Professional Services Operations Lead

vor 3 Wochen

Munich, Deutschland Valsoft and Aspire Operating Group Vollzeit

**Professional Services Operations Lead - On-Site - Munich**

**We are hiring for an experienced Professional Services Operations Lead to join our dynamic team in Munich at Aspire Software**

**Here is a little window into our company**: Aspire Software, the operational arm of Valsoft Corp, operates and manages Valsoft's global portfolio of wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time-sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.

Our motto is “**Be Humble, Stay Hungry”**

**What your day will look like**:
**Strategic Operations Leadership**
- Provide strategic leadership in planning, executing, and optimizing day-to-day operations to align with organizational goals and objectives.
- Collaborate with department heads to ensure cross-functional alignment and effective communication to support overall business success.

**Process Optimisation**
- Oversee and optimise internal workflows and processes to enhance efficiency, reduce operational costs, and improve overall organizational effectiveness.
- Identify areas for improvement and implement streamlined processes to drive operational excellence.
- Driving Change Management within the team.

**Billing/Invoicing Responsibility**
- Oversee the billing and invoicing process, ensuring accuracy and adherence to established procedures.
- Collaborate with finance and client-facing teams to resolve billing inquiries and discrepancies.
- Implement improvements to streamline billing processes, enhance efficiency, and reduce errors.

**PSA Tool Administration**
- Administer and own the PSA Tool, ensuring seamless alignment with team operations. Customise and optimise the tool for enhanced project management, resource allocation, and workflow efficiency.
- Maintain data integrity and security within the PSA Tool. Continuously optimize the tool for improved efficiency, utilizing reporting for informed decision-making.
- Manage integrations with other tools for a cohesive operational environment. Provide hands-on support, troubleshooting, and training to maximise team proficiency with the PSA Tool.

**Team Management and Development**
- Lead and inspire a team of operations professionals, fostering a collaborative and results-driven culture.
- Provide mentorship and guidance to team members, promoting their professional development and growth within the organisation.

**Resource Allocation and Utilisation**
- Efficiently allocate delivery resources with consultation from Heads of Departments.
- Monitor and analyze resource utilisation metrics, making data-driven decisions to optimize team performance.

**Performance Monitoring and KPI Management**
- Establish and monitor key performance indicators (KPIs) to evaluate the success of operations and implement strategies to address any deviations from expected outcomes.
- Develop and maintain regular reporting mechanisms to provide insights into operational performance.

**Continuous Improvement**
- Champion a culture of continuous improvement, innovation, and adaptability within the operations team.
- Identify opportunities for process enhancements and efficiency gains, driving initiatives to implement positive change.

**About You**:

- A strong communicator with the ability to articulate ideas clearly and effectively
- Proficient in written and verbal communication
- A team player who thrives in a collaborative work environment
- Ability to work effectively with cross-functional teams
- Excellent organisational skills with attention to detail
- Ability to manage multiple tasks and prioritize deadlines
- Proven ability to analyse problems and find innovative solutions
- A strategic thinker who can navigate challenges effectively
- Willingness to get hands-on and actively contribute to projects
- Ability to take ownership and drive initiatives to completion
- Demonstrated self-motivation and perseverance
- Proactive in seeking solutions and overcoming obstacles
- Ability to handle pressure and persevere through challenges
- Resilient and adaptable in a dynamic work environment
- Proven ability to think strategically and make sound decisions
- Build trust through reliable and thoughtful decision-making
- Innovative mindset with a willingness to challenge conventional thinking
- A desire to explore and implement new approaches for continuous improvement

**Qualifications**:

- **Fluent **in **German, **both written and verbal, is essential**:

- **Proven experience (3+ years) in an operations management role within the professional services industry is essential**:

- **Bachelor's degree in Business Administration, Operations Management, or a related field**:

- Demonstrated success in leading and developing high-performing teams
- Strong analytical and problem-solving skills with a keen eye f

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