Head of Service Management

vor 4 Monaten

Essen, Deutschland dbschenker Vollzeit

Your tasks

For more than 140 years, DB Schenker has relentlessly pushed the limits of the logistics and supply chain management industry. Global IT&D &D Land & Digital Solutions as part of the Chief Digital Office develops new customer-centric digital products and business models jointly with internal business units. We develop and transfer the global digital strategy into day-to-day business decisions and business development activities. We support the implementation of new digital products and provide expertise and solutions for a unified online marketing strategy and webpages. On a methodological level, we develop and implement a standardized approach for digital transformation projects across all business units.

To further strengthen our Global IT&D Land & Digital Solutions team, we search a highly motivated Head of Service Management & Support (m/f/d) who takes responsibility for performing the department's service management & support activities with focus on lean, stable, secure and cost-efficient IT Service Operations for Land Systems and Digital Solutions.

The Head of Service Management & Support (m/f/d) within the Business Unit "Global IT&D Land & Digital Solutions" provides the overall leadership in the team's organization and provides direction for the actions of the service management and application support. Service Management & Support represents an operative Enterprise Function, which steers the overall service operations management of the underlying portfolio and ensures adherence to all company standards.

Your tasks

Act as single point of contact (SPOC) for all escalations or coordination requests in case of major incidents, problems or changes. Adhere to the overall Schenker IT SOM standards and agreed SLA coverage. Organize application specific Service Request Management Be the responsible contact for external suppliers and their service delivery. Provide input to the overall reporting regarding operational stability of the respective applications. Ensure that the Service Now Service catalogue for the respective services is kept up to date. Provide RCA in case of high Priority incidents

Requirements

Your profile

Minimum master's degree in business administration, Logistics, Computer Science, or related disciplines Experience in IT & digitalization service management Experience identifying process improvements and coordinating their implementation. Practical Knowledge of Agile Methods and experience in establishing Agile Organizations Proven track record in agile product development or general experience in agile methodologies Experience identifying process improvements and coordinating their implementation Excellent understanding on project and application life cycle IT Infrastructure Library (ITIL) qualification Understanding of business and IT processes Strong customer service orientation Self-initiative, detailed-oriented with excellent analytical skills Flexible thinker able to operate in a changing environment Team player with very good communication skills Fluent Business English (written and spoken) Excellent MS Office skills (Word, Excel, Power Point, Outlook, Visio, etc.)

Benefits

Flexible remote work
It is important to us that our employees' working hours leave enough room for family and leisure. Therefore, we offer flexible working hours and remote work by arrangement.

Networking
National and international networking with colleagues at DB Schenker provides opportunities for professional and personal exchange.

Stability and security
In a future-oriented Group, we offer our employees many opportunities for a long-term perspective.

Health and fitness
Employees at DB Schenker benefit from comprehensive occupational health management with programs for health promotion and prevention.

Work climate
A good working atmosphere is close to our hearts Only as a team can we achieve the best for our customers, employees and people worldwide.

Our offer

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

  • Head of Service Management and Support

    vor 4 Wochen

    Essen, Nordrhein-Westfalen, Deutschland dbschenker Vollzeit

    Job Title: Head of Service Management and SupportDB Schenker is seeking a highly motivated and experienced Head of Service Management and Support to join our Global IT&D Land & Digital Solutions team. As a key member of our organization, you will be responsible for leading the service management and application support activities, focusing on lean, stable,...

  • Head of Service Management and Support

    vor 4 Wochen

    Essen, Nordrhein-Westfalen, Deutschland dbschenker Vollzeit

    Job Title: Head of Service Management and SupportDB Schenker is seeking a highly motivated and experienced Head of Service Management and Support to join our Global IT&D Land & Digital Solutions team. As a key member of our organization, you will be responsible for leading the service management and application support activities, focusing on lean, stable,...

