Client Service Professional

vor 7 Monaten


Frankfurt Am Main, Deutschland HQ Capital GmbH & Co. KG Vollzeit

We are looking for a **Client Service Professional **to work in our Client Service Team in our Bad Homburg office. Flexibility to work in US business hours required (i.e. 11:00 am - 8:00 pm or 12:00 am - 9:00 pm). This Client Service Professional will be responsible for supporting the global Client Service function with the following responsibilities:
**RESPONSIBILITIES**
- Liaise with an international client base (institutional investors and high net worth individuals) across various time zones, especially US time zones
- Independent receipt, processing, and clarification of all client inquiries
- Ensure the highest level of service when processing incoming customer inquiries in terms of quality and timing to warrant customer satisfaction
- Collaborate with all departments of HQ Capital: Finance & Accounting, Reporting, Legal & Compliance, Investor Relations, Solutions, and Investments
- Collaborate with third party marketers and service providers such as Administrators, Legal Counsels, Tax Advisors, Accounting firms, Banks, etc.
- Actively assist with the onboarding and ongoing communications with investors who participate in funds established in Luxembourg, the U.S., Cayman Islands, and Germany
- Facilitate the AML/KYC review of investors by the various fund administrators
- Work closely with Investor Relations to ensure ‘client acquisition’ and ‘after sale service’
- Meticulous input, organization, and maintenance of investor data in various client management systems, i.e. Dynamics/CRM, Investran, and Sungard DX
- Provide ad-hoc support to Client Service team and other groups on special projects
- Help improve existing business processes & workflows

**QUALIFICATIONS**
- Bachelor’s Degree or equivalent
- 5 - 7 years experience in a Client Service role in the Fund industry
- Fluent in German and English (written and spoken communication)
- Flexibility to work US business hours required (i.e. 11:00 am - 8:00 pm or 12:00 am - 9:00 pm)
- Experience with client management system or equivalent
- Service
- and solutions-oriented approach to tasks and outcomes
- Must have the ability to work independently with mínimal oversight in fast paced environment with multiple stakeholders
- Outstanding communication and organizational skills, attention to detail and time-management
- Must have a proactive, efficient, responsible, diligent, and reliable work ethic
- Prior experience in Private Equity or Finance, preferred
- Familiarity with Luxembourg fund administration, preferred
- Familiarity with Dynamics (CRM), Sungard DX (aka FIS Data Exchange) and Investran, preferred

**OUR OFFER**:

- Opportunity to take on responsibility from day one
- International working environment
- Open communication, flat hierarchies and short information channels
- Competitive remuneration
- Hybrid working policy
- Attractive workplace on the HQ Campus in Bad Homburg with staff restaurant
- Free beverages and snacks
- Company pension scheme
- Bicycle scheme via "Jobrad"
- Regular staff events

HQ Capital
Human Resources



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