Facilities Coordinator

Facilities Coordinator / Operations & Services Coordinator (m/f/d) ¦ Wertheim Village ¦ Permanent]

Something Extraordinary Every Day™

As our Facilities Coordinator / Operations & Services Coordinator (m/f/d) you will support the operations team and deliver the department strategy and business goals. Will work to maintain the highest standards across a multitude of department disciplines including all soft and hard services. Will provide supervision to contracted support teams. To support all value retail teams with operational guidance when required.

Position is based in Wertheim Village.

What you will be doing

Supervise outsourced Service Contracts

• Support the outsourced facilities maintenance activities on site, working with the contracted service partner to deliver service obligations for technical, fabric, and compliance maintenance
• Ensure that all defined services are completed in accordance with all standard operating procedures, statutory requirements and within al Health and Safety guidelines
• Ensure building regulation guidelines are followed for planned maintenance requirements for property management and asset protection
• Planning and preparing necessary Facilities Management Programmes based on key documents such as structural condition surveys, ongoing maintenance programme progress, and agreed key remedial priorities
• Support the Health and Safety requirements within service contracts
• Ensuring all brand partners comply with Village rules and regulations specifically with regards to maintenance requirements, contractor access and site rules for 3rd party access
• Complete all required reporting and data capturing for BREEAM in use monitoring

General Facilitates Management ( Soft Services )

• Manage the general operations of the Village as ‘Duty Shift leader’ when required as per the operations rota.
• Assume the daily duties of the ‘Shift leader’ understand the role and the requirements for all support functions per shift to include. Security, housekeeping, maintenance, landscaping and general works scheduled for the day.
• Support the preparations of OPEX budget and reforecasts
• Be present at the Village, on a rota basis including early mornings and late finishes as required from Monday through to Saturday (hours to be determined)

Operations improvement/development projects

• Support requirements to effectively manage operations improvement projects as required to ensure works are delivered within the specified timeframes
• Identify key stakeholders, professional team, resources needed to led project programmes and outcomes
• Ensure all correct statutory H&S requirements are in place for all projects
• Manage 3rd parties on site before and during projects
• Support to tender projects ensuing all cooperate guidelines and documents are followed and completed

What makes you special

Every colleague is an entrepreneur at heart and this drives our organisational culture, which values invention, innovation and risk taking. To be successful with us, you’ll have:

• Previous practical experience in a technical facilities management role is required
• Experience in delivering out sourced services
• Desirable: Qualification in Facilities management, technical trade or related
• Ability to understand and manage operational budgets, resource and constraints
• Strong leadership skills with the ability to motivate and develop front line teams, challenge and positively influence their input on site
• High guest/customer centric in approach to tasks and attitude
• Agile and responsive in decision making
• Self-motivated, innovative and creative problem solver
• Have excellent interpersonal and influencing skills
• Ability to establish positive solid relationships with all key stakeholders both internal and external
• Very good German and English, any other languages are beneficial

There’s no one quite like us

The Bicester Collection are the worlds’ leading luxury shopping destinations, and we are committed to creating magical and memorable experiences for our guests. Taking the name of the founding Village, The Bicester Collection distinguishes the 11 Villages in Europe and China as one collection of destinations for our guests, our brand partners, our travel and tourism partners, our corporate and financial media, and our internal teams.

Our Vision is to be the best shopping destination in the world.

Our Mission is to make the lives of others better including our brands, our guests, our people and our communities.

Our Brand Promise is to offer something extraordinary every day.

Our Five Values are the glue that bind us together and allows us to lead ahead:

• Authenticity - Always do the right thing
• Innovation - Think outside of the box
• Passion - Do what you love and love what you do
• Critical Thinking - Challenge the obvious
• Vision - Be mission driven always

Why we’re exceptional

The key to our success is the quality and commitment of our people. In return for your hard work and commitment to our values, you’ll receive a generous salary and we’ll also reward you through our Feel Good Programme which offers the following benefits:

• Lifestyle - Our Lifestyle benefits include life assurance, income protection, pension, leisure travel insurance, an electric car scheme, a discounted shopping portal, discounts across our Villages, a referral bonus and season ticket loans.
• Physical - Our Physical health benefits include private medical cover, virtual doctor support, dental insurance, health screening, a cycle-to-work scheme, eye care and flu vaccinations.
• Mental – Our Mental health benefits include access to professionals as well as support from trained mental health 'first aiders' from across the business, an employee assistance programme and free access to Headspace and Thrive, two of the most well respected mental well-being apps.
• Social - Our social programme is designed to help us connect and, most importantly, have fun Benefits include yoga classes, summer parties, outdoor team activities, time away from the office to enjoy special occasions such as birthdays, getting married, moving house and, of course, taking a well-deserved break.

Come and live your story with us

At The Bicester Collection, we are focused on attracting and retaining the best talent. We believe in fostering an open culture, which supports our people to thrive and creates a sense of belonging. Working at the Bicester Collection means entering an inclusive space where all perspectives are valued, ideas are shared freely, and creativity is encouraged.