Service Sales Specialist

vor 5 Monaten

Karlsruhe, Deutschland Bruker Vollzeit

Überblick:
As one of the world’s leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, accelerate time-to-market and support industries in successfully enhancing quality of life. We’ve been driving innovation in analytical instrumentation for 60 years now. Today, worldwide more than 8,500 employees are working on this permanent challenge, at over 90 locations on all continents.

The position is located at Karlsruhe, Germany but can also be home based within Europe with the necessity to travel from time to time.

Aufgaben/Verantwortlichkeiten:
Inside sales
- Create business development plan. Provide and achieve targets to grow the Service Business unit to maximize volume and profitability.
- Promote and sell the LabScape Service Agreements, upgrades and other aftermarket products to all existing and new customers in EMEA (Europe, Middle East, Africa).
- Be responsible for the maintenance and growth of the Service Contract business for all product groups in BNS in the assigned sales territory
- Develop existing and build new customer relationships ensuring Bruker is seen as a long-term business partner
- Aid instrument sales by maintaining and developing effective, working customer relationships via valued service products.
- Develop proposal for sales campaigns for specific service products and markets/customers and align campaigns with the Service, Marcom, and Product Management leadership before execution
- Monitor changes or developments within the industry and report to management
- Documentation of activities in our CRM program

Service administration
- Provide administrative support to customers and field service team, such as responding to pricing inquiries, creating quotations, processing purchase orders, invoicing, maintaining customer data base, issuing RMA.
- Support the receiving and shipping of packages, by preparing the required documents and explaining the requirements to customers and internal team
- Phone support for customer
- Interact with Finance team to ensure that billing and collections proceed in a timely manner.

Other duties as assigned that are broadly in line with the above and key objectives.

Qualifikationen:

- Tenacity and self-motivation inspired by success, enthusiasm, drive, and initiative directed towards achieving positive outcomes
- An outgoing and likeable personality with a high degree of personal integrity
- Ability to collaborate with people at all levels
- Previous inside sales experience
- Order processing experience is preferred
- Experience with SAP or other CRM system
- Computer literacy for document, presentation preparation and report writing
- Excellent communication (both written and oral) in either German or French, as well as in English

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