Customer Support Specialist

Vor 3 Tagen

Berlin, Deutschland Billie Vollzeit

We are Billie, the leading provider of Buy Now, Pay Later (BNPL) payment methods for businesses, offering B2B companies innovative digital payment services and modern checkout solutions. We are to create a new standard for business payments and have made it our mission to simplify the purchasing experience for all businesses making it a tool for growth. Our solutions are based on proprietary, machine-learning-supported risk models, fully digitized processes and a highly scalable tech platform. This makes us a deep-tech company building financial products, not the other way around. We love building simple and elegant solutions and we strive for automation and scalability.

**About the role**:

- You work closely with our Risk-, Product
- and Tech Department and coordinate customized solutions in cooperation with all relevant internal stakeholders
- You will be a major contributor to the client experience and satisfaction at Billie and reliably take care of all customer concerns

In addition, as a Specialist you will support the team's product knowledge and contact handling through:

- Authoring new procedures and optimizing existing ones
- Designing, developing and delivering training for new and existing specialists

We actively design a work environment, in which all employees have several challenges for professional and personal growth. You will have a chance to grow both horizontally and vertically - we have a strong internal mobility program that allows you to explore career trajectories within Billie

**Who we are looking for**:

- 2+ year(s) experience in a customer-oriented role (preferably on the phone) / Merchant / Customer Service experience
- Sales and/or Call-Center experience is welcome
- You have a passion for financial services, complex technical products, innovations and startups and being a part in a fast-growing environment
- You have experience in training development and delivery, and/or procedure writing
- You have strong communication skills to assist out merchants and internal stakeholders
- Fluent German and English working proficiency communication skills in verbal and written
- Your work-style is detail-oriented, proactive and self-motivated
- You feel comfortable in an aspiring venture with ambitious goals and incredible growth in an international working environment
- A prior working experience in a fast-growing tech environment, ideally in Fintech would be an advantage

**What we offer**:

- Challenging and impactful work that drives personal and professional growth
- One of the best Virtual Shares Incentive Programs in the market, so that everyone at Billie is invested in our success
- Flexible work hours and trust in your ability to deliver, empowering you to take control of your work-life balance
- A hybrid working approach that allows you to work from home for up to 3 days per week
- Enjoy 30 days vacation per year on top of paid public holidays, sabbatical opportunities, and extra child sickness leave for parents
- Our "Catch a Ride with Billie" program that enables discounted access to Berlin Public Transport (BVG), Deutschland-Ticket, OR JobRad
- A yearly development budget to broaden your skill set and horizons
- Free German group classes
- An English-speaking, multicultural team with more than 40 nationalities represented
- Building meaningful connections with your colleagues through company and team events, interest groups, the Billie run club, game nights, and more, powered by our Formula Fun Team
- Great office space at Checkpoint Charlie with free gym access, barista coffee, drinks and more

Billie offers you the opportunity to be a part of one of the fastest-growing Fintech startups in Europe following the mission to innovate to create new freedom for businesses of all sizes. Our combined decades of experience in B2B Financing and Payments in a market thirsty for innovation and change make this a fantastic possibility to get into the most dynamic space in tech.

Join an international team of talented, passionate people where drive and merit matter. We work in nimble, cross-functional teams with open communication lines across the company. You'll be surrounded by smart people from a wide variety of backgrounds from which you can learn and that want to learn from you.

Are you ready to join Billie?
- Billie is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment in our workplace. By embracing talents and abilities of all kinds, we aim to boost motivation and team creativity. We do not discriminate on the basis of race, religion, national origin, age, marital status, gender, _political views, beliefs, sexual orientation, color, disability status, or any other demographic factors._

  • Customer Service Representative Banking Specialist

    vor 1 Woche

    Berlin, Berlin, Deutschland Workstation Customer Care Vollzeit

    OverviewWorkstation Customer Care is a dynamic team dedicated to delivering exceptional customer experiences.We are seeking a skilled Customer Service Representative Banking Specialist to join our team and provide top-notch support to our clients.

