Team Leader Operations
vor 2 Wochen
**_Location_**_: Munich (Hybrid model with 3 days in the office)_
FREENOW empowers smarter mobility decisions helping people to move freely and cities to thrive.
We're seeking a seasoned professional to lead our **Driver Services team in Germany & Austria**, revolutionising the way we provide high-quality service to our fleet partners and drivers. As a member of the German management team, you'll spearhead local driver operations and community management efforts, cultivating an engaged and high-quality supply base.
Be ready to work in a multinational, diverse, highly motivated and collaborative team of passionate developers who strive for excellence and like to have fun. Are you ready for your next ride?
**YOUR DAILY ADVENTURES WILL INCLUDE**:
As the Team Lead of Driver Services, your mission is to lead the local Driver Operations teams into a future-proof, high-caliber service function, setting the bar with industry-leading NPS rates. This will include:
- Leading the evolution of Driver Operations to ensure its resilience and effectiveness, including process streamlining, automation, and tool implementation.
- Crafting and executing best-practice supply operations strategies across regions, contributing to our growth and sustained success.
- Orchestrating supply operations to ensure optimal availability for the anticipated demand, managing active driver numbers and supply hours.
- Coordinating and executing team processes to facilitate driver expansion into new cities, with approximately 30% travel.
- Pioneering market-wide operational service initiatives in collaboration with cross-functional teams, aligning central and local objectives seamlessly.
- Engaging proactively with key supply accounts, swiftly resolving service challenges and elevating central improvements when required.
**Our Tools**: GSuite | Microsoft Office | Zendesk | Tableau | SQL | Jira
**TO BE SUCCESSFUL IN THIS ROLE**:
Your success story in this role will be enriched by the following:
- A track record of several years in team leadership, demonstrating your ability to build and lead high-performing teams.
- A proactive, hands-on approach to leadership, embracing ownership and accountability for driving outcomes.
- Proficiency in navigating cross-functional projects, adeptly managing contributions from both central and local stakeholders.
- A curious, open, and ambitious mindset, characterised by empathetic and precise communication that resonates with individuals and teams alike.
- A comfort level with data analysis, using tools such as G-Sheets, Tableau, and Metabase to inform strategic decisions.
- Fluency in both German and English languages.
**BENEFITS & PERKS IN A NUTSHELL**:
- Hybrid working models
- Free Udemy e-learning access
- Sabbatical & special leave policies
- Subsidised gym membership
- Birthday, 24th + 31st December off
- Partner product discounts
- Mobility Benefits card
- Subsidised public transportation ticket
- Employee assistance program
- Personal development budget
**Plus more local benefits depending on your work location**
**DIVERSITY, EQUITY & INCLUSION**:
FREENOW is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We want you to grow and evolve, bring your true self to work.
**SEE WHAT OUR AWESOME COLLEAGUES SAY ABOUT US**:
-
Team Lead Operations
vor 1 Monat
Munich, Deutschland FoxInsights GmbH Vollzeit**We are hiring!**: Durch Digitalisierung und Data Analytics revolutioniert das FoxInsights-Team schon heute in 11 europäischen Ländern das Verkaufs - und Bestellverfahren sowie die Lieferketten in den Bereichen Energie, Mobilität und Recycling. Auf Basis intelligenter Tankfernüberwachung entwickeln wir kundenorientierte Lösungen, die messbaren Erfolg...
-
Team Lead Operations
Vor 3 Tagen
Munich, Deutschland Insulet Corporation VollzeitInsulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating. - We...
-
Team Lead Operations
vor 4 Wochen
Munich, Deutschland GovRadar GmbH Vollzeit**Intro**: GovRadar ist ein aufstrebendes und innovatives Unternehmen, das die öffentliche Beschaffung revolutionieren möchte. Mit unserer Plattform ermöglichen wir Behörden, schnell und einfach Ausschreibungsunterlagen zu erstellen und Angebote einzuholen - automatisiert und vergaberechtskonform. Wir sind ein dynamisches und hochmotiviertes Team, das...
-
Team Lead Ms Operations
Vor 4 Tagen
Munich, Deutschland NTT Ltd. VollzeitNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...
-
Global Infrastructure
Vor 3 Tagen
Munich, Deutschland Corteva Vollzeit**Description**: The **Infrastructure & Operations Leader **is responsible for setting and realizing the vision for IT solutions within their portfolio of products, platforms, and services, and transforming the IT organization by delivering industry best practices supporting service management and IT operations service delivery with particular focus on...
-
Team Lead Technical Operations
vor 2 Wochen
Munich, Deutschland Peter Park System GmbH VollzeitDu stellst Dich gerne mit viel Energie und Mut immer wieder neuen Herausforderungen und gibst nicht nach, bis Du die richtige Lösung für Dein Problem gefunden hast? Unser Ziel ist es, die Parkbranche zu digitalisieren und damit den Weg für zukunftsweisende Mobilitätskonzepte zu bereiten. Gewöhnliche Parkplätze machen wir zu smarten Mobility Hubs der...
-
Team Lead ERP
vor 1 Monat
Munich, Deutschland Lilium VollzeitA career at Lilium is for those who want to do something extraordinary. We take pride in pushing the boundaries of engineering, technology and customer experience. As part of a team, you will tackle challenges and deliver something that has never been done before. By joining Lilium you will have the opportunity to work with a world-class entrepreneurial...
