Customer Delivery Lead

Vor 2 Tagen

Dreieich, Deutschland SD Worx Vollzeit

SD Worx SAP Solutions is an international division within SD Worx that focuses on digital HR transitions primarily with SAP solutions. We transform our clients' HR organizations into true business support organizations through smarter technologies that drive organizations' strategies. Make cloud your legacy with SD Worx SAP Solutions

What do we have to offer?

A people-oriented job in which you will shape, implement and guide digital HR solutions for our customers and take your clients and their businesses across Europe to the next level. Plus:

  •     A competitive salary tailored to your experience and performance
    • Work-Life Balance: Flexible working hours and remote work options – everything is negotiable. Enjoy 30 days of annual leave, plus additional days off on Christmas Eve and New Year’s Eve
    • Professional Development: Benefit from a personalized development plan and access to professional training opportunities
    • Career Growth: Whether you aim to specialize in your field or expand your skills in new areas, SD Worx offers plenty of opportunities to grow
    • Well-Being: Comprehensive health insurance, including an annual health package worth €600, a company pension plan, bike leasing through JobRad, capital-building benefits, and exclusive discounts through our corporate benefits program with over 800 top brands
    • Team Spirit: Collaborate with national and international colleagues and take part in annual events like nationwide summer or Christmas parties

What do you have to offer?

  • Business Expertise: Strong understanding of the products and services delivered by SAP Solutions to clients
  • Extensive Experience: Several years of experience as an SAP HCM Consultant
  • Communication & Client Relationships: Ability to communicate effectively with clients and maintain strong relationships with stakeholders
  • Leadership Skills: Ability to prioritize tasks (based on client feedback and value), identify risks, and navigate obstacles
  • Understanding of Lean/Agile Principles: Ability to coach squad members in applying these principles
  • Language Skills: Fluent in both German and English, written and spoken

Which task can you expect ?

- Scope Management

  • Lead governance and oversight for all AM & Technical Services
  • Assuring SLA’s , timelines and SoW are covered
  • Escalation point for clients and internal teams
  • Identify out of scope tasks and move them into the CR process
  • Ensure go-live readiness for new clients with project manager

- Resource Management

  • Address any staffing requirement to staffing management
  • Identify skills and expertise needs

- Customer Relationship Management (CRM)

  • Monitor, manage and foster strong "long-term" customer relationship
  • Ensure client satisfaction
  • Identify upselling and cross selling opportunities

- Stakeholder & Communication Management

  • Interface with all internal and external SD Worx Partners (MPS, IMP, Staffing, global AMO, Sales, AMS internally, suppliers)
  • Adapt the RACI matrix in alignment with the local CDL.
  • Manage transition from project to run
  • Drive process improvement within the Global AMO

- Financial Management / Procurement Management

  • Manage client financials as contracted and additional services
  • Manages 3rd party invoices and approves them

- Integration Management

  • Drives change. Regularly review and evaluate opportunities to improve the CDL best practices, CDL processes, methods, tools, guidelines and standards – in close cooperation with the Global AMO and the CDL community

From many places, we work as one, moving from better to best together.

SD Worx SAP Solutions lives diversity in the workplace. Diversity provides inspiration and innovation in our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin colour, ethnic and social background, religion, age, disability, sexual orientation and stage of life.

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