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Process Owner Fulfilment International
vor 4 Monaten
At HelloFresh, we want to change the way people eat forever by offering our customers high quality food and recipes for different meal occasions. Over the past 10 years, we've seen this mission spread around the world and beyond our wildest dreams. Now, we are a global food solutions group and the world's leading meal kit company, active in 18 countries across 3 continents. So, how did we do it? Our weekly boxes full of exciting recipes and fresh ingredients have blossomed into a community of customers looking for delicious, healthy and sustainable options. The HelloFresh Group now includes our core brand, HelloFresh, as well as: Green Chef, EveryPlate, Chefs Plate, Factor_, and Youfoodz.
**The role**:
Reporting into the Head of Operations Technology International, you will be leading and be responsible for delivering operational improvement projects across the global HelloFresh supply chain. This could include implementing new supply chain IT solutions / technologies, rolling out new innovations, best practice sharing and standardizing across markets and providing the Operations team with critical data and analytics.
Above all, we are looking for people who will **make HelloFresh** **better.** We believe there are many different ways of developing skills and we love diverse experiences So even if you don't "tick all the boxes" but think you'd thrive in this role, we would really like to learn more about you.
**What you'll do**:
- Lead a team of 2 direct reports in the Berlin office, working with the INT.
- Build strong relationships with local teams from 15+ different countries, specifically 5 key major markets, involving frequent travel approx. once per month.
- Interact with the three other team leaders within the International Product Operations team, to deliver joint business cases to improve HF financial and customer satisfaction metrics
- Engage with diverse International central departments - such as Digital Product, Tech, Photography, Brand and Procurement - to drive innovation in an ambitious timeline
- Be an ambassador of Editors' teams worldwide, manage their monthly gatherings, organize summits and create engagement occasions for best practice sharing and community building
- Further develop the Editing technology landscape, seizing opportunities for integration, optimization and continuous improvement of our tools
- Oversee the management of our BPO team, working closely with a team lead in your team, as well as an offshore team of 30+ people. You will focus on promoting their services across international markets, and ensuring that our internal customers are satisfied.
- Translate the stakeholders' insights into business actions and priorities, question the status quo and bring innovative solutions to the table for new support areas.
**What you'll bring**:
- Master's degree from top-tier college or university, preferably in business, management, or related fields
- 8+ years minimum experience in a product or technology related field; the passion for food or experience within Food/FMCG industry is a big plus
- Highly numerate and commercially minded, able to build business cases objectively and rigorously
- An organized and clear communicator with experience in managing multiple stakeholders and priorities simultaneously
- At home in a fast-paced, demanding, and data-driven environment
- A proven innovator with a can-do attitude and a track record of turning ideas into reality
- Passionate project coordinator, enjoying the people management side of work
**What we offer**:
- Healthy discount on weekly HelloFresh boxes
- Annual learning and development budget to attend conferences or purchase educational resources plus access to the HelloFresh Academy
- Budget for home office supplies
- Monthly transportation budget through Rydes app
- A diverse and vibrant international environment of 70+ different nationalities
- Additional perks include: Free crash course in German, compensation for advanced external German classes, discounts for John Reed gyms & Urban Sports Club, summer & winter parties, discount on our Convini vending machines
- The chance to have a significant impact on one of the fastest-growing technology companies in Europe in an exciting growth phase
**Are you up for the challenge?**:
**About HelloFresh**:
We believe that sharing a meal brings people of all identities, backgrounds, and cultures together. We are committed to celebrating all dimensions of diversity in the workplace equally and ensuring that everyone feels a sense of inclusion and belonging. We also aim to extend this commitment to the partners we work with and the communities we serve. We are constantly listening, learning, and evolving to deliver on these principles. We are proud of our collaborative culture. Our diverse employee population enables us to connect with our customers and turn their feedback into meaningful action - from developing new recipes to constantly improving our process of getting dinner
