Working Student Support Specialist

vor 2 Monaten

Wuppertal, Deutschland Thinkproject Holding GmbH Vollzeit

Wuppertal (DE)

Consulting

Customer service, hotline

Part time

Published: 2024-08-27
- Want to work in a culture built on mutual trust and respect? How about having the freedom to make work fit into your life (and not the other way round)? A career with Thinkproject could be just the opportunity you're looking for._

**What do we do?**
Thinkproject is a European market-leader in digitalisation tools for construction companies. It sounds complex, but we'll explain further Construction companies used to use manual administration and physical paperwork for projects (sometimes hundreds of thousands of bits of paperwork for one project). Using our construction intelligence solutions, businesses can go digital, which benefits everyone from the construction companies to the wider public.
Our mission is to deliver digitalisation to make a safer, healthier and more sustainable AECO (Architecture, Engineering, Construction, Operations) industry. This is a really exciting time to join our company, since our founding in 2000 we have gone from strength-to-strength and have lots of exciting developments coming up soon that you could be a part of.**What your day will look like**:

- Responsibilities:
- Creation and extension of customised report templates in Excel
- Creation and extension of customised PDF report templates in the Thinkproject template editor
- Troubleshooting in report templates
- Point of contact for the customers to help troubleshooting, answering questions and help resolve technical issues
- Provide support to Thinkprojects users by telephone, support ticket and any other means
- Identify and remedy queries quickly and accurately

**What you need to fulfill the role**:

- Understanding of web-based technologies
- Knowledge of HTML is an advantage
- Knowledge of VBA is an advantage
- Previous experience in a support role is a plus
- Customer-focused mindset with a dedication to providing exceptional service
- Ability to work independently and collaboratively

**What we offer**:
**Lunch 'n' Learn Sessions I Women's Network I LGBTQIA+ Network I Coffee Chat Roulette I Free English Lessons I Thinkproject Academy I Social Events I Volunteering Activities I Open Forum with Leadership Team (Tp Café) I Hybrid working I Unlimited learning**

We are a passionate bunch here. To join Thinkproject is to shape what our company becomes. We take feedback from our staff very seriously and give them the tools they need to help us create our fantastic culture of mutual respect. We believe that investing in our staff is crucial to the success of our business.**Your contact**:
Aurélia Faisandel

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