Gtm Banks Customer Service Officer

Vor 6 Tagen

Frankfurt am Main, Deutschland Wells Fargo Vollzeit

**About this role**:
Wells Fargo is seeking a Business Relationship Support Specialist/Customer Care Consultant to join our GTM banks service team.

**In this role, you will**:

- Ensure all clients receive a high standard of customer service, monitoring agreed SLA's
- Effectively partner with other Wells Fargo departments to ensure client issues are addressed and escalated using our case management system in a timely manner
- Handle all Payment related escalations from either Clients or internal partners. This could include Cancellations, Early release, Priority or Rejected payments, BCNR, charges and any other format related issues.
- Work with both RM's and GPS in relation to new Clients. Ensure all account opening/closing is handled correctly partnering with GPS Client Experience.
- Monitor daily overdraft reports and rejected transactional payment activity, communicate those to clients and internal partners, monitoring that funds are received and payments executed timely.
- Closely engage and cooperate with other offices on Customer Care matters, including sharing issues and/or solutions to commonly raised client inquiries, thus benefiting of the experience from others as well as sharing learnings and best practices with other team members. As well as assisting to cover other offices or workloads when required.
- Understand and anticipate client needs, proactively identify solutions to inquiries and escalate issues to Senior Management as appropriate.
- Analyze and identify trends in tracking efforts such as Fraud, Operational Risk and Client
- Experience items for the region, identification of key areas of enhancement or improvement, with suggested opportunities or potential solutions towards continually striving to provide the best possible customer experience.
- Ensure all fraud related queries are tracked and reported as per procedures. UAR's must be raised following guidelines outlined in the procedure.
- Proactively obtain and monitor client inquiries and transactional activity, communicate and discuss findings to the relationship and/or appropriate teams.
- Assist Clients with any Cheque related inquiries, which may include FCS, Cash Letter, Check collections, DTD, High value dollar cheque limits and unpaid items.
- Assist in implementation and account maintenance (workflows), ensuring review of the updates and billing, retrieving account information, assisting the relationship team in gathering and preparing analysis to support their activities (that fall in scope of customer care activities such as payment volume fluctuations, etc.).
- Demonstrate a knowledgeable understanding of other Wells Fargo products, services and organizational structure; specifically possessing an understanding of the underlying customer service needs capabilities and functionalities of the core products covered by the Customer Care team.
- Actively participate in client service reviews, including working with the Regional Customer, Care Manager, Relationship Managers and Global Payment Services, Customer experience team on planning, pre meeting materials and follow up items, meeting with clients (both phone and in person, as appropriate)

**Required Qualifications**:

- Experience in Customer service, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Fluent French language skills is preferred
- Excellent verbal, written and interpersonal communication skills, with attention to detail
- Flexibility to work CET time zone and may be required to work on UK Bank holidays
- Demonstrated ability and dedication to provide high quality Customer Service
- Demonstrated ability working in a multicultural team environment and liaise with multiple offices across the regions.
- Fast learner, ability to listen and effectively obtain information, self-motivated with the ability to work independently and within a team environment
- Extensive banking experience/working in the financial industry
- Significant customer facing experience
- Highly organized, with strong time management skills

**Desired Qualifications**:

- In-depth understanding of Payment & Trade products, extensive SWIFT and payment clearing knowledge, with USD clearing experience
- Detailed working knowledge of IT systems / IT-tools including Workflow, Hogan, Mainframe, Intellitracs/PEGA, SWIFT messaging, and other tools related to customer service
- Ability to handle multiple priorities and perform well under pressure
- Multilingual (European Languages preferred)

**Posting End Date**:
17 Dec 2024
**Job posting may come down early due to volume of applicants.**

**We Value Diversity**

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs

  • Azure Infrastructure SAP GTM Lead

    vor 2 Monaten

    Frankfurt am Main, Hessen, Deutschland Microsoft Vollzeit

    OverviewThe Sales Enablement & Operations (SE&O) team plays a pivotal role in translating Microsoft's Commercial Strategy into a local execution plan, driving operational excellence to achieve maximum results. Our team drives cross-Azure insight and execution excellence in our Area (Germany), bringing strategy and priorities to life by accelerating the pace...

  • Office Administrator

    vor 6 Monaten

    Frankfurt am Main, Deutschland Saannie Medical Services Ltd Vollzeit

    This entry-level position is part-time and remote. Previous experience is not required. We are looking for several new Office Administrators. We are seeking a highly energetic and motivated individual to join our team as an Office Administrator (Customer Service)! An Office Administrator, or Administrative Assistant, is responsible for performing a range of...