  • Head of Service Management and Support

    vor 4 Wochen

    Essen, Nordrhein-Westfalen, Deutschland dbschenker Vollzeit

    Job Title: Head of Service Management and SupportDB Schenker is seeking a highly motivated and experienced Head of Service Management and Support to join our Global IT&D Land & Digital Solutions team. As a key member of our organization, you will be responsible for leading the service management and application support activities, focusing on lean, stable,...

  • Head of Service Management and Support

    vor 4 Wochen

    Essen, Nordrhein-Westfalen, Deutschland dbschenker Vollzeit

    Job Title: Head of Service Management and SupportDB Schenker is seeking a highly motivated and experienced Head of Service Management and Support to join our Global IT&D Land & Digital Solutions team. As a key member of our organization, you will be responsible for leading the service management and application support activities, focusing on lean, stable,...

  • Head of Service Management

    vor 3 Wochen

    Essen, Nordrhein-Westfalen, Deutschland dbschenker Vollzeit

    About the RoleWe are seeking a highly motivated Head of Service Management & Support to join our Global IT&D Land & Digital Solutions team. As a key member of our team, you will be responsible for performing the department's service management & support activities with a focus on lean, stable, secure, and cost-efficient IT Service Operations for Land Systems...

  • Head of Service Management

    vor 3 Wochen

    Essen, Nordrhein-Westfalen, Deutschland dbschenker Vollzeit

    About the RoleWe are seeking a highly motivated Head of Service Management & Support to join our Global IT&D Land & Digital Solutions team. As a key member of our team, you will be responsible for performing the department's service management & support activities with a focus on lean, stable, secure, and cost-efficient IT Service Operations for Land Systems...

  • Head of Service Management

    vor 2 Wochen

    Essen, Nordrhein-Westfalen, Deutschland dbschenker Vollzeit

    About the RoleWe are seeking a highly motivated and experienced IT Service Operations Manager to lead our Global IT&D Land & Digital Solutions team. As Head of Service Management & Support, you will be responsible for performing the department's service management & support activities with a focus on lean, stable, secure, and cost-efficient IT Service...

  • Head of Service Management and Support

    vor 4 Wochen

    Essen, Nordrhein-Westfalen, Deutschland dbschenker Vollzeit

    About the RoleWe are seeking a highly motivated and experienced Head of Service Management and Support to join our Global IT&D Land & Digital Solutions team. As a key member of our organization, you will be responsible for leading the service management and application support activities, focusing on lean, stable, secure, and cost-efficient IT Service...

  • Head of Service Management and Support

    vor 3 Wochen

    Essen, Nordrhein-Westfalen, Deutschland dbschenker Vollzeit

    About the RoleWe are seeking a highly motivated Head of Service Management & Support (m/f/d) to join our Global IT&D Land & Digital Solutions team at DB Schenker. As a key member of our team, you will be responsible for performing the department's service management & support activities with a focus on lean, stable, secure, and cost-efficient IT Service...

  • Head of Demand

    vor 5 Monaten

    Essen, Deutschland DB Schenker Vollzeit

    At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to...

  • Head of Business Continuity Management

    vor 3 Wochen

    Essen, Nordrhein-Westfalen, Deutschland Lowell Financial Services GmbH Vollzeit

    JobbeschreibungWir suchen einen erfahrenen Head of Business Continuity Management für unseren Standort in Deutschland.Als Head of Business Continuity Management bist du verantwortlich für die Weiterentwicklung und Umsetzung unseres Business Continuity Management Systems. Du steuerst den BCM-Zyklus, unterstützt die Teams bei der Erstellung von Business...

  • Head of Business Continuity Management

    vor 4 Wochen

    Essen, Nordrhein-Westfalen, Deutschland Lowell Financial Services GmbH Vollzeit

    Job SummaryWir suchen einen erfahrenen Head of Business Continuity Management (m/w/d) für unseren Standort in Essen. Der Head of Business Continuity Management DACH ist derzeit im Lowell DACH Operations Bereich angesiedelt und berichtet direkt an die COO.Job DescriptionVerantwortlichkeitenDas End-to-End-Management und die Weiterentwicklung des Business...

