Service Operations Lead

vor 2 Wochen

Berlin, Deutschland Tesla Vollzeit

What to Expect
- At Tesla, our Service Operations Leads are responsible for multiple critical projects across the general service operations, process optimization and analytics, ultimately creating a seamless experience for service customers. This role is integral to the efficient running of our service department and will directly support our mission to accelerate the world’s transition to sustainable energy.
- As a Service Operations Lead, you will provide in-depth, timely and collaborative input, supporting both the Country lead and the local service operations in strategic decision making. You will drive continuous improvements within service, as well as ensuring best practice across market processes and procedures.
- To succeed at Tesla, you must be energetic, highly organized, and smart working. You should have a passion for the brand, a collaborative attitude and the ability to create exceptional experiences for both internal/external stakeholders and customers.

What You’ll Do
- Successfully lead and coordinate projects affecting multiple locations or the entire market including new service offerings, new revenue streams, tools and processes
- Identify and drive continuous improvement across the market to reduce costs and increase efficiency, contributing to best practice sharing and standardization across all locations
- Regularly report to senior management and the Country Manager, including quality, cost, time details vs. plan, as well as identify roadblocks or deviations
- Focus on solutions and overall best for Tesla, actively engaging local stakeholders to secure ownership and results
- Act as the point of coordination between local markets and EMEA business support, requesting system improvements from the field and overseeing implementation of new tools and processes across the market
- Act as the ‘go-to’ for the leadership team, supporting local service centers and driving process improvements where necessary to ensure Tesla standard throughout
- Collaborate cross-functionally with key business functions including Service, Virtual, Technical Operations, Mobile Operations, and Data Analytics to help build integrated, forward-looking processes that are documented and maintained across the area you oversee

What You’ll Bring
- An agile, analytical and creative mindset, problem solving attitude and understanding of continuous improvement processes
- Exceptional ability to demonstrate root cause analysis of problems and a solution orientated approach to these
- Strong project management skills
- Reponsible for dual students in our Service Organization
- Digitally savvy - ability to adopt and adapt quickly to new technology and systems
- Excellent communication skills and ability to establish and maintain strong working relationships with both internal and external stakeholders
- Thrive in a fast-paced, ever-changing environment with multiple workstreams, while maintaining attention to detail
- Able to communicate, read, and write effectively in the German and English language
- Valid driving license

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