Senior Specialist Account Operations Strategic

vor 6 Monaten

Herzogenaurach, Deutschland Adidas Vollzeit

Purpose & Overall Relevance for the Organization:
- Deliver best in class service to an assigned account group, working in partnership with the Sales organization and key departments to achieve the company strategic business plan.- Responsibilities:
- Be an expert in all operational and commercial areas, ensuring excellent Account Operations is delivered at all times.
- Actively challenge working methods and practices. Propose and implement practical enhancements.
- Manage day to day customer requests with the aim to resolve queries and provide creative and efficient solutions. This includes:

- Communicate with the wholesale accounts via all aligned communication channels
- Provide all relevant orders and article related information
- Produce, analyse and interpret data and reports in line with business requirements and external customer expectations
- Find solutions for recuring issues in cooperation with interfaces to prevent complaints or returns
- Work in close cooperation with the Sales team and support them by providing specific expertise
- Collaborate with our wholesale accounts and partners to ensure efficient and accurate customer set-up.
- Coordinate new customer set-ups and changes to customer data (i.e., customer number closures, delivery blocks, release strategies) in cooperation with relevant internal departments
- Changes to and withdrawal from Buying Groups in cooperation with Finance, IT and Customer Data
- Set up and/or authorize order and invoice value date in accordance with the applicable value date and signature regulations
- Order book management from order to invoice to ensure orderbook transparency and conversion.
- Process and handle all types of orders and contracts
- Fix or flag internal order issues to respective stakeholders to ensure smooth order flow
- Delay tracking
- Orderbook cleanse
- Ensure earliest possible delivery note creation to enable timely and complete delivery, including order prioritization, in compliance with the strategic guidelines. Support responsible departments in case of upcoming issues (e.g., requesting delivery by air freight)
- Maintain approved exceptional discounts
- Where appropriate, play an integral role in ensuring launch sensitive product is delivered on time, working cross functionally to track product and ensure key deadlines are met
- Monitor electronic receipts for errors and coordinating the correction of these errors using the tools provided (e.g., EDI, missing article data, missing segmentation)
- Special handling coordination for new requests and changes aligned with our commercial strategy.
- Check the feasibility of customers’ shipping and packaging requirements and, if applicable, coordinating implementation within the system
- Process system maintenance and forwarding of special handling information and, if applicable, labels to the warehouses and production facilities
- Process returns and complaints in line with the policy and record all requests in the CRM system, while cooperating intensively with internal and external logistics partners (forwarding companies, inbound and outbound, warehouses), as well as with Finance department:

- Returns and refusals: check and decide on requests followed by rejection or management of the process until credit note is created
- Complaints: validate, record, reject or approve claims for credit notes in case of quality defects, formal/special handling errors, discount and price differences
- Independently processing and providing final clarification of outstanding charges and invoice reductions
- Perform special tasks, trade agreements, customer-specific management of deliveries for campaigns, promotional goods, launch articles, etc.
- Stand in for and support colleagues working in other groups within Account Operations.
- Optional:
- Act as key user and/or tester in system
- and process-based IT projects, as well as updating and adapting the test scenarios.
- Support in projects and workshops with a view to achieving departmental goals.
- Attend customer meetings at and outside the Herzogenaurach location.
- Key Relationships:
- Wholesale accounts
- Wider Account Operations team
- Sales team
- IT
- Supply chain teams (local and European)
- External - 3rd Parties
- Credit management team
- Marketing
- Knowledge, Skills and Abilities:
- Advanced working knowledge of MS Office, SAP, Salesforce and MicroStrategy
- Fluency in German (written and spoken)
- Advanced command of English (written and spoken)
- business acumen
- High level of customer orientation, presentation and communication skills
- Process-oriented mindset and in-depth understanding of complex correlations
- Be a confident, positive and driven member of the team, ensuring you contribute to a high-performance culture in the team and department.
- Experience in working under pressure to meet deadlines and conflicting priorities
- Ability to travel if required
- Requisite Education and Experience/Minimum Qualifications:
- Successfull

  • Senior Specialist Account Operations Zalando

    vor 6 Monaten

    Herzogenaurach, Deutschland Adidas Vollzeit

    Purpose and overall relevance to the organization: - Providing best-in-class services to an assigned group of customers in collaboration with the sales organization and key departments to fulfill the company's strategic business plan.- Responsibilities: - Be an expert in all operational and commercial areas and ensure that excellent customer service is...

