Senior Renewals Account Representative

Vor 7 Tagen

Grasbrunn, Deutschland opentext Vollzeit

**OPENTEXT - THE INFORMATION COMPANY**

As the world's leading provider of software-based solutions for enterprise information management (EIM), OpenText offers a comprehensive portfolio of products, services, and cloud services for the intelligent and networked enterprise. We help our more than 120,000 customers worldwide digitize data and processes and use analytics and artificial intelligence to gain deeper insight into business processes to make the right business decisions.

**Support Renewals Representative (M/F/d)**

As a member of Support Renewals organization, the Senior Support Renewals Rep will have an overall responsibility for generating renewal revenue in a defined territory. The Senior Support Renewals Rep will work on assignments that are complex in nature where considerable judgment is required in resolving problems and making recommendations.

Job Responsibilities
- Generating revenue
- Reconciliation of installed base licenses
- Management of strategic commercial Enterprise License and Volume Discount Contracts
- Meet or exceeding your sales quota within assigned territory
- Quoting customers 90 days prior to contract expiration so that all customer accounts are resolved (canceled or PO collected) prior to the expiration date
- Booking orders
- Working directly with Field Sales Reps, Partners, & other internal organizations
- Customer link between technical support and sales
- Ensuring customer support issues are escalated to the appropriate department.
- Qualify customer for potential up-sell opportunities of support services portfolio
- Explaining to customers the product and support benefits of continuing their maintenance contract
- Ensure proper customer data is collected and input into the database

**Qualifications** (in addition to those of a Support Renewals Representative)
- Previous inside sales experience or related field/channel sales experience
- Proven track record of exceeding quota assignments in a similar enterprise software sales environment
- Must have sold enterprise-level software solutions, with an excellent understanding of relating the technology’s value to a customer’s business needs
- Must be able to speak German

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.

Roles requiring a significant amount of trust may require criminal history verification. Please ask your Talent Acquisition Advisor for more information if you have any questions.

OpenText does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract and a signed search assignment between Open Text and the recruitment agency or party requesting payment of a fee.

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