  • Customer Support Specialist

    vor 6 Monaten

    Berlin, Deutschland AMBOSS Vollzeit

    Hello, we are AMBOSS and we are looking for the next Customer Support Specialist. With our team, your support will reach further than ever before! As a Customer Support Specialist, you will embody the crucial connection between AMBOSS and its users, helping to improve medical care for millions of people. Our mission is to enable clinicians and students...

  • Customer Support Specialist

    vor 6 Monaten

    Berlin, Deutschland Customer Alliance Vollzeit

    About Us At Customer Alliance, we are literally obsessed with feedback - and that reflects in the culture and the product we’re building. We’re a diverse team (comprising 21 nationalities!) who support and inspire each other every day. We pride ourselves on a positive and growth-oriented work environment where employees are encouraged to share ideas,...

  • Customer Support Specialist

    vor 4 Monaten

    Berlin, Deutschland Online Payment Platform Vollzeit

    **3 powerful reasons to join our team as Customer Support Specialist** 1. Join a rapidly growing fintech niche that is currently expanding across Europe. 2. Work with some of the biggest marketplaces in Europe. 3. Make a significant impact on how millions of merchants experience our payment methods! OPP is not just a powerful payment solution - we’re one...

  • Norwegian Customer Service Specialist Banking

    vor 6 Monaten

    Berlin, Deutschland Workstation Customer Care Vollzeit

    For our client, a financial service provider, we are looking for talented Customer Service Specialists (M/F/d) who display outstanding qualities. You'll provide professional and amazing customer service to its retail customers on the phone. Our client will give you fantastic training and support so that you can surprise and delight your future customers with...

  • Customer Support Specialist

    vor 6 Monaten

    Berlin, Deutschland Paua Solutions GmbH Vollzeit

    **Zusammenfassung** - Vollzeit / Teilzeit Anstellung im Bereich Solarenergie und eCommerce - Job Titel: Customer Support Specialist - Ort: Berlin-Mitte (und remote) - Dauer: Ab sofort **Das ist paua** Wir sind ein junges Startup im Bereich erneuerbare Energien. Mit unseren Stecker-Solaranlagen ermöglichen wir es allen, eigenen Solarstrom zu erzeugen und...

  • Customer Support Specialist

    vor 6 Monaten

    Berlin, Deutschland Linearity Vollzeit

    Linearity is a powerful and award-winning marketing design software suite that simplifies the asset creation process. The platform boasts a wide range of groundbreaking features and is trusted by leading brands like Apple, Disney, and Microsoft. Linearity Curve allows designers to create precision vector assets 30% faster than with competing tools, and...

  • Customer Support Specialist

    vor 6 Monaten

    Berlin, Deutschland CA Customer Alliance GmbH Vollzeit

    **About Us**: At Customer Alliance, we are literally obsessed with feedback - and that reflects in the culture and the product we’re building. We’re a diverse team (comprising 21 nationalities!) who support and inspire each other every day. We pride ourselves on a positive and growth-oriented work environment where employees are encouraged to share...

  • Customer Support Specialist

    vor 4 Monaten

    Berlin, Deutschland Online Betaalplatform Vollzeit

    On-site Berlin, Germany Support Job details **3 powerful reasons to join our team as Customer Support Specialist** 1. Join a rapidly growing fintech niche that is currently expanding across Europe. 2. Work with some of the biggest marketplaces in Europe. 3. Make a significant impact on how millions of merchants experience our payment methods! OPP is...

  • Energy Customer Support Specialist

    vor 1 Woche

    Berlin, Deutschland Tesla Vollzeit

    **What to Expect** Tesla is looking for a customer-focused, experienced, and motivated Energy Customer Support Specialist to join our Energy team in Berlin. If you love helping people, are customer-centric, and technically skilled, we would love to meet you. As a Customer Support Specialist, you will act as the first point of contact for our customers and...