-
Team Lead Technical Operations
vor 2 Wochen
Munich, Deutschland Peter Park System GmbH Vollzeit**Einleitung**: Du stellst Dich gerne mit viel Energie und Mut immer wieder neuen Herausforderungen und gibst nicht nach, bis Du die richtige Lösung für Dein Problem gefunden hast? Unser Ziel ist es, die Parkbranche zu digitalisieren und damit den Weg für zukunftsweisende Mobilitätskonzepte zu bereiten. Gewöhnliche Parkplätze machen wir zu smarten...
-
Team Lead Technical Operations
Vor 5 Tagen
Munich, Deutschland Peter Park System GmbH VollzeitDu stellst Dich gerne mit viel Energie und Mut immer wieder neuen Herausforderungen und gibst nicht nach, bis Du die richtige Lösung für Dein Problem gefunden hast? Unser Ziel ist es, die Parkbranche zu digitalisieren und damit den Weg für zukunftsweisende Mobilitätskonzepte zu bereiten. Gewöhnliche Parkplätze machen wir zu smarten Mobility Hubs der...
-
Team Lead Technical Operations
Vor 6 Tagen
Munich, Deutschland Peter Park System GmbH Vollzeit**Einleitung**: Du stellst Dich gerne mit viel Energie und Mut immer wieder neuen Herausforderungen und gibst nicht nach, bis Du die richtige Lösung für Dein Problem gefunden hast? Unser Ziel ist es, die Parkbranche zu digitalisieren und damit den Weg für zukunftsweisende Mobilitätskonzepte zu bereiten. Gewöhnliche Parkplätze machen wir zu smarten...
-
Team Lead People Operations
vor 2 Wochen
Munich, Deutschland ClimatePartner GmbH Vollzeit**What you will do**: Join us in helping companies of all sizes and industries take their own climate action today. We are dedicated to working as a team towards our common goal: improving lives. Become part of our People & Culture team in Munich, where we figure out creative ways to maintain and develop our company’s unique spirit and sense of purpose....
-
Regional Team Lead
vor 1 Woche
Munich, Deutschland Cultural Care Au Pair VollzeitAre you enthusiastic about sales and making a meaningful difference in the world? If so, Cultural Care Au Pair has an exciting opportunity waiting for you! Join our team in our Munich office as a Team Lead and be a driving force behind the growth of the German market, as we strive to be the world's largest and most trusted au pair program. We are searching...
-
Lead Agent
vor 1 Monat
Munich, Deutschland United Airlines Vollzeit**Description**: We have a wide variety of career opportunities around the world — come find yours. **Airport Operations** The Airport Operations department keeps operations at our airports running smoothly through planning, organization and supervision. Please submit CV/Resume in English **Job Overview and Responsibilities** - Lead, direct and coach...
-
People Operations Leader Emea
vor 1 Monat
Munich, Deutschland WorkSmart Vollzeit**People Operations Leader EMEA (m/w/d)**: - Referenznummer 57021 Sie sind auf der Suche nach einer **verantwortungsvollen Tätigkeit** im **Personalbereich**? Sie sind ein **Teamplayer**, der viel Wert auf eine gute Zusammenarbeit legt? Zudem können Sie sinnvoll **Prioritäten setzen** und sich schnell auf neue Situationen einstellen? **Dann freuen wir...
-
Team Lead ERP
vor 2 Wochen
Munich, Deutschland Lilium VollzeitA career at Lilium is for those who want to do something extraordinary . We t ake pride in pushing the boundaries of engineering, technology and customer experience . A s part of a team, you will tackle challenges and deliver something that has never been done before. By joining Lilium you will have the...
-
Lead Spacecraft Operations Engineer
Vor 3 Tagen
Munich, Deutschland Rivada Space Networks GmbH VollzeitWho we areWelcome to one of Europe’s most exciting New Space companies, creating the world's first fully connected mesh network in the sky. We are an international and diverse team of experts and engineers who have spent their careers expanding the boundaries and potential of space, now united in pursuit of a single vision.Now we are looking for the best...
-
Operations Strategy Lead
Vor 4 Tagen
Munich, Deutschland Volta Trucks VollzeitVolta Trucks, a hypergrowth European Electric Truck Manufacturer, is looking for an **Operations Strategy Lead - Cost Optimisation **to join our **Operations Business Office.** This is a hybrid role split between the manufacturing facility in Steyr, Austria, UK and remote working. This is a unique opportunity to join an expanding Operations Business Office...
-
Team Lead Operations Planning
Vor 5 Tagen
Munich, Deutschland FINN VollzeitFINNs Autoabo ist die flexible Alternative zum konventionellen Autobesitz, bei der obendrein alle anfallenden CO2 Emissionen kompensiert werden. So macht Mobilität Spaß und wird nachhaltig. Auf unserer Mission, die beliebteste Auto-e-Commerce Plattform in Europa und den USA zu werden, kooperieren wir als Startup direkt mit den Herstellern und global...
-
Operations Lead South Germany
vor 1 Monat
Munich, Deutschland LANCH GmbH VollzeitAt LANCH, we empower small gastronomy owners by giving them the tools needed to make food delivery fun again - together with the megastars of our generation. LANCH is founded by serial entrepreneurs (exits to Netflix, DeliveryHero, Bird) and backed by HV Capital, Felix Capital, Mario Götze, André Schürrle, Luciano, Knossi and the founders of FlixBus,...
-
Lead Agent
Vor 4 Tagen
Munich, Deutschland United Airlines Vollzeit**Description**: There’s never been a more exciting time to join United Airlines. We’re on a path toward becoming the best airline in aviation history. Our shared purpose - Connecting People, Uniting the World - is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations...
