Technical Support Specialist

Vor 6 Tagen

Weiterstadt, Deutschland SprintRay Vollzeit

SprintRay is a forward-thinking, nimble company on a journey to provide digital dentistry solutions to our customers. Since 2014 we have produced products that are advanced, user-friendly, and offer a premium experience. Our organization is customer-centric, high-performing, and globally diverse. Challenging assumptions by identifying and solving problems is our way of life. We leverage conventional and unconventional wisdom with an entrepreneurial spirit that leaves no stone unturned as we develop the highest quality products, services, and relationships. For us to stamp our name on a product, it must be carefully considered, targeted, and meticulously designed to solve our customers' most pressing problems and pave the way for the future. We work to continuously redefine the rules for our industry through our passion for technology, innovation, and our community. We have bold ambition and work to stay connected to what is happening on the front lines of our business so that the needs of our customers are always being met.

For the development and expansion of our European office in Weiterstadt (near Darmstadt), we are looking for you immediately as a

**Technical Support Specialist (M/F/d)**

**Responsibility**
- Take ownership of tickets assigned, providing efficient technical troubleshooting and customer support
- Effectively communicate with the technical lead on any new issues that come up
- Work in a call centre queue during scheduled times throughout each day, ready to own and triage customer issues
- Collect all relevant information from customers, according to the company's standard operating procedures and record them using Zendesk
- Properly escalate tickets using our standard operating procedure
- De-escalate situations and provide a proper path to resolution for technical issues
- Effectively communicate with technical team lead and manager regarding aging and escalated tickets
- Engage in daily/weekly/monthly/quarterly training and assessments, to keep up to date on new and existing products and workflows
- Develop dental and technical knowledge by collaborating with product teams, technical lead, and technical trainer
- Take ownership of any individual projects assigned by technical lead or CS manager

**Qualifications and Requirements**:

- 4-year engineering degree preferred (Mechanical, Industrial, or related)
- 2+ years of technical troubleshooting experience mandatory
- In-depth technical knowledge of dentistry or 3D printing a plus
- Familiarity with Zendesk and ERP software
- Hands-on experience with 3D printers
- Fluent in Italian and German (or English) / Spanish and German (or English)
- Call centre experience
- Communication and computer skills
- Attention to detail
- Time management skills

**What we offer you**:

- A varied and challenging role in which you can help shape and implement your own ideas
- Working in a dedicated team with open communication in a motivating work environment in a growing technology company
- Our modern and open offices in Weiterstadt (near Darmstadt) are located in an attractive business park together with a gym, restaurant, daycare center and close to the Loop 5 shopping center and other specialty markets
- Independent work with flat hierarchies and short decision-making paths and thus a wide range of development opportunities
- Flexible working hours
- Adequate performance-related remuneration
- Opportunities for further training and qualification
- Free snacks and drinks
- Extensive training and colleagues who are available to answer questions

The SprintRay team is growing rapidly. Working in an internationally positioned, successful startup, you will be involved in a variety of challenging, interesting projects with development potential.

If you are a tireless problem solver who wants to shape the future of dental 3D printing, join SprintRay

Together we can revolutionize dentistry and support future generations of doctors, dental technicians and medical device manufacturers around the world.

**NOTICE TO ALL RECRUITMENT AGENCIES**:
**HINWEIS AN ALLE PERSONALVERMITTLER**:
Ohne eine schriftliche Vereinbarung, die von einem leitenden Angestellten von SprintRay unterzeichnet wurde: a) akzeptiert SprintRay keine Lebensläufe von Personalvermittlungsagenturen, Headhuntern oder anderen Parteien, die eine Zahlung für den Fall erwarten, dass SprintRay mit einem Kandidaten aus einem solchen eingereichten Lebenslauf spricht oder ihn einstellt; b) ist SprintRay nicht verantwortlich für Gebühren im Zusammenhang mit unaufgeforderten Lebensläufen oder den damit verbundenen Servicebedingungen und c) werden unaufgefordert erhaltene Lebensläufe als Eigentum von SprintRay betrachtet und entsprechend bearbeitet.

**About SprintRay**:
SprintRay is a highly collaborative environment where innovative people have the freedom to satisfy their curiosity by finding creative solutions to hard problems. If you are a relentless problem solver who wants to shape the fu

  • Technical Support Specialist

    vor 3 Wochen

    Weiterstadt, Deutschland SprintRay Vollzeit

    SprintRay è un'azienda flessibile e all'avanguardia, impegnata a fornire soluzioni di odontoiatria digitale ai propri clienti. Dal 2014 produciamo prodotti avanzati, facili da usare e che offrono un'esperienza di alto livello. La nostra organizzazione è incentrata sul cliente, altamente performante e diversificata a livello globale. Mettersi in...

