Case Management Officer

vor 6 Monaten

Bonn, Deutschland FSC Global Development GmbH Vollzeit

**The Scope**:
This position contributes directly to ensuring the integrity and credibility of the FSC system.
The Officer supports the Case Management Program of the System Integrity Unit in disputes case management, as well as in screening applicants to the FSC system, with activities such as monitoring and processing of cases, stakeholder engagement, research, communication, development of guidance materials, and administrative tasks.

**Main Roles & Responsibilities**:

- To support developments of the FSC Check platform in collaboration with other teams at FSC.
- To provide project management support for the resolution of disputes related to the FSC Policy for Association.
- To support, administer and keep records of complaint cases brought to the attention of FSC International.
- To support revision processes of normative documents such as of the complaints and appeals procedure revision.
- To keep content related to FSC dispute case management up to date on the FSC website and other communication channels in collaboration with the communications team.
- To handle information requests by stakeholders about FSC dispute case management and complaints.
- To support the development of procedures, tools, and planning materials for case management, such as the development of a case management tool.
- To build and maintain good relations with internal and external parties involved in the program´s case management activities, including other System Integrity teams, other units at FSC International, FSC regional and national teams, Assurance Services International, or certification bodies.
- Any other task as assigned by formal supervisor and project work as assigned according to special organizational needs.

**Your profile**:
**Working Education and Training**:
University degree (Bachelor or Master) in a relevant field such as environmental management, international relations, social sciences, law, business administration.

**Working Experience, Style, and Skills**:

- At least 2 years of professional experience in work related to the roles and responsibilities of this position (e.g., conflict management, natural resource management, CSR, operations development) in an international setting.
- Affinity and experience in working with tech solutions such as CRM systems is required.
- Experience with stakeholder engagement is an asset.
- Project management experience.
- Strong analytical and problem-solving skills.
- Good organizational skills.
- Ability to perform well while handling simultaneously several work streams or projects.
- Solution and service-oriented attitude to work.
- A strong sense of diligence and accuracy.

**Languages**:

- Fluency in English (written and spoken) is required.
- French and/or Spanish are a plus.

**Computer Skills - good skills in the use of/experience with**:

- Standard software packages (MS Office).
- CRM (Customer Relations Management systems), such as salesforce, is a plus.
- Database management platform is a plus.
- Geographic Information Systems is a plus.

**Communication Skills**:

- Strong verbal and written communication that contribute to cohesive team efforts.
- Active-listening skills.
- Ability to establish and maintain positive interpersonal relations.

**Others**:

- Experience in working in a multi-cultural, multi-lingual, global team.
- Experience in working in / with an NGO or Non-Profit Organizations is a plus.
- Out of the box thinking towards problem solving.
- Commitment to FSC’s mission and values.
- Demonstrated cultural awareness and sensitivity to the diversity of values, views, and approaches to issues relevant to FSC by stakeholders around the world.
- Basic understanding of the scope of FSC’s programs and activities.

**Why us?**:

- Be part of a globally recognized organization at the forefront of sustainable forestry and contribute to the mission to help protect the world’s forests.
- Play an active role in the FSC global community of 400+ forest stewards who come together in-person at least once a year.
- Benefit from cross-cultural collaboration and networking opportunities by working in a dynamic, inclusive, and diverse international culture with over 60 nationalities represented under one roof.
- Enjoy comprehensive benefits, including relocation assistance if needed, and investment in training and development opportunities (e.g., LinkedIn Learning, Learning Lunches and more) to advance your career.
- Explore the vibrant federal city of Bonn, home to Beethoven, Haribo, and the beautiful Rhein River promenade including many urban parks and close access to nature. As Germany's UN City and second capital, Bonn is an international city with a rich cultural heritage, recently celebrating its 2000th anniversary. Learn more about the city or take a virtual stroll.
- Embrace work-life balance: beyond Bonn's borders, unlock Europe's wonders with 30 working days of vacation at your disposal. Whether it's skiing in the Swiss Alps or basking in

  • Technical Expert

    vor 6 Monaten

    Bonn, Deutschland Deutsche Post & DHL Vollzeit

    **Cologne/Bonn, as soon as possible, permanent** **Technical Expert - HR Case Management (M/F/x)** DHL is hiring a BPO technical specialist in Global Digitalization and Tools team of HR Services, GBS. The person will lead, execute and support (smaller) technical projects and initiatives for the global team, with primary focus on Germany and EMEA. The BPO...