  • Office Administrator

    vor 6 Monaten

    Frankfurt am Main, Deutschland Saannie Medical Services Ltd Vollzeit

    This entry-level position is part-time and remote. Previous experience is not required. We are looking for several new Office Administrators. We are seeking a highly energetic and motivated individual to join our team as an Office Administrator (Customer Service)! An Office Administrator, or Administrative Assistant, is responsible for performing a range of...

  • Customer Service Representative

    vor 6 Monaten

    Frankfurt am Main, Deutschland Elegant Bathrooms Vollzeit

    The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers. The CSR provides general administrative support while multi-tasking in hectic and stressful situations. In addition, the CSR will be the face of the Company through face-to-face and vocal interactions with all levels of customers which range...

  • Officer Customer Service Germany

    vor 6 Monaten

    Frankfurt am Main, Deutschland Cargolux Vollzeit

    TASK RESPONSIBILITIES: - Follow Up customer requests after offer is made through our reservation system - Be responsible for all monthly allotment bookings - Ensure booking updates are entered correctly in our system - coordinate shipments with our compliance department - Independently prepare reservations for small cargo - Inform our customers about flight...

  • Customer Service Specialist

    vor 4 Wochen

    Frankfurt am Main, Hessen, Deutschland Corporation Service Company Vollzeit

    Über Ihre RolleAls Customer Service Specialist bei Corporation Service Company sind Sie der Hauptansprechpartner für unsere Kunden aus aller Welt. In enger Zusammenarbeit mit unseren Kunden verantworten Sie das Portfolio von Domainnamen, pflegen und stärken Sie die Beziehungen zu unseren Kunden und sorgen dafür, dass unsere Kunden zufrieden sind.Ihre...

  • Customer Service Specialist

    vor 6 Monaten

    Frankfurt Am Main, Deutschland Zoll Medical Corporation Vollzeit

    ZOLL Medical ist ein wachsendes, innovationsgesteuertes Unternehmen, das führend in der Bereitstellung von Medizinprodukten zur Rettung von Menschenleben und Softwarelösungen zur Verbesserung der Effizienz ist. Mit Kunden in mehr als 140 Ländern erweitern wir ständig unsere Reichweite und unser Produktangebot. Krankenhäuser, Rettungsdienste und andere...

  • Customer Services Executive

    vor 6 Monaten

    Frankfurt am Main, Deutschland Global Switch Vollzeit

    **About the role** Are you passionate about customer service and building strong relationships? If so, you might be the perfect fit for our Customer Services Executive role at Global Switch. You will be responsible for delivering excellent customer service, resolving any issues that arise, and further enhancing customer relationships. You will be part of a...

  • Customer Service Representative

    vor 6 Monaten

    Frankfurt am Main, Deutschland CPC Vollzeit

    **Job Summary**: We are looking for a Customer Service Rep to join our Customer Service team, based in Mörfelden-Walldorf, Germany. Reporting to the Customer Fulfillment Supervisor, the Customer Service Rep will enter customer sales orders accurately and timely, provide date management, update quotes, and assist the Customer Service Specialists at...

  • Sachbearbeiter Kundenservice

    vor 6 Monaten

    Frankfurt Am Main, Deutschland Zoll Medical Corporation Vollzeit

    **Sachbearbeiter Kundenservice / Customer Service Specialist**: **Location: Cologne, Germany**: **Resuscitation**: ZOLL Medical ist ein wachsendes, innovationsgesteuertes Unternehmen, das führend in der Bereitstellung von Medizinprodukten zur Rettung von Menschenleben und Softwarelösungen zur Verbesserung der Effizienz ist. Mit Kunden in mehr als 140...

  • Mitarbeiter in Bank Service

    vor 2 Monaten

    Frankfurt am Main, Deutschland WorkSmart Vollzeit

    **Mitarbeiter*in Bank Service (m/w/d)**: - Referenznummer 63510 Sie haben **Berufserfahrung in Banken oder Sparkassen im Organisationsbereich oder einer ähnlichen Position** und suchen jetzt nach einer** neuen Herausforderung**? Zudem verfügen sie über eine **organisierte **und **strukturierte Arbeitsweise**? **Bewerben sie sich JETZT!** Unser...

