Customer Service Specialist
Vor 3 Tagen
At a Glance:
Our Happiness Delivery team is growing, just like On, and with this comes the exciting opportunity to be part of our newly formed Partnership Services Team. In this role, you will focus on managing the operational side of Ons partnerships and their premium partner experience.
Your Team:
Being in direct contact with internal stakeholders and external partners means we are able to consistently surprise them with outstanding service. We see problems as challenges and aim to solve them in the most positive way possible. Communication and enthusiasm are key in Customer Service. Dedicated to delivering the wow, we are a passionate team that supports each other, questions the status quo and aims to constantly improve the customer and partner experience. That's why we are called Happiness Deliverers.
Your Mission:
- You understand our operational processes and are able to guide all stakeholders and partners through the order management in order to aim for the best results upon their individual needs
- Place orders on request for our internal stakeholders and external partners and ensure a smooth order fullfilment.
- Take care of the communication between the different warehouses and your stakeholders and solve logístical challenges that come with order fullfillment and distribution.
- Standardize and refine operational processes in collaboration with your team
Your Story:
- Proven ability to work in a demanding, entrepreneurial, fast changing environment with a lot of freedom and responsibility
- Inspiring team leader personality with a diligent, organised and reliable working method as well as high attention to detail
- Hands-on mentality with a proactive approach to their field of work
- Natural desire to constantly re-think, question and optimise the way our partnership service and it’s processes is set up
- Ability to express yourself in German and English, other languages are a plus
What we offer:
We offer a dynamic, challenging and sportive environment that has been ranked as the ‘fastest growing sports company’ of its time. With offices across the globe, we are an international team who is hungry to innovate and build something incredible. We foster an active environment where each individual thrives for excellence and can achieve their full potential. This is where your work matters, you’re hands-on and your team members are amongst the very best in their respective disciplines and fields.
- On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination._
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