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    About Zeitkraft Gesellschaft für Personalservice mbH Zeitkraft is a leading provider of HR solutions, specializing in temporary work, job placement, outsourcing, headhunting, and onsite management. We connect talented individuals with exciting opportunities across various industries. Job Description: Customer Service Representative Are you passionate about...

Customer Service Representative

vor 4 Monaten


Munich, Deutschland zeitkraft Gesellschaft für Personalservice mbH Vollzeit

**Ihre Aufgaben**

The Customer Service Representative is responsible for providing the highest level of service to customers by processing orders, quotes and assisting customers with catalog information, always maintaining and exhibiting our clients values to each and every customer.
- Generates new and repeat business through customer service initiatives.
- Accurately processes customer transactions such as orders, quotes or returns with a strong focus on service excellence.
- Follows up with customers to ensure ongoing customer satisfaction and to resolve any customer concerns that may arise.
- Provides information regarding availability of in-stock and out-of-stock items, shows opportunities, and offers associated products and promotional items.
- Researches and expedites customer orders and fills requests for catalogs, information or samples.
- Monitors and ensures delivery date and product quality to meet customer requirements; verifies customer orders are processed correctly.
- Confirms special handling orders are expedited.
- Supports local Customer Service teams, and provides support for other teams when needed.
- Other duties as assigned.

**Ihre Qualifikation**
- Sie verfügen über mind. 3 Jahre Berufserfahrung im Bereich Customer Service oder über eine andere, der Stelle entsprechenden, Kombination aus Ausbildung und beruflicher Erfahrung.
- Ihre ausgeprägte Kommunikationsfähigkeit sowie Ihre herausragende Kundenorientierung zeichnen Sie aus. Zusätzlich haben Sie große Freude daran im Arbeitsalltag die hohen Qualitätsstandards unseres Kunden zu fördern und zu halten.
- Sie sind zielorientiert und erfahren im direkten Kundenkontakt.
- Sowohl in der deutschen als auch in der englischen Sprache können Sie sich exzellent ausdrücken, schriftlich wie mündlich. Weitere Sprachen sind von Vorteil.
- Sie verfügen über sehr gute Kenntnisse der MS-Office-Programme, weitere Programmkenntnisse sind von Vorteil.
- Sie übernehmen gerne die Initiative und bringen Ihre analytischen Fähigkeiten und Ihr Organisationstalent im beruflichen Alltag mit ein.
- Eine freundliche, offene Persönlichkeit sowie Neugierde und Zierorientierung runden Ihr Profil ab.

**Diese Position bei unserem Kundenunternehmen ist langfristig, in direkter Personalvermittlung zu besetzen.**

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