Customer Service Coordinator

vor 2 Monaten


Berlin, Deutschland Collins McNicholas Recruitment Vollzeit

Our client, a leading Medical device organisation located in Athlone Ireland is seeking a **German-speaking **Customer Service Coordinator on a **permanent contract**. You will be managing the day-to-day Customer Service activities for the respective markets**,* including the processing of orders and answering the phones. **This position will have a hybrid working model, 3 days at the office, 2 days from home. Relocation Assistance Available, accommodation and flights.*

**Responsibilities to include (Full job description available upon request)**:

- Work as part of a multi-disciplinary team, ensuring all orders received via telephone, fax, post, etc. are processed accurately and promptly upon receipt.
- Ensure that all customer queries - order queries, stock situation, deliveries, invoices, product queries, literature & sample requests, etc - are handled and resolved satisfactorily.
- Ensure all customer complaints are dealt with upon receipt and resolved to the satisfaction of the customer. Ensure all product complaints are escalated to the appropriate department.
- Maintain regular contact with the warehouse and purchasing dept. to coordinate deliveries, returns, etc.
- Act as the principal contact person for designated key accounts. Report to management on the monthly activity and involvement with these accounts.

**Requirements**:

- Fluent in English and **German**:

- Business or other relevant 3rd-level qualification is desirable.
- 6 months + working in a fast-moving customer service environment is desirable.
- Excellent communication skills and a professional telephone manner.

CMCNGEN1

**For a confidential discussion and more information on this Customer service coordinator role please contact Michelle Miley.**

**+353 90 6450667**

Art der Stelle: Vollzeit, Festanstellung

Gehalt: 30.000,00€ pro Jahr

Arbeitszeiten:

- Montag bis Freitag

Leistungen:

- Betriebliche Altersvorsorge
- Betriebliche Weiterbildung
- Homeoffice
- Umzugskostenzuschuss

Bewerbungsfrage(n):

- Are you available to relocate to Athlone, Ireland?

Arbeitsort: Vor Ort



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