Facilities Coordinator

vor 2 Monaten

Frankfurt am Main, Deutschland JSD-JLL Services GmbH Vollzeit

**About JLL**

We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying, and investing in real estate.

If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at JLL

Our goal is to provide enhanced workplace experiences that will be long remembered by our clients. In this role you will be a part of delivering a best-in-class experience for our client’s personnel, customers, and guests in a connected workspace which promotes a culture of inclusion and safety.

With a focus on creating an environment that enhances productivity, collaboration, and well-being, you'll have the opportunity to create exceptional workplace experiences and drive LSEG colleague satisfaction and engagement to create opportunities for everyone to flourish.

**Role Purpose**

A highly self-motivated and passionate customer service team player with a great attention to detail. Responsible for leading the delivery of all FM services and annual projects at the site/sites for which you are accountable.

Deliver these services with the goal to ensure highest satisfaction and ensure that optimal LSEG colleague and visitor experience is achieved. In this capacity there are 6 major activities for which you are accountable:

- People Management - develop and sustain a high quality well motivated team.
- Client Management - ensure that on site Client’s expectations are met.
- Contracts Management - ensure that all contracts are professionally delivered.
- Finance Management - ensure that the site’s financial operations are meeting targets and control requirements.
- Health and Safety Management - ensuring the provision of a safe working environment.
- Workplace Experience/ Hospitality management - implementing industry best practice operations and own initiatives.

You will be instrumental in ensuring the Workspace delivers a great experience for visitors and LSEG colleagues. Your ownership of the Workspace, by making sure you have happy customers in your community and your ability to proactively resolve queries and issues, will be the cornerstone to your success in this role.

**What this job involves**

People Management
- Provide leadership for site FM team.
- Mentor & enable training & development of team members.
- Identify and fill staffing needs.
- Nurture an environment conducive to good teamwork and co-operation among colleagues.

Client Management
- Strive to “delight” LSEG colleagues and visitors in all aspects of service delivery.
- Interact on a regular basis with the appropriate client representative and on-site client personnel to discuss ongoing service delivery and forward planning.

Contracts Management
- Ensure that all contracts at the site are delivering the required service at the correct cost.
- Work with Regional and Global Purchasing to implement Regional/Global sourcing strategies that deliver a best-in-class experience for end users.
- Deliver services as defined in the relevant Schedules of the Master Agreement ensuring the implementation and compliance with best practice procedures.
- Report critical & key performance measurements & achieve targets.
- Ensure that Account Management is informed immediately of any Critical Performance incidents on site.
- Complete all required audits and CSA’S and achieve targets.
- Provide appropriate monthly/quarterly/annual reporting and management reports as required.
- Maintain sound management relationships with any third-party tenants &/or property owners as appropriate.
- Provide a responsive and proactive service via seamless interface with all involved parties.
- Understand all aspects of any lease/licences that may impact the operation of the property.
- Work with Client and Manager to develop and implement improved/new processes that improve service to the client and /or reduce cost.
- Act as single point of contact for the management of any projects on site.

Finance Management
- Ensure that the site meets all financial targets and control requirements.
- Provide standard monthly/quarterly/annual reporting and management reports as required.
- Deliver Savings within or above the given targets.

Health and Safety Management
- Ensure that the site meets all legal and Client required H&S regulations.
- Ensure that all Jones Lang LaSalle team and 3rd party members are working in compliance with H&S regulations.

Workplace Experience/ Hospitality Management
- Deliver a best-in-class Work

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