Service Delivery Lead

vor 4 Wochen


Duesseldorf, Deutschland TechNET IT Recruitment Ltd Vollzeit

**Service Delivery Lead**

**Germany**

**€**
**60,000 per annum and 10% bonus**

Service Delivery Lead to join a global integrated IT solutions provider partnered with enterprise organisations across 128 countries.

This role will see you being the face of the business for Germany, managing operations within the region relating to service delivery.

**Some of what you will be doing**:

- Managing operations across the region including profit and revenue targets.
- Maintaining SLAs on high-level projects.
- Overseeing the performance of the delivery and service desk team.
- Measuring delivery against client expectations.
- Publishing governance reports for stakeholders to highlight potential risks.
- Leading the service delivery team to maintain customer satisfaction rates.
- Building service reports addressing possible delays or escalations.
- Implementing processes to speed up delivery timelines.
- Building relationships with key clients to grow accounts.

**Ideally, your skills and experience will include**:

- Fluent or Native German.
- 4+ years of Service Delivery in the Tech Industry.
- Knowledge of networking technologies.
- Experience leading small teams.
- Experience managing clients/stakeholders.
- Background in IT Support.

**It would be great if you also had**:

- Bachelor’s or Masters’s Degree in Business, Management, or Equivalent.
- Experience implementing servers from IBM, EMC, HP or Dell.
- CCNA or CCNP Certification.


  • Service Delivery Lead

    vor 1 Monat


    Duesseldorf, Deutschland TechNET IT Vollzeit

    **Service Delivery Lead** **Germany** **Travel to client sites in Dusseldorf** **€60,000 per annum and 10% bonus** Service Delivery Lead to join a global integrated IT solutions provider partnered with enterprise organisations across 128 countries. This role will see you being the face of the business for Germany, managing operations within the region...


  • Duesseldorf, Deutschland Oliver James Associates Vollzeit

    **AWS Service Delivery Lead - Cologne (Home Office Possible) - Up to €130,000** Are you a Service Delivery Leader that is passionate about AWS? Are you looking to take control of AWS Service from the initial planning stage? Then do read on! As the AWS Service Delivery lead, you would be responsible for service delivery projects by engaging local and...


  • Duesseldorf, Deutschland Restoration Hardware Vollzeit

    RH at its core is about taste, and we believe the idea of scaling taste is large and far reaching. The RH brand attracts the best designers, artisans, manufacturers and talent in our industry, scaling and rendering their work more valuable across our integrated platform, enabling us to curate the most compelling collection of luxury home furnishings in the...


  • Duesseldorf, Deutschland Avanade Vollzeit

    This is a Sr. Director or Executive level role. At Avanade, we believe in making a genuine human impact in everything we do. We transform businesses and help our clients envision new paths forward; we uncover ways technology can improve the way we work and live; and provide opportunities for our people to leave the world better than we found it. For more...


  • Duesseldorf, Deutschland SNIPES Vollzeit

    SNIPES ist einer der weltweit führenden Sneaker - und Streetwear-Retailer mit über 600 Stores in Europa und den USA. Wir begeistern unsere Kunden mit einem breit gefächerten Portfolio der angesagtesten Brands wie adidas, Jordan, Karl Kani, New Balance, Nike oder Vans sowie eigenen SNIPES Kollektionen und erfolgreichen Kollaborationen. Die Stores machen...


  • Duesseldorf, Deutschland SNIPES Vollzeit

    Land **:Deutschland** Bundesland **:Nordrhein-Westfalen** Stadt **:KÖLN** Berufsfelder **:Einzelhandel** Vertragsform **:Festanstellung** Arbeitszeit **:Vollzeit** **Vorstellung des Unternehmens**: SNIPES ist einer der weltweit führenden Sneaker - und Streetwear-Retailer mit über 600 Stores in Europa und den USA. Wir begeistern unsere Kunden mit...


  • Duesseldorf, Deutschland SNIPES Vollzeit

    SNIPES ist einer der weltweit führenden Sneaker - und Streetwear-Retailer mit über 600 Stores in Europa und den USA. Wir begeistern unsere Kunden mit einem breit gefächerten Portfolio der angesagtesten Brands wie adidas, Jordan, Karl Kani, New Balance, Nike oder Vans sowie eigenen SNIPES Kollektionen und erfolgreichen Kollaborationen. Die Stores machen...


