Kundenbetreuung / Customer Support (M/w/d)
Vor 4 Tagen
reverse\[.]supply ist ein junges Recommerce Startup aus Berlin. Wir bauen eine Lösung, die Fashion & Lifestyle Brands dabei unterstützt, nachhaltiger zu werden, indem wir für sie den Wiederverkauf gebrauchter aber noch guter Produkte möglich machen.
Zum Aufbau unseres Teams suchen wir ab sofort einen Mitarbeiter im Bereich Kundenbetreuung / Customer Support (m/w/d).
Als Kundenbetreuung / Customer Support (m/w/d) kümmerst du dich um die Anliegen der Kunden, die Second Hand Kleidung in unseren Partnershop verkaufen oder kaufen.. Dabei hast du weitreichende Entfaltungsmöglichkeiten, kannst Prozesse umstrukturieren oder neu aufsetzen. Da wir auf mehreren Kanälen agieren, die alle gebündelt werden, gibt es abwechslungsreiche Pfade, die die Kunden zum Kundenservice führen und professionell, freundlich und problemlösend beantwortet werden müssen.
Wenn dir Nachhaltigkeit wichtig ist und du an unsere Vision, Recommerce & Circular Shopping für jeden Onlineshop zu ermöglichen, glaubst, bist du bei uns an der richtigen Stelle.
Aufgaben
- Professionelle Kommunikation mit deutsch
- und englischsprachigen Kunden
- Eigenständige Bearbeitung und Auslösung von Tickets
- Kontinuierliche Verbesserung der Prozesse
- Aufklärung komplexer Problemfälle in Zusammenarbeit mit dem Operations Team
- Betreuung von Rückerstattungen, Auszahlungen u.ä.
Qualifikation
- Leidenschaft für professionelle Beratung und Affinität als Problemlöser bei Kundenbeschwerden oder -problemen
- Du hast gute Kommunikationsfähigkeiten und kannst dich sowohl im Englischen als auch im Deutschen gut bzw. exzellent ausdrücken
- Du bist zuverlässig, organisiert und bewahrst auch bei schwierigen Anfragen die Ruhe
- Idealerweise hast du bereits Kenntnisse mit der Ticket Software Zendesk
**Benefits**:
- Ein dynamisches und modernes Arbeitsumfeld
- Die Möglichkeit, schnell viel Verantwortung im Bereich Kundenbetreuung zu übernehmen
- Flache Hierarchien, die nicht nur in der Stellenausschreibung stehen, sondern auch gelebt werden
- Reichhaltige Einblicke in ein schnell wachsendes Unternehmen mit vielen Verwirklichungschancen
- Einmal die Woche Lunch von der Firma bezahlt
Wir freuen uns auf deine Bewerbung
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