  • Community Manager

    vor 4 Wochen

    Berlin, Berlin, Deutschland Workstation Customer Care Vollzeit

    We are seeking a highly skilled Community Manager to join our Workstation Customer Care team. This role offers the opportunity to work as a bridge builder between our social media platform and its clients in Germany.This position can be performed from home, anywhere in Germany, and involves advising small and medium-sized companies on advertising solutions...

  • German Speaking Customer Support Specialist

    Vor 2 Tagen

    Berlin, Berlin, Deutschland Teleperformance Greece Vollzeit

    We are seeking a highly skilled German speaking customer support specialist to join our team in Greece.Company Overview:Our company is a leading provider of customer experience solutions, and we are looking for individuals who share our passion for delivering exceptional service. As a German speaking customer support specialist, you will be responsible for...

  • Customer Support Specialist

    vor 2 Wochen

    Berlin, Deutschland Tellent Vollzeit

    **Your mission** As a Support Specialist, you will be responsible for helping our German & English-speaking customers understand the Talent Management Suite, that enables People teams to improve the full employee lifecycle with a cutting-edge Applicant Tracking System, Human Resources Information System, and Performance Management Software - all in one...

  • Customer Support Representative

    Vor 2 Tagen

    Berlin, Berlin, Deutschland Teleperformance Greece Vollzeit

    Company OverviewTeleperformance Greece is a leading online travel agency that offers exceptional customer service and assistance with booking travel plans. As a Customer Support Specialist, you will be part of a dynamic team that provides top-notch support to customers from around the world.Job DescriptionWe are seeking a skilled and passionate Travel...

  • Customer Support Luxury Food Dutch and French

    vor 8 Monaten

    Berlin, Deutschland Workstation Customer Care Vollzeit

    Our customer is one of the players on the market for coffee machines, coffee pads and famous for his roasted coffee beans. The strong growth of this market creates new opportunities for motivated, service-oriented customer support staff (M/F/d). Our customer is represented in many city centers with own shops and sells products also via the internet. Customer...

  • Customer Support Specialist

    vor 6 Monaten

    Berlin, Deutschland Tellent Vollzeit

    This role is offered on a hybrid basis from Amsterdam office on full time employment basis. We speak in English at work, so it's important that you have a good level of English language and native level German._ **Your Mission** As a Support Specialist, you will be responsible for helping our German & English-speaking customers understand the Talent...

  • Customer Support Specialist

    vor 6 Monaten

    Berlin, Deutschland MakerVerse GmbH Vollzeit

    **Your mission**: Joining our team as a Customer Support Specialist, your mission is to ensure our customers receive top-notch support and achieve success with our products and services. You’ll directly engage with customers, addressing inquiries, resolving issues promptly, and guiding them to become more self-sufficient users of our platform. Your role is...

  • Customer Success

    vor 6 Monaten

    Berlin, Deutschland traide AI Vollzeit

    Bei traide AI bist du dabei, wenn KI - Technologie den globalen Handel revolutioniert! Unser Ziel ist es, Unternehmen und ihren Teams zu ermöglichen, ihre Zollprozesse klar zu verstehen und effizient zu verwalten, wodurch sie bis zu 87% Zeit sparen und Fehlerquellen deutlich reduzieren können. Bist du energiegeladen, außergewöhnlich initiativ und...

  • Customer Support Specialist

    vor 1 Woche

    Berlin, Deutschland RISK Vollzeit

    **Company Description** RISK inc: An International iGaming Company Pushing the Boundaries of Entertainment** **Who We Are**: An international iGaming company specializing in identifying and fostering the growth of high-potential entertainment markets. With 600+ professionals in 20+ locations, we operate in 10 countries, serving over 300,000...

  • Multilingual Technical Advisors Customer Support

    vor 8 Monaten

    Berlin, Deutschland Workstation Customer Care Vollzeit

    Our client manufactures laser printers and provides enterprise software to a global market. Since several decades, the company has been a recognized and lauded leader in imaging and output solutions. Today, the company competes in key growth markets, selling its products and services world wide - all focused on helping its customers connect employees to the...