Customer Support Specialist

vor 3 Wochen

Berlin, Deutschland HiPeople GmbH Vollzeit

As a Customer Support Specialist, you will be the voice of HiPeople, fielding all customer questions and user feedback. You are passionate about delivering the highest standard of customer care possible.

**Mission: Nurture and grow the relationship between HiPeople and our customers.**This job in one picture**:
**The role**:

- As the main point of contact, you nurture partnerships with our customers. You know why they love us and what would make them love us more.
- Genuinely communicate with our end users by actively listening or reading their concerns, questions, or suggestions and responding in a tone of voice that reflects that specific user.
- Bias for action is critical in servicing our customer's needs and establishing trust, thus you know how to prioritize your tasks/projects to make sure our customers know they are being heard.
- Proactively identify when a customer is underutilising HiPeople and work with them to maximise our impact within their company.
- Spot room for growth by seeking upselling opportunities, and support in the development and implementation of customer growth.
- You're calm, competent and confident, which helps set a comfortable atmosphere for customers even during stressful situations.
- You are a HiPeople expert and understand every nook and corner of the product.
- You will be working with top-notch, people-first organisations across multiple geographies.
- Work closely with a broad set of stakeholders (Marketing, Sales, Product, Engineering).

***:
**You are**:

- You are empathetic and create lasting relationships with customers and meaningful communication with the end-users you support.
- You are a self-starter who’s seeking to understand the ins & outs of the customer journey in a SaaS environment.
- You love meeting new people and are a natural problem solver.
- You are a strong communicator (verbally and written) in English.
- You want to make a difference at a fast-growing early-stage tech company.
- Ideally, you have gained your first full-time working experience via internships or working student positions in a Recruitment/ Talent Acquisition function or via another customer support role.
- We proudly believe in the power of diversity and inclusion. Diversity of thought fuels our success and you can not achieve that without a diverse team. We welcome people from any race, orientation, gender, religion, age, ethnicity, disability, or identity, we value all uniqueness._

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