Regional Specialist for Hplc
vor 4 Wochen
For over 50 years, SCIEX has been developing groundbreaking technologies and solutions in mass spectrometry and capillary electrophoresis. Our products enable our customers to quickly respond to environmental hazards, better understand biomarkers relevant to disease, improve patient care in the clinic, bring relevant drugs to market faster and keep food healthier and safer. At SCIEX, you’ll find a rewarding role that amplifies your impact on the world and helps you realize life’s potential.
SCIEX is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.
Learn about the Danaher Business System which makes everything possible.
Want to help design and build instrumentation for the scientists of tomorrow? Are you looking to use your knowledge and experience to help develop future FSE’s to meet critical customer demand?
The **Regional Specialist for HPLC (f/m/d)** is responsible to maintain, install and repair Sciex products at both internal and external customer sites, including strategic accounts. This position works independently to resolve all assigned customer and technical issues und partners with Sales and Service management to drive customer satisfaction and business objectives. Partners with Technical Operations to resolve regional and global escalations. Mentors, develops, and certifies service associates.
The geographic scope of the role is the assigned region within the EMEAI territory (North, South, Central, India, HGM).
This position is part of the Service organization and will be located **remote** in **Germany**.
**In this role, you will have the opportunity to**:
- Take ownership for the technical repair and resolution of escalations at regional level for the specific HPLC product group.
- Be primary contact for the service engineers and territory specialist team for the specific HPLC product group.
- As an individual contributor, responds to regional and global escalations. Attends systematically the escalation
- calls for the specific HPLC product group.
- Explains sensitive information, works to build consensus in escalated situations or customer facing activities
- Expert in performing high quality installation and repair on mass spec and / or OEM instruments
**The essential requirements of the job include**:
- Specialist knowledge for the specific HPLC product group, including non Sciex products
- Advanced hardware expertise and knowledge of SCIEX OEM HPLC products with certificates
- Professional qualification in electronic/mechanical engineering, life science or chemistry, or equivalent experience
- Prior experience using and/or servicing mass spectrometry or related scientific instruments
- Expert knowledge of troubleshooting and problem-solving procedures with eExpert communication skills both written and verbal
- Works independently and as part of team
**It would be a plus if you also possess previous experience in**:
- commercialization of products and leadership role in driving and improving regional performance and proficiencies.
- Travel required/Valid Driver's License with travel by vehicle or airplane within assigned geography.
At SCIEX we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for SCIEX can provide.
When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful **Danaher Business System** tools and the stability of a tested organization.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
If you’ve ever wondered what’s within you, there’s no better time to find out.
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