Mandatory Internship in Customer Management at
vor 1 Monat
**Aufgaben**:
The Mercedes-Benz Group AG is one of the world's most successful automotive companies. With Mercedes-Benz AG, we are one of the leading global suppliers of premium and luxury cars and vans. Mercedes-Benz Mobility AG offers financing, leasing, car subscription and car rental, fleet management, digital services for charging and payment, insurance brokerage, as well as innovative mobility services.
As the CRM Team we are part of the Marketing Communications Department of Region Europe Passenger Cars and have the objective to guarantee the best Customer Experience that we can achieve a high and a long-term customer loyalty. Therefore we put the Customer in the centre of all our Mercedes-Benz CRM-Activities, standardize processes (Campaign, Lead & Customer Care) and support the implementation of the CRM-System (Salesforce) and steer the Change Management Process in our 19 European markets.
We are located in the Offices V in Stuttgart-Vaihingen or in our wonderful home-offices. The brand new facilities designed by the open office/free seating principle give us the perfect infrastructure for CRM. Your colleagues will come from over 15 countries. With your convincing and positive attitude you will fit in perfectly to the good mood and the team spirit we have. We are expecting you to learn, be open, make your own decisions and take over responsibility.
- Assist and support our international projects within the Customer Management Team
- Support the European markets with the CRM measures, standard processes and their systematical implementation
- Support the CRM-System implementation based on the European markets requirements
- Project-Management-Office tasks: Assist in the planning & organization of meetings and workshops
- Project cost controlling and risk management
- Collaboration with other departments (e.g. Financial Services, After-Sales, IT, Marketing, Vans, Legal, etc.)
- Taking care of the project related communication platform (Jira&Confluence) and the SharePoint
- Research of CRM-Trends and competition activities
**Qualifikationen**:
- Working towards a Bachelors or Masters Degree in Business Administration, Economics or similar Degrees, ideally with focus on Marketing
- Ideally previous relevant experience in Marketing / Sales / Customer Management
- Good knowledge of German/English (written/spoken), other European language as an asset
- Good knowledge of MS Office (Excel, Word, PowerPoint), Jira, Confluence, SharePoint (of advantage)
- Personal competencies: Team player, good analytical skills, structured, flexible, communicative, proactive, responsible accurate person with intercultural competencies
Duration of Mandatory Internship: 6 months
- Please notice that the internship has to be mandatory part of your university (must be proven by your university/study schedule).**Additional information**:
It doesn’t work completely without formalities.
Please find the criteria of employment here.
- Citizens of countries outside the European Trade Union please send, if applicable, your residence / work permit.
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