Full-time Client Advisor, Berlin

vor 2 Monaten

Berlin, Deutschland Ganni Vollzeit

**WE ARE HIRING A FULL-TIME CLIENT ADVISOR TO JOIN OUR AMAZING STORE IN ROCHSTRASSE, BERLIN**

You will be an ambassador for GANNI. You will work within our beautifully curated stores and report directly to our Store Manager. The GANNI culture is based on a learning and results-driven mentality. Where everyone is united by a common purpose.

At GANNI we are passionate and optimistic people who live and breathe everything we stand for. You have a responsible, environmentally friendly approach to our business. You keep an open mind, you are authentic in everything you do.

You will support your team to always deliver service that is seamless, efficient and dedicated to the client’s needs.

You will run a business that is based on an omnichannel/omnicommerce mentality where missing a sale is not an option. You have a result-oriented mindset and you will drive footfall through a digital client outreach program as an integral part of daily business. Through online booking services and in-store events, you and your team will build and foster the GANNI community.

You will be a part of managing and motivating the store team to achieve KPI targets and you will create a culture within your team that is authentic, optimistic and driven by results and the opportunity to learn.

**KEY RESPONSIBILITIES**

BUSINESS
- Ensure exceptional client experiences
- Deliver outstanding styling sessions
- Establish loyalty within the community
- Foster client outreach program to drive footfall to the store
- Strive to reach KPI targets and support maintaining a KPI-driven environment
- Drive in-store shopping events through your client database and establish a program to foster client relationships
- Take part in actıons required in order to achıeve busıness objectıves
- Act on opportunities with your team and strive to secure all sales
- Maintain VM guidelines
- Stock management in all aspects

OPERATIONS
- Support your team in daily operations in the store
- Strive to achieve a healthy client loyalty base with in-store activities to foster client relationships
- Strive to achieve personal and store targets
- Staying engaged on the Hub and keeping up with the academy
- Participate in workshops necessary to enhance performance
- Responsible for keeping the team environment open, friendly and transparent
- Participate in staff meetings every month

COMMUNICATION & DEVELOPMENT
- Keep yourself and team members up to date with all relevant information and business trends
- Support the development of clear, consistent and organized lines of communication
- Drive your own development and strive to enhance your leadership skills

**PROFESSIONAL QUALIFICATIONS**
- Solid and proven background within the similar industry for at least 1 year
- Strong client database and experience working with digital clienteling
- Experience with sales and working within a results-driven and goal-oriented environment
- Excellent understanding of key performance indicators
- Omnichannel and omnicommerce understanding
- Excellent communication skills
- Must be flexible and capable of working effectively in a fast-paced environment
- Fluent in German

**THE GANNI WAY**
We are looking for a true GANNI ambassador - someone who shares our values of Openness (ready to evolve, honest not perfect), Optimism (you never stand still, just dance), Authenticity (you march at your own beat), Accountability (no excuses, you make an impact) & Responsibility (make small changes, see big differences).

The GANNI culture is based on a learning and results-driven mentality, where everyone is united by a common purpose of (hack)the fashion system

GANNI is a state of mind - more than a way of dressing and we love to change the usual practice in everything we do. We are confident and capable of anything So prepare yourself to be comfortable with the uncomfortable and hacking the system together with our amazing Retail team

**BE BOLD AND JOIN OUR GANNI COMMUNITY**
We hope you got all your questions answered and feel motivated to join our team and become a part of the GANNI community.

**ABOUT GANNI**

Based in Copenhagen and owned and run by husband-and-wife team Creative Director Ditte Reffstrup and Founder Nicolaj Reffstrup, GANNI has developed exponentially over recent years with its Scandi 2.0 sense of style full of personality and contrasts. GANNI is all about making our community who wear our clothes feel even more confident and capable of anything. For us, acting responsibly is a moral obligation.

GANNI is committed to creating a more diverse, equal and inclusive workforce, building teams that represent a variety of backgrounds, perspectives and experiences. It is a fundamental policy at GANNI not to discriminate on any basis or characteristics and celebrate diversity. Everyone is welcome and encouraged to apply.

At GANNI we see behaving responsibly as our moral obligation. As a certified B Corp, GANNI focuses on making more responsible choices every day to d

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