Customer Support Specialist
vor 5 Monaten
**Company Description** We Hear You**
At Behringer, we see the inherent musician in every individual. You are our inspiration. Your aspirations to create, play, and share music drive us to provide transformative products at accessible prices. As an echo to our own humble beginnings, we're dedicated to hearing you, understanding your needs, and equipping you with tools to fulfill your musical dreams. We're not just building equipment; we're fostering a community, empowering you through the universal language of music. Because for us, it's not just about the sound—it's about the experience, the journey, the transformation. Together, we create.
Join us at Behringer, where we believe in harnessing the inherent musicality within everyone. We are in search of disruptive, digitally-minded individuals who are as customer-obsessed and passionate as we are. As leaders and 'positive troublemakers', we fuel an environment of innovation and disruption.
Join our team as a Technical Customer Support Specialist with a passion for live audio engineering and expertise in digital and analog audio mixers, PAs, digital stage boxes, amplifiers, and related equipment. Your role will involve providing top-notch technical support through tickets, phone, and live chat, addressing customer inquiries, troubleshooting issues, while maintaining a calm and empathetic approach.
You will play a crucial role in creating self-help technical support content, including FAQs, troubleshooting guides, and knowledge base articles. Collaborate with engineering and product teams to ensure accurate and comprehensive documentation. Engage with customers on social media, gather feedback, and build strong relationships with clients, partners, and distributors to ensure their satisfaction and loyalty.
**Qualifications**
- Customer Support and Brand Experience Implementation and Operation
- Technical Support and Service Experience Implementation and Operation
- Automation and Compliance Implementation and Operation
- Performance and Analytics Implementation and Operation
- Cost Efficiency Implementation and Operation
**Additional Information**
**Our Values**
- Be Kind
- Be Clear
- Collaborate
- Deliver to Promise
- Celebrate
**Our Culture**
- Deeply Purpose Driven and Passionate
- Unstoppable Energy Giver and "Positive Troublemaker"
- Truly Customer Obsessed
- Disruptive and Digitally Minded
- Social and Planetary Advocate
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