  • Mitarbeiter in Bank Service

    vor 3 Monaten

    Frankfurt am Main, Deutschland WorkSmart Vollzeit

    **Mitarbeiter*in Bank Service (m/w/d)**: - Referenznummer 63068 Sie haben **Berufserfahrung in Banken oder Sparkassen im Organisationsbereich oder einer ähnlichen Position** und suchen jetzt nach einer** neuen Herausforderung**? Zudem verfügen sie über eine **organisierte **und **strukturierte Arbeitsweise**? **Bewerben sie sich JETZT!** Unser...

  • Customer Service Specialist

    vor 6 Monaten

    Frankfurt am Main, Deutschland Misumi Vollzeit

    **Deine Rolle und Verantwortungen**: Wir suchen einen Customer Service Specialist mit kaufmännischem Hintergrund. In dieser operativen Customer Service Spezialisten Rolle bist du dafür verantwortlich, mit unseren Kunden zusammenzuarbeiten und Ihnen Lösungen anzubieten. Werde Teil unseres multinationalen Teams mit rund 300 Mitarbeitern aus mehr als 33...

  • Customer Service Agent

    vor 6 Monaten

    Frankfurt Am Main, Deutschland Euro London Appointments Vollzeit

    Join the Customer Support Specialists Are you passionate about providing exceptional customer service? Are you a natural problem-solver with excellent communication skills? If so, we want you! **About Us**: We are a dynamic and customer-focused company dedicated to delivering top-notch services to our clients. Our commitment to excellence has made our...

  • Customer Service Agent

    vor 3 Monaten

    Frankfurt am Main, Deutschland Cpl IE Vollzeit

    I am looking to speak to customer service professionals looking for a new job opportunity with a multinational medical device company. **Role: Customer Service Representative - German Speaking** In this role, you will provide an excellent customer service and work closely with medical professionals and sales representatives handling all customer...

  • Customer Service Representative

    vor 4 Wochen

    Frankfurt am Main, Hessen, Deutschland American Airlines Vollzeit

    Job OverviewWe are seeking a highly skilled and motivated individual to join our team as a Customer Service Representative. This role is an excellent opportunity to provide exceptional customer service, work in a dynamic environment, and develop your skills and expertise.

  • Mitarbeiter Vertriebsinnendienst

    vor 6 Monaten

    Frankfurt Am Main, Deutschland Fyte Vollzeit

    Für unseren Kunden, ein global agierendes Unternehmen aus dem Industriesektor mit Standort in Mörfelden-Walldorf, suchen wir einen Mitarbeiter Vertriebsinnendienst / Customer Service (m/w/d) Teilzeit 20 Stunden **Aufgaben**: Erstellung und Anpassung von Angeboten an Kunden in Abstimmung mit den Fachbereichen Sorgfältige Aktualisierung von Preislisten &...

  • Kaufmännischer Mitarbeiter Im Customer Service

    vor 6 Monaten

    Frankfurt am Main, Deutschland Amicus GmbH Vollzeit

    **Du hast eine abgeschlossene kaufmännische Berufsausbildung und konntest bereits erste Erfahrung im Büromanagement oder im Customer Service sammeln? Dann bewirb dich jetzt als Kaufmännischer Mitarbeiter (m/w/d) im Customer Service und unterstütze ab sofort einen unserer Kunden in Vollzeit!** **Unser Angebot für deinen neuen Job in Vollzeit** - **Ein...

  • Leitender Information Security Officer

    vor 6 Monaten

    Frankfurt am Main, Deutschland c.cure GmbH Vollzeit

    im wichtigsten deutschen Wertpapierhandelszentrum Frankfurt am Main, sitzt, als führende Wertpapierhandelsbank und Market Maker, natürlich auch unser Kunde. Neben dem traditionellen Wertpapierhandel und Kursgeschäft ist die Bank aktiv an einem Fintech beteiligt, dass sich mit dem regulierten Handel von Kryptowährungen und anderen digitalen Assets im B2B...

  • Customer Service Specialist

    vor 2 Monaten

    Frankfurt am Main, Deutschland Technogym Vollzeit

    Customer Service Specialist **Location**:Frankfurt am Main, HE, DE**Function/Branch**:Operations**Type of contract**:Permanent EmployeeOur Company Wir sind weltweit führender Premiumhersteller von Sport - und Gesundheitsgeräten und auf der Suche nach motivierten und engagierten **Customer Service Spezialisten (m/w/d)** im Raum Frankfurt. Gesucht werden...