  • Supply Chain Specialist

    vor 1 Woche

    Weiterstadt, Deutschland MSX International Vollzeit

    Supply Chain Specialist (m/w/d) Weiterstadt Wir sind auf der Suche nach einem motivierten Supply Chain Specialist (m/w/d) im Bereich Fahrzeugtechnik für einen renommierten Automobilhersteller für den Standort Weiterstadt. Deine Aufgaben Modifikation von Fahrzeugen und Preisprüfung im Bestellsystem Analysen und Auswertungen, insbesondere zu...

  • Technical Writer

    vor 4 Wochen

    Weiterstadt, Deutschland Wingcopter Vollzeit

    Do you want to shape the future of aviation? Do you share our vision of saving and improving lives through technology with a purpose? Then join our ambitious team of young talents and experienced professionals! We at Wingcopter design innovative, high-performance drones that are operated all over the world in commercial and humanitarian operations. Our...

  • Supply Chain Specialist

    vor 2 Wochen

    Weiterstadt, Deutschland MSX INTERNATIONAL Vollzeit

    Supply Chain Specialist (m/w/d) Weiterstadt   Wir sind auf der Suche nach einem motivierten Supply Chain Specialist (m/w/d) im Bereich Fahrzeugtechnik für einen renommierten Automobilhersteller für den Standort Weiterstadt.   Deine Aufgaben   Modifikation von Fahrzeugen und Preisprüfung im Bestellsystem Analysen und...

  • Supply Chain Specialist

    vor 1 Woche

    Weiterstadt, Deutschland MSX INTERNATIONAL Vollzeit

    Supply Chain Specialist (m/w/d)Weiterstadt Wir sind auf der Suche nach einem motivierten Supply Chain Specialist (m/w/d) im Bereich Fahrzeugtechnik für einen renommierten Automobilhersteller für den Standort Weiterstadt. Deine Aufgaben Modifikation von Fahrzeugen und Preisprüfung im BestellsystemAnalysen und Auswertungen, insbesondere zu...

  • Marketing Specialist

    vor 3 Wochen

    Weiterstadt, Hessen, Deutschland AMETEK, Inc. Vollzeit

    As the Field Marketing Specialist in Germany you will be responsible for a competitive marketing strategy and translate into day-to-day marketing tactics for excecution.You will bring a strong passion for digital marketing to AMETEK Germany and be continually looking for new opportunities and relevant channels to raise awareness of AMETEK and the Business...

  • Inside Sales Specialist

    vor 1 Monat

    Weiterstadt, Deutschland Ametek Vollzeit

    **Job Title**:Inside Sales Specialist (M/F/d)**: - Location: Weiterstadt, HE, DE, 64331- Business Unit: Power Protection & Quality Solutions- Posting Date: May 9, 2024- Job Description: **Job Summary** **Qualifications**: **Essential Skills** - Be proactive and demonstrate a flexible ‘can do’ approach to your work, for to getting things done and have...

  • Inside Sales Specialist

    vor 3 Wochen

    Weiterstadt, Hessen, Deutschland AMETEK Vollzeit

    Job Summary The Inside Sales Specialist (m/f/d) will be required to deal with customers questions, queries, enquiries by telephone and email and ensure customers receive prompt and efficient response to their sales orders. Prepare quotations for customers, and providing these on time, and accurately, and ensuring all quotations are followed up with the...

  • Marketing Specialist

    vor 1 Monat

    Weiterstadt, Deutschland AMETEK, Inc. Vollzeit

    As the Field Marketing Specialist in Germany you will be responsible for a competitive marketing strategy and translate into day-to-day marketing tactics for excecution. You will bring a strong passion for digital marketing to AMETEK Germany and be continually looking for new opportunities and relevant channels to raise awareness of AMETEK and the Business...

  • Inside Sales Specialist

    vor 4 Wochen

    Weiterstadt, Deutschland AMETEK Vollzeit

    Job Summary The Inside Sales Specialist (m/f/d) will be required to deal with customers questions, queries, enquiries by telephone and email and ensure customers receive prompt and efficient response to their sales orders. Prepare quotations for customers, and providing these on time, and accurately, and ensuring all quotations are followed up with...

