Field Technical Delivery Specialist
vor 1 Monat
Viva Wallet is the first European payment fintech disruptor entirely cloud based over Microsoft Azure since 2010, now located in 24 EU countries. We devote ourselves to create a wonderful easier experience to businesses of all sizes, innovative acquiring and issuing services through terminals, Viva Wallet POS app and payment gateways for online stores. Furthermore, we offer business accounts with local IBAN and a business Viva Wallet Mastercard.
**What we offer?**
- A competitive salary (based upon your super skills and experience)
- A full-time/indefinite contract
- 24 days of annual leave
- Annual bonus, upon performance
- Smooth onboarding and continuous training on products and new systems
- A great company culture with high integrity, teamworking, transparent communication, and regular feedback to develop further your skills
- A chance to grow within a fast-moving European Fintech Company
- Exceptional technical knowledge in the payment and banking industry
**Roles & Responsibilities**
- Provide on-site technical guidance, support and coordinate the relevant teams during the integration process, from installation to delivery. (Installation
- UAT
- Pilot
- Go live)
- Perform end to end testing, including but not limited to User Acceptance Testing (UAT), System Integration Testing (SIT),
- In coordination with the QA team to develop and execute manual tests and specific test scenarios to ensure product quality and flawless go live.
- Perform troubleshooting and retrieve logs to identify, analyze, and rectify product failures on the spot.
- Install new components or parts and resolve problems related to HW equipment, SW and systems in the field.
- Work with QA, Product, and Technology teams to reproduce and help resolve critical bugs/issues.
- Estimate, prioritize, plan, and coordinate on-site testing activities.
- Provide input for detailed, comprehensive, and well-structured test plans and test cases depending on the integrated product platform and the business case.
- Participate in review sessions and acceptance testing led by the Merchant or ISV partner.
- Identify, record, and track bugs as well as follow up on any pending tickets.
- Perform thorough regression testing when bugs are resolved.
- Provide and maintain any required tech documents (such as technical flow diagrams, test book with main integration test cases scenarios) and training materials.
- Provide feedback to internal product owners regarding potential improvements to existing features.
- Post-GO live support (on-site and remote) and assistance related to the various integrations and products’ matters.
- Organize on-site trainings for the customer regarding new products’ launch and/or integrations.
**Requirements**:
- BSc degree in Computer Science, Computer Engineering, or relevant technical field
- Minimum 3 years of relevant proven experience, ideally within the Payments & Fintech Industry
- Solid technical background with hands on experience in hardware and software deployments, as well as UAT testing
- Experience with Point of Sale installations, android studio, debugging and logs analysis, QA processes
- Customer focus with proven soft skills in dealing with clients’ IT stakeholders
- Excellent problem-solving skills, with ability to analyze and solve problems using technology
- Excellent written and verbal communication in English. Additional languages is a plus.
Application Question(s):
- This position is exclusively office-based. Are you willing to work solely from our office in Berlin?
- What gross annual salary are you targeting for this position?
- When it's the earliest you can start working with us?
**Experience**:
- Technical and/or Sales related: 2 years (required)
**Language**:
- German fluently (required)
- English fluently (required)
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