Supervisor, Cargo Operations

vor 3 Monaten

Frankfurt am Main, Deutschland United Airlines Vollzeit

**Description**:
**This position could be based in either London-Heathrow Airport, UK or Frankfurt Airport, Germany**

We’re not just in the business of transporting people. We’re also in the business of moving cargo. As a major provider of air freight services, our Cargo team transports everyday electronics and automotive parts, to perishable goods, life-saving organs, vaccines and even baby formula. And in turn, we help keep businesses, communities, and global economies running. With so many career options - from Marketing to Finance, Logistics to Data Analytics, and more - you can build a career within a career and gain exposure to so many areas of our airline’s important role in the global supply chain. Join our team and watch your uniquely United career journey unfold.

**Job overview and responsibilities**

The Supervisor - Cargo Operations will manage all aspects of Cargo operations including freight and mail handling, data entry, scanning, and running.
- Focus on leading and developing the skills of front-line co-workers and vendors with the goal of delivering consistent and excellent customer service and delivering a quality product in accordance with Company guidelines
- Ensure consistency on operational, service and product delivery
- Lead performance dialogues with front-line co-workers and vendors to review metrics, performance boards and issues boards
- Develop and support standard work and continuous improvement processes
- Oversee and support the performance of a vendor, team, zone or cell
- Focus on performance issues with the goal of changing co-worker and vendor behavior
- Set expectations with front-line co-workers and vendors and gain their commitment to act in accordance with Company guidelines and union agreements
- Team Leadership Activities
- Engage front-line co-workers and vendors to deliver excellent customer service and an on-time quality product - for example, participate in briefings, and develop team communications
- Engage and recognize external customers
- Monitor front-line co-worker and vendor behavior with customers (both internal and external) to ensure consistency and compliance with Company guidelines, procedures and standards
- Monitor the performance of the vendor, a team, zone or cell, taking actions as necessary, to ensure daily goals are met
- Assess and delegate the appropriate work tasks to Vendor Management and Service Directors/Leads
- Identify issues and engage in structured problem solving to assist front-line co-workers and vendors in accomplishing work
- Conduct trend analyses, review key metrics and take actions to address items not on track - lead performance dialogues with front-line co-workers and vendors to review metrics, performance boards and issues boards
- Develop and implement standard work and continuous improvement processes
- Set expectations with co-workers and vendors with regard to performance standards including consistent and outstanding delivery of service and product
- Provide front-line co-workers and vendors with regular coaching, feedback and recognition, as appropriate
- Develop skills of front-line co-workers and vendors by coaching on performance, as it relates to customer service and products
- Communicate effectively to ensure priorities are understood and acted upon, with clear turnover for continuity across shifts
- Serve as expert on service and procedures
- Performance Management Activities
- Develop actions plans to affect behavior change (e.g. dependability, overall job performance)
- Provide technical guidance and interpret company guidelines and procedures and/or union agreements to assist employees in performing functional tasks and to ensure that safety, security and service are delivered consistently
- Identify, address and issue appropriate and timely corrective action in accordance with guidelines
- Conduct ""routine"" investigations, as appropriate, into performance, safety (damages and injuries), complaints and other work issues
- Recognize and document excellent performance
- Partner with vendor supervisor staff to define and address performance impacting shared goals and service delivery to United's customers
- Participate in peer, safety and accident review boards
- Confront and address inappropriate behavior and performance issues with specific feedback
- Administrative Activities
- Meet Cargo budget targets
- Manage Cargo Supply inventory and ordering, ULD inventory and supplies, and RFS
- Subrogation Cargo Claims and Fines to the accountable party
- Mitigate Cargo fines
- Maintain the station DRS Page to ensure it is up to date
- Partner with Corporate Real Estate, local airport authorities and building maintenance to manage the Cargo facilities
- Partner with Ground Equipment Maintenance to manage Cargo ground equipment
- Partner with the vendor and IT to ensure vendor has hardware, software and access to UA proprietary systems
- Audit vendor compliance of regulatory policies such as:

- Training
-

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