  • HR Organisational Development Specialist

    vor 3 Wochen

    Weiterstadt, Deutschland Wingcopter Vollzeit

    Do you want to shape the future of aviation? Do you share our vision of saving and improving lives through technology with a purpose? Then join our ambitious team of young talents and experienced professionals! We at Wingcopter design innovative, high-performance drones that are operated all over the world in commercial and humanitarian operations. Our...

  • Field Service Engineer

    vor 3 Wochen

    Weiterstadt, Hessen, Deutschland AMETEK Vollzeit

    Field Service Engineer (m/f/d) for Vibration Cancellation Systems (Home Office) Area of Operation: International, Focus Europe TMC (Technical Manufacturing Corporation) is a worldwide leader in active floor vibration cancellation and magnetic field cancellation technology. Our product lines enable cutting edge research at major research centers...

  • Field Service Engineer

    vor 1 Monat

    Weiterstadt, Deutschland AMETEK Vollzeit

    Field Service Engineer (m/f/d) for Vibration Cancellation Systems (Home Office) Area of Operation: International, Focus Europe TMC (Technical Manufacturing Corporation) is a worldwide leader in active floor vibration cancellation and magnetic field cancellation technology. Our product lines enable cutting edge research at major research centers...

  • Inside Sales Specialist

    vor 1 Monat

    Weiterstadt, Deutschland AMETEK, Inc. Vollzeit

    **Job Summary** **Qualifications**: **Essential Skills** - Be proactive and demonstrate a flexible ‘can do’ approach to your work, for to getting things done and have ability to support your colleagues. You must enjoy being part and working as a team. - Be able to prioritise your own workload in a commercially effective manner. - Must be able to work...

  • System Specialist MECM

    vor 1 Woche

    Weiterstadt, Deutschland bedag Vollzeit

    757ShareWas du hier tust, macht Sinn. Wir entwickeln keine «Fancy Apps», sondern clevere ICT, die den Menschen nützt. Du passt perfekt zu uns, wenn du Kontinuität als Ansporn nimmst, um zu Höchstform aufzulaufen und dich weder in einem Grosskonzern noch in einem Start-up siehst.Dein neuer JobBetrieb, Lifecycle und Weiterentwicklung unserer Workplace...

  • Senior System Specialist

    vor 4 Wochen

    Weiterstadt, Deutschland Bedag Vollzeit

    800ShareWas du hier tust, macht Sinn. Wir entwickeln keine «Fancy Apps», sondern clevere ICT, die den Menschen nützt. Du passt perfekt zu uns, wenn du Kontinuität als Ansporn nimmst, um zu Höchstform aufzulaufen und dich weder in einem Grosskonzern noch in einem Start-up siehst.Dein neuer Job Planen, Bereitstellen und Steuern von Entwicklungs-, Test-...

  • System Specialist MECM

    vor 1 Monat

    Weiterstadt, Deutschland Bedag Vollzeit

    757ShareWas du hier tust, macht Sinn. Wir entwickeln keine «Fancy Apps», sondern clevere ICT, die den Menschen nützt. Du passt perfekt zu uns, wenn du Kontinuität als Ansporn nimmst, um zu Höchstform aufzulaufen und dich weder in einem Grosskonzern noch in einem Start-up siehst.Dein neuer JobBetrieb, Lifecycle und Weiterentwicklung unserer Workplace...

  • Certification Engineer

    vor 1 Monat

    Weiterstadt, Deutschland Wingcopter GmbH Vollzeit

    Your missionAs the wingman for the Certification Team, you provide comprehensive support throughout our product certification journey for various markets across the globe. You play a pivotal role in establishing and nurturing authority relationships worldwide. Leveraging your technical expertise, you immerse yourself in product development, ensuring adept...

  • Uav Maintenance Technician

    vor 2 Wochen

    Weiterstadt, Deutschland Wingcopter GmbH Vollzeit

    **Your mission**: - Conducting maintenance and servicing work after qualification. - Analysis and elimination of malfunctions and damages. - Assignments for technical support of UAS at home and abroad. - Inspection and documentation of maintenance and repair work performed. - Inspection and release of the aircraft after maintenance work. - Execution of test...

  • Sales and Service Administration

    vor 4 Wochen

    Weiterstadt, Deutschland AMETEK, Inc. Vollzeit

    For our AMETEK Gatan team based in Unterschleißheim, near Munich we are looking for a dynamic and communicative Sales and Service Administration Specialist (M/F/d) with relevant experience in a similar role, possibly in manufacturing environments. Your focus will be on all administrative activities and processes related to order management, supply chain...