Customer Service Representative for Fast-growing
Vor 3 Tagen
At Lyko, we want to conquer the world. At least the part of the world that loves beauty. With over 55,000 products from more than 1,000 brands online, we offer the market’s widest selection of hair care and beauty products. Our Customer Service team is there for customers, offering them a FABULOUS treatment and guiding them on the right path in the Lyko jungle.
We, who work at customer service, are fierce communicators and used to meeting many different people. If you, too, are SUPER SKILLED at communication and social relations - feel free to read on
Are you at the beginning of your career and proficient in both German AND English? Do you wish to deliver amazing customer support within hair and beauty, as well as have a role with a lot of responsibility? Awesome
We at Lyko are in an exciting stage of development, as we launched our Website in Germany and Austria about two years ago and we are looking now for someone to join our amazing team and help us continue our growth Are you ready to take the next step in your career? If so, keep on reading
**About the position**
Lyko is a Swedish company with one leg in retail, our physical stores and salons, and one leg in the online market, where we are Sweden's largest web shop in the hair care and beauty category. Lyko sells for over 2 billion SEK every year and has over 900 employees. We also expanded into the Finnish, Norwegian, Danish, Polish & Dutch market a while ago.
As a customer service representative, you will get the opportunity to have a key position in the continued growth as Lyko expands in Germany. Through chat and mail you will help customers with questions about delivery, returns or other technical problems.
In addition to this, you are also the customer's personal adviser and beauty expert No matter what, you are constantly striving to provide top-notch service and there are few things that make you happier than when you exceed a customer's expectations. It is important for us to have the communication with our customer in the local language, therefore an excellent German language level is necessary.
You will work in a small, committed team of 4 people (team manager, translator and two customer service representatives) which means a lot of responsibility, but also the opportunity to influence the development as the office grows. Your main responsibility will be customer service but as we are a small team, we would like someone who is also open to help out with different task whenever it is needed, for example when it comes to translations (from English into German).
Our office is located in Berlin (near Potsdamer Platz) and we work from the office 3 days in the week. This is mandatory for us, as it is important for us to keep a great and close relationship in the team.
At Lyko, we really value our employees, and we firmly believe that the right people in the right place are crucial to our successful business. A warm inclusive environment combined with a high level of ambition is a matter of course for everyone who works for us. We have a lot of fun at work, and we all work together towards the same goal, which is evident in our corporate culture. Fun, fabulous, focused & friendly are our values and we hope you want to share them with us
**You are**
- A person who lives and breathes service and is great at multi-tasking
- Confident in a role that involves a lot of responsibility and influence
- Proactive and enjoy working in a tight team where everyone helps each other
- Great at building relationships and see communication as one of your main strengths
- Ready to work in an exciting environment characterized by growth and quick decisions
- Focusing on customer service but it is also very important to be interested in other parts of the role, as we are a small team, and we all help each other.
- At the beginning of your career and curious to take the next step with us at Lyko
**You**
- Have excellent English AND German language skills in both speech and writing
- Learn new IT systems quite easily
- Are interested in the hair and beauty industry
- Preferably have some experience in customer service, or in the hair and beauty industry
Ability to commute/relocate:
- Berlin: Reliably commute or planning to relocate before starting work (required)
Work Location: One location
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