg suchen wir zum nächstmöglichen Zeitpunkt einen Finance & Accounting Specialist (m/w/d) in Vollzeit (40 Std/Woche). **Ihre Aufgaben**: - Unterstützung des Finanzierungsteams im Tagesgeschäft - Überwachung der laufenden Liquidität der Projektgesellschaften - Rechnungsprüfung und Begleitung von...
-
Team Lead Low Code Solutions
vor 15 Stunden
Hamburg, Hamburg, Deutschland moysies & partners GmbH VollzeitDu hast Lust, gemeinsam mit uns neue Strukturen für die Gesellschaft der Zukunft zu gestalten? Dann werde Teil von moysies & partnersWir erarbeiten gemeinsam mit unseren Auftraggebern aus dem Public und Health Sector neue Strategien, Konzepte und Lösungen für Digitalisierungsvorhaben. Dabei unterstützen wir Behörden, Verbände und die...
-
Care Specialist Dach
vor 6 Stunden
Hamburg, Hamburg, Deutschland Sprinklr VollzeitSprinklr is a unified customer experience management (Unified-CXM) platform for modern enterprises with employees around the world helping valuable brands make their customers happier.Learn more about our culture and how we make our employees happier throughThe Sprinklr WayJob Description:Meet our Sales TeamA Large Enterprise Sales Team on a mission to be...
-
Team Lead Low Code Solutions
vor 2 Wochen
Hamburg, Deutschland moysies & partners GmbH VollzeitDu hast Lust, gemeinsam mit uns neue Strukturen für die Gesellschaft der Zukunft zu gestalten? Dann werde Teil von moysies & partners! Wir erarbeiten gemeinsam mit unseren Auftraggebern aus dem Public und Health Sector neue Strategien, Konzepte und Lösungen für Digitalisierungsvorhaben. Dabei unterstützen wir Behörden, Verbände und die...
-
In-house Application Specialist
Vor 6 Tagen
Hamburg, Deutschland Revvity VollzeitWe are looking for an **In-House Application Specialist (M/F/d)** who you will work closely with our Field Application Specialists, our Commercial Team as well as colleagues from R&D and Operations to conceptualize and to propose solutions which will help our customers to reach their scientific goals & visions. With all our workstations being one-of-a-kind...
-
Team Lead Low Code Solutions
Vor 6 Tagen
Hamburg, Deutschland moysies & partners GmbH VollzeitDu hast Lust, gemeinsam mit uns neue Strukturen für die Gesellschaft der Zukunft zu gestalten? Dann werde Teil von moysies & partners! Wir erarbeiten gemeinsam mit unseren Auftraggebern aus dem Public und Health Sector neue Strategien, Konzepte und Lösungen für Digitalisierungsvorhaben. Dabei unterstützen wir Behörden, Verbände und die...
-
Container Transport Operation Road Specialist
vor 2 Monaten
Hamburg, Deutschland Auta Marocchi S.p.A. VollzeitWe are currently looking for a skilled, experienced and motivated person who can join Autamarocchi Intermodal Gmbh team at our Hamburg branch, soon to be opened. **Your role**: An Operations Specialist is responsible for direct interactions with Customers and Carriers and delivers a first class Customer support, dealing with their needs and requests to...
-
HR Solution Specialist
vor 1 Woche
Hamburg, Deutschland PERMACON GmbH Hamburg Vollzeit**Über uns**: Sie sind auf der Suche nach einer neuen Herausforderung? Dann sind Sie bei unserem Kunden, aus dem Raum Hamburg Bergedorf, genau richtig. Gesucht wird ein **HR Solution Specialist - Payroll (m/w/d)** in **Vollzeit**. **Ihre Aufgaben**: - Als** HR Solution Specialist - Payroll (m/w/d)** sind Sie verantwortlich für die Betreuung und...
-
Global Onboarding Specialist
vor 2 Wochen
Hamburg, Hamburg, Deutschland Danfoss VollzeitJob DescriptionDanfoss Global TA is seeking a dedicated and structured Global Onboarding Specialist to join our team. In this role, you will work with Global Employer Branding, Danfoss Segments, Danfoss Regions and you will execute the deployment of our onboarding process. You play an important role in translating our strategic vision into actionable steps;...
-
Global Onboarding Specialist
vor 4 Wochen
Hamburg, Hamburg, Deutschland Danfoss VollzeitJob DescriptionDanfoss Global TA is seeking a dedicated and structured Global Onboarding Specialist to join our team. In this role, you will work with Global Employer Branding, Danfoss Segments, Danfoss Regions and you will execute the deployment of our onboarding process. You play an important role in translating our strategic vision into actionable steps;...
