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Lead Agent

vor 5 Monaten

Munich, Deutschland United Airlines Vollzeit

**Description**:
We have a wide variety of career opportunities around the world — come find yours.

**Airport Operations**

The Airport Operations department keeps operations at our airports running smoothly through planning, organization and supervision.

Please submit CV/Resume in English

**Job Overview and Responsibilities**
- Lead, direct and coach UA personnel (CSRs)
- Working in Airport Lobby, Gate and Baggage Service office
- Entails working with the ground handler to supervise ramp for all united flights and ensuring vendor compliance with all security requirements and regulations
- Meeting, boarding flights and assisting customers wherever required
- Other duties including back office administration, full operational supervision to ensure the smooth and professional service to our customers, both internal and external
- Full operation supervision of vendors and ensuring compliance with all security and safety requirements and regulations

**This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.**

**Qualifications**:
**Required**
- High School Diploma or equivalent school leaving certificate
- Minimum of 2-3 years previous work experience in airport operations
- Proven track record of reliability
- Professional image and appearance
- Strong communication skills
- Conflict resolution and decision making, with the ability to lead
- Must be fluent in English and German (written and spoken)
- Flexible approach to work standards and duties
- Public contact / customer service experience
- Must be able to live and work in Germany/EU without visa sponsorship or support
- Successful completion of interview required to meet job qualification
- Reliable, punctual attendance is an essential function of the position
- Must be able to work any shift/any day including holidays, weekends and/or nights in a 24 hour operation
- Attendance is required at work location

**Preferred**
- Bachelor's Degree
- International GSC qualified
- Working knowledge of the region
- Fluency in other European languages (written and spoken)

Equal Opportunity Employer — Minorities/Women/Veterans/Disabled/LGBT