  • Senior Account Manager

    vor 4 Wochen

    Herzogenaurach, Bayern, Deutschland adidas Vollzeit

    Job SummaryAs a Senior Manager Key Accounts at adidas, you will be responsible for driving profitable and sustainable sales and market share growth in assigned customers and product categories. You will execute the adidas AG brand and distribution strategy, and ensure alignment with defined consumers and target groups.Key ResponsibilitiesDevelop and execute...

  • Senior Account Growth Manager

    vor 4 Wochen

    Herzogenaurach, Bayern, Deutschland adidas Vollzeit

    Job SummaryWe are seeking a highly skilled Senior Manager Key Accounts to drive profitable and sustainable sales and market share growth in assigned customers and product categories.Key ResponsibilitiesDevelop and execute account strategies, formalizing them in strategic account plans and confirming them with the Director Sales.Lead and execute sell-in /...

  • Sales Account Specialist

    vor 3 Wochen

    Herzogenaurach, Bayern, Deutschland adidas Vollzeit

    Job SummaryAs a Senior Specialist Sales Football Accounts at adidas, you will play a key role in driving profitable and sustainable market share growth within our assigned accounts and categories.Main ResponsibilitiesSupport the sales team to achieve sales targets and promote the adidas image in line with international initiatives.Coordinate and control the...

  • Senior Specialist Sales Football Accounts

    vor 3 Wochen

    Herzogenaurach, Deutschland Adidas Vollzeit

    Purpose & overall relevance to the organization: - To support the Sales team to achieve profitable and sustainable market share growth within the team's assigned accounts and categories, while promoting and respecting the adidas image in line with international initiatives.- Key Responsibilities: - Functional_ - Support the assigned sales team - and when...

  • Senior Specialist Customer Fulfillment Alliance

    vor 5 Monaten

    Herzogenaurach, Deutschland Adidas Vollzeit

    HR Contact: Fabian Kaller- Purpose: The purpose of this role is to support the execution of the requirements our alliance account customers and ensure best in class customer delivery excellence whilst maximizing internal efficiencies. To achieve this, you are responsible for the on day-to-day activities to ensure release of the orderbook according to the...

  • Senior Specialist Customer Fulfillment Alliance

    vor 6 Monaten

    Herzogenaurach, Deutschland Adidas Vollzeit

    HR Contact: Mini BawaSharma- Purpose The purpose of this role is to support the execution of the requirements our alliance account customers and ensure best in class customer delivery excellence whilst maximizing internal efficiencies. To achieve this, you are responsible for the on day-to-day activities to ensure release of the orderbook according to the...

  • Sales Account Specialist

    vor 3 Wochen

    Herzogenaurach, Bayern, Deutschland adidas Vollzeit

    Job Summary:We are seeking a highly skilled Sales Account Specialist to join our team at adidas. As a key member of our Sales team, you will be responsible for supporting the growth of our market share within assigned accounts and categories.Main Responsibilities:Support the assigned sales team and represent the assigned customers as an ambassador to all...

  • Teamhead Sales Strategic Pure Player

    vor 5 Monaten

    Herzogenaurach, Deutschland PUMA Vollzeit

    **YOUR TALENT**: - Sports enthusiast with at least 5 years of relevant working experience in the area of Sales - Ability to motivate and mentor others and to set priorities for the team and structure the work on a daily, weekly and seasonal basis - Knowledge of the CE Market and account landscape in specific Pure Player Marketplace mechanism -...

  • Senior Director Retail Operations Central Europe

    vor 6 Monaten

    Herzogenaurach, Deutschland Adidas Vollzeit

    Purpose & Overall Relevance for the Organisation To ensure the delivery of a sustainable and profitable mono-brand (Own retail & Franchise) market share growth in the region and operating within the parameters of the Global Retail CoE SLA by: - Meeting or exceeding agreed net sales and profitability targets - Leading by example on the development of a...