  • Aushilfe Events

    vor 6 Monaten

    Bonn, Deutschland IBM iX Vollzeit

    Wir suchen dich als Aushilfe im Bereich Event und Office Management (w/m/x) auf Stundenbasis für unser Büro in Bonn als tatkräftige Unterstützung im administrativen und organisatorischen Bereich auf 520-Euro-Basis. Das bedeutet für circa 30 Stunden im Kalendermonat. Deine Aufgaben - Du unterstützt das Office Management bei der Planung, Organisation...

  • Programme Management Officer

    vor 2 Monaten

    Bonn, Deutschland United Nations Vollzeit

    Org. Setting and Reporting - Created in December 1999, the United Nations Office for Disaster Risk Reduction (UNDRR) is the designated focal point in the United Nations system for the coordination of efforts to reduce disasters and to ensure synergies among the disaster reduction activities of the United Nations and regional organizations and activities in...

  • Programme Management Officer

    vor 4 Wochen

    Bonn, Deutschland United Nations Vollzeit

    Org. Setting and Reporting - The United Nations Human Settlements Programme (UN-Habitat) is mandated by the UN General Assembly to promote socially and environmentally sustainable towns and cities. UN-Habitat is the focal point for all urbanization and human settlement matters within the UN system. UN-Habitat works with partners to build inclusive, safe,...

  • Associate Programme Management Officer

    vor 4 Monaten

    Bonn, Deutschland United Nations Vollzeit

    **Job Opening** **Job Opening ID**: 237154 **Job Network** : Economic, Social and Development **Job Family** : Programme Management **Category and Level** : Professional and Higher Categories, P-2 **Duty Station** : BONN **Department/Office** : United Nations Environment Programme **Date Posted** : Aug 15, 2024 **Deadline** : Sep 29, 2024 **Org....

  • Office Management

    vor 6 Monaten

    Bonn, Deutschland nhi² AG Vollzeit

    **Aufgaben** - Du bist verantwortlich für die Büroorganisation und übernimmst organisatorische Tätigkeiten des Tagesgeschäfts - Du planst, organisierst und überwachst interne und externe Termine, Besprechungen und Veranstaltungen - Du unterstützt die Buchführung/Rechnungswesen (bereitstellen der Daten für das StB) **Profil** - Du verfügst über...

  • Werkstudent (M/w/d) Office Management

    vor 7 Monaten

    Bonn, Deutschland Fürstenberg Institut GmbH Vollzeit

    **Fürstenberg Institut und Du**: Wir im Fürstenberg Institut begleiten seit über 30 Jahren Unternehmen auf ihrem Weg hin zu gesunden und erfolgreichen Organisationen. Mit unserem **Mental Health Coaching, Corporate Health Consulting **sowie dem Bereich ** Health & Safety** stehen wir für ganzheitliche Konzepte, langjährige Erfahrung und maximale...

  • Mitarbeiter Office Management

    vor 7 Monaten

    Bonn, Deutschland a.m.consult GmbH Vollzeit

    Wir sind eine strategische Unternehmensberatung für Kostensenkung, Transformation und Digitalisierung in Einkauf und Supply Chain Management. Unsere Kunden schätzen besonders unsere Umsetzungsorientierung und „hands-on“ Mentalität. Wir setzen konsequent auf die ganzheitliche und nachhaltige Entwicklung unserer Kunden und sind mit diesem Fokus im...

  • Associate Programme Management Officer

    vor 3 Monaten

    Bonn, Deutschland United Nations Vollzeit

    Org. Setting and Reporting - The Convention on the Conservation of Migratory Species of Wild Animals (CMS) is a global intergovernmental treaty aimed at the coordinated and concerted conservation and management of migratory species and the ecosystems on which they depend. Numerous additional intergovernmental instruments on migratory species conservation...

  • Programme Management Officer

    vor 3 Monaten

    Bonn, Deutschland United Nations Vollzeit

    Org. Setting and Reporting - The Convention on the Conservation of Migratory Species of Wild Animals (CMS) is a global intergovernmental treaty aimed at the conservation and sustainable use of migratory species and their habitats. Numerous additional intergovernmental instruments on migratory species conservation have been adopted under the broad umbrella of...

  • Internship / Flexship Project Management Customer

    vor 8 Monaten

    Bonn, Deutschland Deutsche Telekom AG Vollzeit

    **Your tasks**: Whether it's a compulsory or voluntary internship - as an intern / flexikant (M/F/d) you will benefit in any case from an attractive remuneration and flexible working hours. You will support the team with the following responsible tasks: - You support the central CX team in implementing the EU-wide CX program (NPS system) - You support our...

