Working Student

vor 2 Wochen

Berlin, Deutschland lemon.markets Vollzeit

**About lemon.markets**:
Our mission is to provide better opportunities to invest in capital markets. By empowering FinTechs and Banks to offer investment products, we help create financial well-being for their customers. In pursuit of this goal, we strive to open 100 million securities accounts within Europe this decade.

lemon.markets builds infrastructure for financial services and technology companies powering the next generation of investment products. From enabling a FinTech to launch their first investment product, to allowing a Neobank to embed investing into their product, we bring investing into a completely new context. Our API-first infrastructure makes launching an investment product customer-centric and compliant. We abstract all complexity for our partners through a well-documented API, a self-service customer operations portal, and a clear regulatory framework, enabling partners to launch in weeks, not months.

We have experienced firsthand that brokerage infrastructure is broken. Building an investment product used to be highly expensive, challenging, and cumbersome. We ease this pain by shielding our partners & their customers from the underlying complexity, making investing more accessible to everyone. This is exactly what we enjoy—going to places nobody else dares and solving hard problems. This not only creates tons of value when done right but also attracts the smartest minds. Outlier companies are built by exceptional (& diverse) people like you.

**Your mission**:
As our Operations Working Student, you will play an integral role in ensuring that our operations processes are compliant, efficient and run smoothly. Your responsibilities will range from supporting daily operations and administration to contributing to special projects. In doing so, you will have significant exposure to the Customer Lifecycle Operation Domain, which is central to lemon.markets. This domain handles everything from customer onboarding and customer lifecycle changes to customer service, impacting all areas of lemon.markets, including market-trade and post-trade activities.

This means, you’ll experience the best of both worlds: firsthand exposure to the operations of a brokerage firm, while enjoying the dynamic & flexibility of a fast-paced environment. You’ll collaborate closely with experts from Securities, Market Operations and Customer Operations. This experience will not only allow you to leverage and enhance your existing skill set, but also provide opportunities to learn, grow and take ownership of high-impact projects and tasks. From day one, you’ll have the chance to make a meaningful impact and shape your career within Operations & Fintech.

**Your Tasks**:
You will not only support the Customer Lifecycle Operations with a variety of day-to-day operational tasks and projects across Finance, Risk, Compliance, and AML, but you will also play an important role in refining and enhancing processes within various back office functions. By questioning the status quo and not shying away from breaking new ground, you’ll drive digitalization and efficiency improvements wherever possible.

**Customer Lifecycle Ops** **specific tasks**:

- ** Partner Support**: You'll be responsible for processing and responding to requests from our partners concerning their customers. These inquiries can cover a wide range of topics related to lemon.markets.
- ** Customer Operations**: From handling account requests and updating master data to addressing compliance issues, you'll engage in a diverse array of activities that keep our operations running smoothly every day.
- ** KYC Operations**: Before starting any contractual partnership, we need to verify the identity of the other party. This involves a thorough review before opening an account to ensure we know who we're doing business with.
- ** Quality Assurance**: Mistakes can happen, which is why we regularly review our work. Quality Assurance is a vital part of our daily routine to maintain high standards.

**You will be successful in this role if**:

- ** You are currently enrolled within a business administration or a similar operations-related degree program.**
- ** You are fluent in written and spoken German and English.**
- ** You are ready and willing to take ownership. **“This is not my job” is not part of your vocabulary - you identify problems, take initiative to take them on, and challenge the status quo.
- ** You cope well with frequent change and ambiguity. **Changing tasks & requirements excite you. You are able to think logically, break down complex problems and prioritise between multiple tasks on your table.
- ** You have a hands-on mentality. **You default into action, want to gather first learnings fast, and iterate on the progress along the way.
- ** You are a team player. **Working together as a team and sharing knowledge comes naturally to you.
- ** You have no problem with learning new tools and skills on the go. **You try to solve p

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