Senior Client Advisor

vor 1 Monat

Berlin, Deutschland Maison Valentino Vollzeit

**Location**:
Berlin, DE
ID: 10220
A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.
Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.
**POSITION**: SENIOR CLIENT ADVISOR
We are seeking a Senior Client Advisor with a well-established client portfolio, primarily local, who demonstrates excellence in clienteling and KPI management, with a strong focus on sales performance.
We are looking for someone who can best represent the brand's values and drive the boutique to reach and exceed set targets, always offering a level of service that reflects our company's identity and prestige.
Main Responsibilities
Clienteling and Sales
: Drive boutique business through exceptional clienteling, consistently achieving above-average KPIs (conversion rate, cross-selling, average transaction value, upselling).
Customer Experience
: Set a model in customer journey, creating excitement and desire in every interaction, offering high-level service across all product categories, with a strong focus on fostering loyalty.
External Relations Management
: Support the Store Manager in developing external relationships, following corporate CRM guidelines and promoting partnership sales.
Collaboration and Teamwork
Mentorship and Leadership
: Encourage the team to explore unconventional sales opportunities, mentor other Client Advisors, and regularly share sales goals and KPIs.
Operations and Visual
Operational Processes
: Ensure compliance with company procedures, collaborate on operations, and maintain order and safety in the boutique, even in the absence of the Operations team.
Visual Merchandising
: Monitor HQ visual criteria execution, ensuring the appeal and organization of displays and interior spaces.
Key Competencies
Exemplary in empathy and good manners, with strong teamwork spirit and in-depth product knowledge across categories. Proven sales abilities, storytelling skills, and a keen sensitivity to brand values and mission, managing client interactions with adaptability and insight in every interaction.
The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equity. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.

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