Aktuelle Jobs im Zusammenhang mit Dbs Leader Service Europe - Duesseldorf - Hach
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Customer Service Specialist
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Professional Services Team Lead
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Customer Service
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Customer Service
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Customer Service National
vor 4 Monaten
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Assistant Customer Service
vor 3 Monaten
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Customer Service International
vor 4 Monaten
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Head of Nmsd Cu Western Europe
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Vehicle Remarketing Specialist
vor 4 Monaten
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Car Remarketing Specialist
vor 3 Monaten
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Merchandising Specialist
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vor 2 Monaten
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Team Lead Data Processing
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Courier and Freight Forwarding Business with
vor 3 Monaten
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Finance Director
vor 4 Monaten
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Finance Director
vor 4 Monaten
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Asset & Customer Service Team Lead
vor 3 Monaten
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Lead HR Services
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Dbs Leader Service Europe
vor 4 Monaten
Make a difference - join us to ensure water quality for people around the world. The primary purpose of this position is to identify and implement continuous improvement activities to improve productivity, customer experience and performance within Service. This role will provide training and implementation of DBS (Danaher Business System), execute Kaizen improvement events, build best-in-class customer delivery and service processes, and improve DBS capability at all levels of the Service organization.
**Essential duties and responsibilities**:
Own and drive Danaher Business System rigor throughout the Service organization:
Build and maintain the DBS / Kaizen Funnel to achieve 2x kaizens per people leader in the organization, prioritized to drive impact on critical KPIs
Coach stakeholders through the Kaizen process from kaizen identification, charter development, kaizen execution, and sustainment
Personally lead and/or facilitate kaizen events every 6-weeks while modeling ‘Best Team Wins’ coaching and facilitation behaviors
Hold stakeholders accountable for sustainment of improvement results from DBS / Kaizen events at a rate >80%
Act as a knowledgeable business partner to the Service leadership team and drive measurable improvement in critical KPIs:
**Analyze data and processes to improve KPIs**: Quality, OTD, Productivity/Efficiency, and Engagement
Assist in the development of action plans to drive measurable improvement in KPIs; track progress via daily management and deploy problem-solving where required
Lead and/or provide recommendations for the identification and selection of improvement projects, including insights to support strategic planning and policy deployment
Responsible for the daily implementation of DBS processes and tools including daily management, action plans, growth rooms, and problem-solving
Participate in appropriate KPI and leadership forums and provide effective coaching to achieve annual targets
Improve DBS capability and tool expertise in Service organization through coaching, facilitation, and personal development:
Build personal DBS and continuous improvement capability through focused tool training, boot camps, and training
Train associates and leaders in various DBS tools, including Lean and Growth tools
Communicate and drive “Best Practices” across the business and facilitate Danaher leadership benchmarking sessions.
Work with the Global Hach DBS team and Corporate DBSO (Danaher Business System Office) to schedule events and supply needed resources/expertise
Influence change management with different levels within the organization.
**Qualifications**:
Strong capability to drive impact through influence and indirect leadership.
Leadership to set and attain goals and initiate actions to resolve problems and improve products and processes.
Demonstrated ability to take initiative, tackle problems, and sustain results.
Have demonstrated ability in using quality principles and technical tools (problem analysis, statistical tools, design of experiments, variation reduction, design for six sigma, control charts).
Bachelor’s degree in a technical field preferred (Physical Sciences, Engineering, Supply Chain or Technical related field).
Strong ability to provide concise executive summaries of business performance issues, changes needed or made and results delivered.
Ability to coach and collaborate with individuals across all levels of the organization and train others.
Certified practitioner in Lean manufacturing tools and/or Commercial growth tools preferred.
LI-SK1
When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
If you’ve ever wondered what’s within you, there’s no better time to find out.
