Customer Delivery Lead

vor 1 Monat

Dreieich, Deutschland SD Worx Vollzeit

SD Worx SAP Solutions is an international division within SD Worx that focuses on digital HR transitions primarily with SAP solutions. We transform our clients' HR organizations into true business support organizations through smarter technologies that drive organizations' strategies. Make cloud your legacy with SD Worx SAP Solutions

**What do we have to offer?**

A people-oriented job in which you will shape, implement and guide digital HR solutions for our customers and take your clients and their businesses across Europe to the next level. Plus:

- An attractive salary based on your experience and achievement. And the freedom to compose your personal benefit package.
- A dynamic environment: flexible working hours and working from home - everything is negotiable
- Learning opportunities: thanks to seasoned co-workers, training courses, an extensive e-learning academy, and challenging projects
- Career growth: map out your own development path with our internal platform MyMove and grasp various career opportunities, both locally and internationally

**What do you have to offer?**
- Business Expertise: Strong understanding of the products and services delivered by SAP Solutions to clients
- Extensive Experience: Several years of experience as an SAP HCM Consultant
- Communication & Client Relationships: Ability to communicate effectively with clients and maintain strong relationships with stakeholders
- Leadership Skills: Ability to prioritize tasks (based on client feedback and value), identify risks, and navigate obstacles
- Language Skills: Fluent in both German and English, written and spoken
- **Which task can you expect ?**
- ** Scope Management**:

- Lead governance and oversight for all AM & Technical Services
- Assuring SLA’s, timelines and SoW are covered
- Escalation point for clients and internal teams
- Identify out of scope tasks and move them into the CR process
- Ensure go-live readiness for new clients with project manager
- ** Resource Management**:

- Address any staffing requirement to staffing management
- Identify skills and expertise needs
- ** Customer Relationship Management (CRM)**:

- Monitor, manage and foster strong "long-term" customer relationship
- Ensure client satisfaction
- Identify upselling and cross selling opportunities
- ** Stakeholder & Communication Management**:

- Interface with all internal and external SD Worx Partners (MPS, IMP, Staffing, global AMO, Sales, AMS internally, suppliers)
- Adapt the RACI matrix in alignment with the local CDL.
- Manage transition from project to run
- Drive process improvement within the Global AMO
- ** Financial Management / Procurement Management**:

- Manage client financials as contracted and additional services
- Manages 3rd party invoices and approves them
- ** Integration Management**:

- Drives change. Regularly review and evaluate opportunities to improve the CDL best practices, CDL processes, methods, tools, guidelines and standards - in close cooperation with the Global AMO and the CDL community

From many places, we work as one, moving from better to best together.

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