Working Student/intern Customer Experience
vor 3 Wochen
**Your Tasks**:
- Analyses based on MMS' own customer insights via NPS, Mystery Shopping, Non-Buyer-Study
- Support in the optimization of the NPS Closed Loop Feedback process (NPS Call-Back process and NPS Remeasurement)
- Support in executing the requests from international CX teams (e.g. creation of new and changes of existing customer surveys, international user requests)
- Research on CX best practices and competitors
- Support in idea generation and implementation of an improved customer feedback management
- Data analysis for and creation of customer journeys
- Support the preparation and facilitation of Service Design Workshops
- Support in the preparation of PowerPoint presentations and workshops
**Your Profile**:
- Bachelor's or Master's degree with a focus on marketing, communications or market/consumer research
- Ideally some work experience in the form of training, internships, etc.
- Good analytical skills / affinity for numbers
- Proactive approach to work as well as a high willingness to learn
- Fluent in English
**About Us**:
**Additional Benefits**:
**Job Infos**:
Location: München
MediaMarktSaturn Retail Group
Department: HQ - Others
Entrylevel: Students
Type of Employement: Part Time
Working Hours: 20
Persona: Job Requisition HQ Young Talent
Recruiter: Lina Ebert
Recruiter: Lina Ebert
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