Intern Customer Experience

vor 2 Monaten

Munich, Deutschland mytheresa.com Vollzeit

Munich
- Buying & Merchandising
- Intern

**Intern Customer Experience (f/m/d)**:
To support our Customer Experience team we are searching for a Intern Customer Experience (f/m/d) to be based in our Munich office.

**WHAT YOU WILL DO**:

- Evaluate customer needs through desk research and competitor benchmark in the luxury fashion industry
- Support of the Customer Experience team by various projects and ongoing tasks
- Create presentations of customer insights on a regular basis
- Manage smaller projects on your own
- Work with the large data sets in Excel, analyzing different KPIs and driving own conclusions with the use of graphs and charts
- Create ongoing reports, analyzing survey results with deep understanding of customers’ preferences

**WHO YOU ARE**:

- Have advanced studies in economics, business or marketing
- Have affinity for E-Commerce and Customer Centric Marketing
- Analytical, very good Excel and advanced Powerpoint skills
- Have distinct organizing ability, independence and team player mentality
- Have a quick apprehension, proactivity and a hands-on mentality
- Have attention to details and willingness to take over responsibilities
- Have very good written and oral English skills, German is a plus

**WHAT WE OFFER**:

- 12 days of holidays, starting with 10 days
- Mobile office / Mobile office abroad (job and position permitting)
- Language & e-learning courses
- Company pension scheme
- Discounted membership for selected sports platforms & gyms
- Discounted travel card & shuttle service
- Individual support on mental health & well-being (e.g. compatibility work and family life)

**WHO WE ARE**:
Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations.

Since January 2021 we are a listed company on the New York Stock Exchange. More than 1,200 employees from over 70 countries work passionately to provide the best shopping experience.

Creating a strong as well as a diverse and inclusive team is essential for Mytheresa. For us your expertise and motivation matter more than your individual walk of life. Mytheresa ensures a fast and equal hiring process.

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