(Junior) Process Coordinator

vor 5 Monaten

Karlsruhe, Deutschland IONOS Vollzeit

IONOS SE

(JUNIOR) PROCESS COORDINATOR (F/M/D) - CUSTOMER SERVICE

At IONOS, the leading European provider of cloud infrastructure, cloud services and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a friendly working culture and flat hierarchies with a strong team spirit. We firmly believe that work and fun are compatible, and offer you the right environment for this. Our constant growth means that we are always looking for new colleagues. Become part of IONOS and grow with us.

Your Tasks:

At IONOS, we care about our customers, which is why we work hard to earn and keep their trust. That's why we're proud of our first-class customer service team, which has been honored with several awards for excellence. As Process Coordinator, you become part of our team and are jointly responsible for the implementation of our global projects within the operations business of IONOS.
- Participate and assist in coaching he cross-organizational process improvement communities to design, develop, and deliver processes, methodologies, and tools/features that help customer service teams continuously improve productivity and enable creativity and new ways of working.
- Analysis of current processes across organisations to raise services improvements and implement as appropriate.
- Overseeing the implementation of new processes as well as their troubleshooting and improvement.
- Creating and presenting process improvement reports.

We Appreciate:

We are looking for a well organised, versatile, and extravert communicator with an agile mindset, in short, a black belt end-to-end thinker.
- Initial work experience as a process manager or comparable experience.
- In-depth knowledge in customer care units and/or supporting products/services.
- Knowledge and experience working with different JIRA instances (further IT/scripting skills will be considered as a plus).
- Strong analytical and conceptual skills, with a working knowledge of state-of-the-art systems and tool chains.
- Fluent knowledge of English and French.

What else we would like to tell you:

The following benefits await you:

- Hybrid working model with home office option.
- Flexible working hours through trust-based working hours.
- At some locations a subsidized canteen and various free drinks.
- Modern office space with very good transport connections.
- Various employee discounts for activities and products.
- Employee events such as summer and winter parties, as well as workshops.
- Numerous training and development opportunities.
- Various health offers, such as sports and health courses.

Job info

Location: Karlsruhe, Zweibruecken or Berlin
Type: Full-time
Category: Customer Service / Customer Management | Project Management / Process Management
Work experience: Professionals
Reference ID: 3298

About IONOS

IONOS is the leading European digitalization partner for small and medium-sized businesses (SMB). The company serves around six million customers and operates across 18 markets in Europe and North America, with its services being accessible worldwide. With its Web Presence & Productivity portfolio, IONOS acts as a 'one-stop shop' for all digitalization needs: from domains and web hosting to classic website builders and do-it-yourself solutions, from e-commerce to online marketing tools. In addition, the company offers Cloud Solutions to enterprises who are looking to move to the cloud as their businesses evolve.

IONOS SE
Recruiting Team IONOS
Hinterm Hauptbahnhof 3-5
D-76135 Karlsruhe

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