  • Office & Fleet Management Associate (m/f/d)

    vor 2 Monaten

    Bonn, Deutschland Sirtex Vollzeit

    Job DescriptionWe are looking for a part-time (20-25 hours per week) Office & Fleet Management Associate (m/f/d) for our office in Bonn, handling mainly the following tasks:Manage all general office mattersFirst contact answering the phone and welcome visitorsEnsure timely outgoing daily mail and courier servicesDistribute incoming mailAdministration of...

  • Office & Fleet Management Associate (M/F/d)

    vor 2 Monaten

    Bonn, Deutschland Sirtex Vollzeit

    **Company Description** Sirtex Medical is a global leader in healthcare, with offices in the U.S., Australia, Germany, and Singapore, dedicated to improving patient outcomes. Our mission is to be at the forefront of mínimally invasive cancer and embolization therapies. By partnering with physicians, we aim to provide innovative products that enhance...

  • Policy Officer Forest Management

    vor 2 Wochen

    Bonn, Deutschland FSC Global Development GmbH Vollzeit

    **The Scope**: We are looking for an engaged **Policy Officer** who brings solid expertise and a passion for FSC’s mission, to work with us in a multinational environment. Do you want to be a custodian of the forests? Creating policies to protect and sustain the forests for future generations? Are you passionate about human rights, forest restoration and...

  • Vertrieb Und Customer Relations Management

    vor 6 Monaten

    Bonn, Deutschland EUPD Research Sustainable Management GmbH Vollzeit

    **DU WILLST DIE SOZIALE NACHHALTIGKEIT IN UNTERNEHMEN VORANTREIBEN? DU WILLST VORBILDLICHE ARBEITGEBER IDENTIFIZIEREN UND DEREN ENGAGEMENT SICHTBAR MACHEN?** Die EUPD Research Sustainable Management GmbH (EUPD) ist ein führendes B2B-Marktforschungs-, Analyse - und Zertifizierungsinstitut im Bereich der ökologischen und sozialen Nachhaltigkeit. Im Bereich...

  • Werkstudent Öffentlichkeitsarbeit Und Office

    vor 7 Monaten

    Bonn, Deutschland VDIVDE Innovation + Technik GmbH Vollzeit

    **Werkstudent Öffentlichkeitsarbeit und Office Management (d/m/w)**: Bereich: Kommunikationssysteme, Mensch-Technik-Interaktion, Gesundheit **Standort(e)**: Bonn **Kennziffer**: 234395

  • Programme Associate-knowledge Management and

    vor 2 Monaten

    Bonn, Deutschland International Union for Conservation of Nature Vollzeit

    Vacancy #: - 7035 - Unit: - Knowledge Management, Learning, and Library Services - Organisation: - International Union for Conservation of Nature (IUCN) - Location: - European Regional Office Germany, Bonn, Germany - Reporting to: - Senior Manager - Knowledge Management - Work percentage: - 100% - Grade: - A3 - Expected start date: - 01 December...

  • Mitarbeiter Project Management Office

    vor 7 Monaten

    Bonn, Deutschland Bechtle GmbH & Co.KG BonnKöln Vollzeit

    Ihre Aufgaben - Verwaltung von Aufträgen, Projekten, Planungen und Abrechnungen - Kommunikation mit unterschiedlichen Fachbereichen und Kunden - zielorientierte Weiterentwicklung bestehender Projektstandards und -instrumente - Unterstützung unserer Projektmanager bei der Durchführung von Projekten - von der Auftragserteilung über die Auftragsabwicklung...

  • Mitarbeiter (M/w/d) Im Front Office / Office

    vor 6 Monaten

    Bonn, Deutschland Cintellic Vollzeit

    Die CINTELLIC Consulting Group ist eine der führenden Unternehmensberatungen für das digitale Kundenmanagement. Wir treiben bei DAX-Konzernen und renommierten Mittelständlern die Digitalisierung voran und helfen Umsätze und Erträge zu steigern. Wir arbeiten ergebnisfokussiert und setzen unser exzellentes Know-how im Zusammenspiel von Business, Data und...

  • Office Management

    vor 7 Monaten

    Bonn, Deutschland Stepin GmbH Vollzeit

    **Über Uns**: Wir sind ein Team von rund 40 »Steppies« und gestalten mit viel Leidenschaft und Offenheit unsere interkulturelle »Stepin-Welt«. Wir unterstützen junge Menschen und ihre Eltern oder Erziehungsberechtigten bei der Organisation eines High School-Aufenthalts im Ausland - dabei trägt jede:r von uns mit eigenen Ideen und Vorschlägen zum...