  • Senior Director HR

    vor 6 Monaten

    Herzogenaurach, Deutschland Adidas Vollzeit

    Purpose: - To lead and enable a people eco system around moments that matter - delivering value at every touchpoint by ensuring the implementation of the People Strategy for the respective function. Act as “Strategic HR Partner” to the organization and lead the HR team regionally and globally.- Key Responsibilities: - Key contact for senior customers and...

  • Senior Manager Key Accounts

    vor 1 Monat

    Herzogenaurach, Deutschland adidas Vollzeit

    Purpose & Overall Relevance to the Organization:Ensure and drive profitable and sustainable sales and market share growth in assigned customers and product categories through the execution of the adidas AG brand and distribution strategy and according to defined consumers and target groups. Responsibilities:In-depth knowledge and proactive application of...

  • Senior Specialist Partner Development Temp Role

    vor 5 Monaten

    Herzogenaurach, Deutschland Adidas Vollzeit

    Area: Global Sales Department: Digital Partner Commerce Direct Reporting Line: Director Partner Development Indirect/secondary reporting line: none Subsidiary/country: Germany Location: Herzogenaurach GSMS Grade: P1 Number of Personnel Managed: none Cost Centre/Budget and/or Revenue Responsibility: n/a Purpose & Overall Relevance for the...

  • Strategic Procurement Partner

    vor 3 Wochen

    Herzogenaurach, Bayern, Deutschland adidas Vollzeit

    Purpose& Overall Relevance for the adidas Organisation:The adidas Global Non-Trade Procurement team is responsible for creating value by delivering opportunities beyond sustainable negotiation success. As a strategic business partner, we provide market insights and trends to our global stakeholders. Key areas of activity include Stakeholder Management,...

  • Senior Sales Specialist

    vor 3 Wochen

    Herzogenaurach, Bayern, Deutschland adidas Vollzeit

    Main Responsibilities:Support the Sales Team: Collaborate with the Sales team to achieve profitable and sustainable market share growth within assigned accounts and categories, promoting and respecting the adidas image in line with international initiatives.Key Responsibilities:Functional: Represent the assigned customers as an ambassador to all functions,...

  • Senior Specialist ao Strategic

    vor 6 Monaten

    Herzogenaurach, Deutschland Adidas Vollzeit

    Purpose and overall relevance to the organization: - Providing best-in-class services to an assigned customer group in collaboration with the sales organization and key departments to meet the company's strategic business plan. Ensuring reliable and professional personnel management through disciplinary and professional management of direct reports.-...

  • Senior Manager Retail Analytics

    vor 4 Wochen

    Herzogenaurach, Bayern, Deutschland Adidas Vollzeit

    Job Title: Senior Manager Retail AnalyticsAs a Senior Manager Retail Analytics at Adidas, you will be responsible for driving business growth through data-driven insights and strategic decision making.Key Responsibilities:Develop a consistent reporting framework for Europe Retail, aligned with key strategic priorities.Innovate processes, procedures, tools,...

  • Senior Manager Tax

    vor 4 Wochen

    Herzogenaurach, Bayern, Deutschland Adidas Vollzeit

    Job Summary:The Senior Manager Tax will be responsible for leading the tax function in the EUROPE Region, ensuring timely and correct execution of all tax matters. This includes supervising tax compliance, developing strategy, and managing the effective tax rate.Key Responsibilities:Lead the local tax controlling, strategic planning, and compliance with...

  • Senior Manager Tax

    vor 4 Wochen

    Herzogenaurach, Bayern, Deutschland Adidas Vollzeit

    Job Summary:The Senior Manager Tax will be responsible for leading the tax function in the EUROPE Region, ensuring timely and correct execution of all tax matters. This includes supervising tax compliance, developing strategy, and managing the effective tax rate.Key Responsibilities:Lead the local tax controlling, strategic planning, and compliance with...

  • Senior Operations Engineer

    vor 4 Wochen

    Herzogenaurach, Bayern, Deutschland Adidas Vollzeit

    At adidas, we're constantly pushing the boundaries of innovation and excellence. As a Senior Operations Engineer - SAP S/4 Release Management, you'll play a pivotal role in driving technical deliveries and collaborating with product teams to ensure seamless execution.PurposeOur Senior Operations Engineer - SAP S/4 Release Management will be responsible for...