  • Duesseldorf, Deutschland SNIPES Vollzeit

    SNIPES ist einer der weltweit f\u00fchrenden Sneaker - und Streetwear-Retailer mit \u00fcber 600 Stores in Europa und den USA. Wir begeistern unsere Kunden mit einem breit gef\u00e4cherten Portfolio der angesagtesten Brands wie adidas, Jordan, Karl Kani, New Balance, Nike oder Vans sowie eigenen SNIPES Kollektionen und erfolgreichen Kollaborationen. Die...


  • Duesseldorf, Deutschland Hach Vollzeit

    Make a difference - join us to ensure water quality for people around the world. The primary purpose of this position is to identify and implement continuous improvement activities to improve productivity, customer experience and performance within Service. This role will provide training and implementation of DBS (Danaher Business System), execute Kaizen...


  • Duesseldorf, Deutschland Logicalis Vollzeit

    Job Snapshot **Employee Type**: - Full-Time **Location**: Köln**Job Type**: - Management **Experience**: - Not Specified **Date Posted**: - 2/1/2023 **Job Description**: **Why choose Logicalis?** Logicalis lets you experience the digital transformation up close - and to get involved in actively shaping its future. Your expertise makes you a...


  • Duesseldorf, Deutschland Utimaco Vollzeit

    Location: Düsseldorf, Germany - Business Unit: Information Security- **Your tasks**: - Develop and maintain a deep understanding of our clients' needs and business objectives - Work closely with cross-functional teams and Product Management to define and prioritize product features and requirements - Define and own the product backlog, ensuring alignment...


  • Duesseldorf, Deutschland Logicalis Vollzeit

    Job Snapshot **Employee Type**: - Full-Time **Location**: Köln**Job Type**: - Management **Experience**: - Not Specified **Date Posted**: - 2/3/2023 **Job Description**: **Why choose Logicalis?** Logicalis lets you experience the digital transformation up close - and to get involved in actively shaping its future. Your expertise makes you a...


  • Duesseldorf, Deutschland Vodafone Vollzeit

    **Description**: - The Project Lead manages end-to-end projects (e.g. a system implementation) and has responsibility for the planning, coordination, and deployment of all releases into production within a particular domain. They identify, manage, and mitigate individual projects, programmes or cross-programme risks and issues in order to facilitate the...


  • Duesseldorf, Deutschland Lucid Motors Vollzeit

    **Leading the future in luxury electric and mobility** At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility. We plan to lead in this...


  • Duesseldorf, Deutschland The Gap Partnership Vollzeit

    **ABOUT THE GAP PARTNERSHIP** We are a global negotiation consultancy specializing in the development of practical and highly effective negotiation solutions and strategies. We operate in over 50 countries and work with more than 600 organizations. Our team of consultants bring real-world commercial experience from a range of industry sectors, and partner...


  • Duesseldorf, Deutschland loveholidays Vollzeit

    **Customer Service Team Leader** **40,000 to 45,000 euros pa** **Dusseldorf (office-based for a minimum of 3 months, moving to hybrid in the future)** **loveholidays **is hiring in Dusseldorf - and we are looking for a talented Customer Service professional to lead a motivated team. * Our journey so far* Since 2012, **loveholidays **has been enabling...


  • Duesseldorf, Deutschland Vodafone Vollzeit

    **Description**: At Vantage Towers, we’re on a mission to power Europe’s sustainable digital transformation. As a leading tower company, we’re ushering in an era of technology-driven advances to help connect people, businesses, and internet-enabled devices like never before. We combine the scale, stability and quality of our tower network with the...


  • Duesseldorf, Deutschland C&A Vollzeit

    **The future looks like you**: Here at C&A we’re embracing the transformation taking place across the retail sector, whilst also ensuring we don’t lose sight of our heritage. - “Let’s build the future together - the best is yet to come”_ Our Tech team are responsible for providing the digital infrastructure and services at the heart of our...


  • Duesseldorf, Deutschland MobiLab Solutions GmbH Vollzeit

    At MobiLab we are passionate about being the best-in-class at delivering value through enterprise Cloud Adoption. Our tech leads are the face of the technical team towards our customers and the key actor in gathering requirements and iterate on delivery to make a profound and long-lasting IT impact through Cloud-driven transformation. Our Cloud Adoption work...


  • Duesseldorf, Deutschland Santander Vollzeit

    System & Service Quality Leader (M/F/x) Country: Germany **WHAT YOU WILL BE DOING** **Santander Consumer Technology Services GmbH **is a subsidiary of Santander Consumer Bank AG in Germany. At our location in Mönchengladbach, we work on both national and international projects. As professional integrators with the best qualifications in the field of...