  • Head of Business Continuity Management

    vor 4 Wochen

    Essen, Nordrhein-Westfalen, Deutschland Lowell Financial Services GmbH Vollzeit

    Job SummaryWir suchen einen erfahrenen Head of Business Continuity Management (m/w/d) für unseren Standort in Essen. Der Head of Business Continuity Management DACH ist derzeit im Lowell DACH Operations Bereich angesiedelt und berichtet direkt an die COO.Job DescriptionVerantwortlichkeitenDas End-to-End-Management und die Weiterentwicklung des Business...

  • Head of Business Continuity Management

    vor 3 Wochen

    Essen, Nordrhein-Westfalen, Deutschland Lowell Financial Services GmbH Vollzeit

    ÜbersichtWir suchen einen erfahrenen Head of Business Continuity Management für unseren Standort in Deutschland.Der Head of Business Continuity Management ist verantwortlich für die Weiterentwicklung und Umsetzung des Business Continuity Management Systems der DACH-Region. Dazu gehört die Steuerung des BCM-Zyklus, die Planung und Durchführung von...

  • Head of Business Continuity Management

    vor 2 Wochen

    Essen, Deutschland Michael Page Vollzeit

    Head of Business Continuity Management (m/w/d)BCM und Risikomanagement ist deine Leidenschaft? Du bi...

  • Head of Business Continuity Management

    vor 2 Wochen

    Essen, Deutschland Michael Page Vollzeit

    Head of Business Continuity Management (m/w/d)BCM und Risikomanagement ist deine Leidenschaft? Du bist strategisch versiert und arbeitest gerne teamübergreifend? Dann werde jetzt Head of Business Continuity Management (m/w/d) und sei verantwortlich für die DACH-Region eines international tätigen Unternehmens!KundendetailsDas Unternehmen ist ein führender...

  • Head of Business Continuity Management

    vor 2 Wochen

    Essen, Deutschland Michael Page Vollzeit

    Head of Business Continuity Management (m/w/d)BCM und Risikomanagement ist deine Leidenschaft? Du bist strategisch versiert und arbeitest gerne teamübergreifend? Dann werde jetzt Head of Business Continuity Management (m/w/d) und sei verantwortlich für die DACH-Region eines international tätigen Unternehmens!KundendetailsDas Unternehmen ist ein führender...

  • Head of Region Northwest

    vor 5 Monaten

    Essen, Deutschland TÜV SÜD Industrie Service GmbH Vollzeit

    Seit 1866 gilt unsere Leidenschaft der Technik und der Sicherheit. Innovationen beeinflussen unser Leben in vielfältiger Weise. Für die Sicherheit von Menschen und der Gesellschaft setzen wir uns jeden Tag aufs Neue ein und schaffen Vertrauen in neue Technologien. Wir sind Teil des Fortschritts. Wir beraten, wir prüfen, wir zertifizieren. Wir handeln aus...

  • Head of Purchase Management Asia

    vor 1 Monat

    Essen, Nordrhein-Westfalen, Deutschland Wenco GmbH & Co. KG Vollzeit

    Head of Purchase Management FareastWir suchen einen erfahrenen Head of Purchase Management Fareast, der unsere internationale Beschaffung in Asien weiterentwickeln und optimieren möchte.Aufgaben und VerantwortungenPlanung, Umsetzung und Optimierung des internationalen Einkaufs in AsienFachliche und disziplinarische Führung eines Teams und...

  • Head of Purchase Management Asia

    vor 1 Monat

    Essen, Nordrhein-Westfalen, Deutschland Wenco GmbH & Co. KG Vollzeit

    Head of Purchase Management FareastWir suchen einen erfahrenen Head of Purchase Management Fareast, der unsere internationale Beschaffung in Asien weiterentwickeln und optimieren möchte.Aufgaben und VerantwortungenPlanung, Umsetzung und Optimierung des internationalen Einkaufs in AsienFachliche und disziplinarische Führung eines Teams und...