Global Strategic Customer Engagements
Vor 3 Tagen
**Company Description**
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
ServiceNow makes work, work better for people. Our cloud-based enterprise platform and products streamline and simplify how work gets done. With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies.
Reporting to the Head of Growth Strategy, Global Strategic Customer Engagements (Elevate), the Global Strategic Customer Engagements (Elevate) Senior Associate will be joining a team, focused on driving high-impact global strategies that support ServiceNow’s long-term revenue growth and profitability through larger and more strategic transactions at scale. The team works cross-functionally with senior leaders across the business and offers a supportive and fast-paced learning environment to thrive in. This role will therefore offer an incredible opportunity for a career in the technology industry: over time, this role will offer a springboard into functional roles in our GTM organization.
As a Global Strategic Customer Engagements (Elevate) Senior Associate you will support the design and execution of several long-term strategic initiatives across ServiceNow - all aimed at accelerating ServiceNow’s execution with large strategic customers. You will be expected to work on projects that can range from new commercial structures to strategic partnership opportunities - and you will help drive their successful execution. As part of your role, you will also support strategic large deal engagements with our most strategic global customers across ServiceNow, giving you direct exposure to our senior leadership.
**Priorities & Responsibilities**
**1. Support the design and execution of approved strategic projects & programs that tackle our largest opportunities in accelerating the execution of strategic deals at scale**:
- Work cross-functionally with teams in Deal Desk, Finance, Operations, Customer Success, Product, Pricing, and other key GTM functions to develop compelling business cases for change.
- Synthesize cross-functional inputs, conduct data analysis, develop business case narratives, and run cross-functional alignments to support decision-making of the company’s senior leadership.
- Manage overall program/project progression for identified initiatives leveraging program and project management best practices.
- Exemplary initiatives may include items related to sales incentives, new commercial structures, innovative adoption deal mechanisms, and strategic partnership opportunities.
**2.** **Drive the creation of compelling, business-centric narratives and content for the company’s largest deals**:
- Follow a programmatic approach to deliver high-quality proposals and presentations while meeting tight, customer-driven timelines.
- Own project management responsibilities for the highest-priority deals, including managing deal timelines, actions and next steps, coordinating across internal and external stakeholders, and facilitating both internal and customer-facing meetings as needed to ensure successful deal progression
- Champion collaborative and integrated support to GTM teams engaged in ServiceNow’s Strategic Accounts globally (e.g., targeted executive briefing support)
- Drive big deal thinking and best practice sharing both within the immediate GTM teams and across cross-functional teams.
**Qualifications** To be successful in this role you have**:
- Desired degree (BS/BA or MS/MA) in Business, Engineering, IT, or a related discipline.
- Must enjoy working in a highly collaborative environment.
- Continuous improvement and growth mindset.
- Problem-solving, conflict resolution, active listening, and time management skills.
- Experience in matrixed management environments, with strong stakeholder management skills.
Self-starter who thrives and can multitask in a fast-paced environment:
Demonstrated cross-functional Program/Project management skills including planning, scheduling, monitoring, and stakeholder reporting with multiple tasks in a dynamic environment.
Advanced MS Excel spreadsheet skills and Advanced MS PowerPoint skills.
Effective communicator, able to convey complex ideas in a clear, concise manner both verbally and in slides (both senior executive and customer-facing deliverables).
**Additional Information** Work Personas**
We approach our distri
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