Customer Care Agent

vor 3 Wochen

Berlin, Deutschland MILES Mobility Vollzeit

Join the ride

We are expanding our fleet, and with an increase in customers, we are looking for you to strengthen our Customer-Care-Team in full-time as a

Customer Care Agent (f/m/x/d) - French + English speaking

Your Mission
- You are our first point of contact for all our customers
- You help our customers to get out of tricky situations by supporting them around the topics: ongoing rental, our vehicles, functions of the app and payment options
- You are efficient in finding out how to solve issues to provide the best and most effective solution
- You filter important information and give detailed reports/feedback about malfunctions in the app or vehicles to your colleagues and other teams
- You understand that quality lies within the detail, hence accomplishing customer requests with accuracy in order to provide high-quality service is our priority at all times

Your Strengths
- You are a real problem solver and enjoy assisting customers in need
- You are very communicative and have excellent interpersonal skills
- You are ideally familiar with the use of customer support softwares
- You have working proficiency and communication skills in verbal/written French and English - German and Dutch skills are a plus
- You have a lot of fun at work and a high level of team spirit and with a lot of positive vibes you keep the fun factor constant in our Customer Care team
- You know how to deliver a great customer experience and always go an extra mile
- You are empathetic and have a positive attitude with a desire to help our customers

Why MILES?

⭐️ You will receive a gross monthly salary of €2,370.00. On top of that, you can expect performance-based bonuses every month, as well as extra pay for working on Sundays, during the night, and on holidays.
⭐️ Our shift schedule is determined 4 weeks in advance, providing you with clear and predictable working hours.
**⭐️ Company Pension Plan**: We offer an attractive retirement plan to help secure your financial future.
**⭐️ Mobility**: You will enjoy a fantastic mobility package where you can choose between monthly MILES credits or the Deutschlandticket.
**⭐️ Urban Sports Club**: We heavily subsidize your Urban Sports Club membership to help you stay healthy and fit - both physically and mentally.
**⭐️ Corporate Benefits**: You will have access to over 1,500 providers offering compelling discounts on your next pair of sneakers or theater visits.
**⭐️ Workplace**: You will receive the latest technology and an ergonomically equipped workstation.
**⭐️ MILES Community**: Our diverse team represents over 50 nationalities, and we primarily communicate in English.
**⭐️ Feedback and Personal Growth**: At MILES, we prioritize personal growth and place great value on knowledge-sharing and training opportunities. Our HR and Leadership teams will support you in further developing yourself, your skills, and your strengths.
**⭐️ Office Amenities**: We provide fresh coffee, cold beverages, fruits & vegetables, snacks, lunch during our all-hands meetings and other treats.
⭐️ We are Carsharing with a lot of. At MILES, we dedicate a portion of our revenue to support regional social projects, actively contributing to the well-being of society and the environment. #milescharity

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