Mitarbeiter Customer Support

vor 7 Monaten


Berlin, Deutschland TE Connectivity Vollzeit

Koordination und Weitergabe der Kundenanforderungen in die Organisation inkl. Reklamation/Deeskalation.

**Ihre Aufgaben**:

- Abwicklung, Überwachung und Reporting von Kundenaufträgen und Projekten hinsichtlich Einhaltung der Kundenanforderungen unter Beachtung von Terminen, Kosten und Qualität; bei Abweichung geeignete Maßnahmen einleiten
- selbständiges Erstellen von Verkaufsstatistiken, Präsentationen, Absatzstatistiken und Forecasts
- Direkter Ansprechpartner für den Kunden und zuständig für die Kundenkommunikation
- Eigenständige Strukturierung, Verfolgung und Sicherstellung der internen Kommunikation hinsichtlich der Kundenanfragen
- Aktive Verfolgung und Aufarbeitung von Eskalationsthemen gemeinsam mit den Fachbereichen als Basis für die regelmäßige Kundenkommunikation
- Pflege von Kundenstammdaten, Erstellung der Rechnungen und Übernahme der Zoll
- und Exportformalitäten
- Schnittstelle des Werks zu den Sales Mitarbeitern der Organisation

**Ihr Profil**:

- Abgeschlossene Ausbildung (vorzugsweise kaufmännischer Bereich) und mehrjährige Berufserfahrung in ähnlicher Position und fachbezogene Weiterbildung oder abgeschlossene Ausbildung (vorzugsweise kaufmännischer Bereich) und langjährige Berufserfahrung
- Landessprache und sehr gute Englischkenntnisse, vorzugsweise Kenntnisse in einer weiteren Fremdsprache
- hohe Kunden
- und Serviceorientierung
- Technisches und unternehmerisches Verständnis, sowie Zahlenaffinität
- Selbständiges und selbstorganisierte Arbeitsweise
- sehr gute Kommunikationsfähigkeit, Problemlösungs
- sowie Analysekompetenz sowie Teamfähigkeit
- gutes techn. Verständnis und routinierter Umgang mit MS Office (insbesondere Excel) und idealerweise Kenntnisse in SAP
- fachliche und zeitliche Flexibilität

**Was wir bieten**:
**ÜBER TE CONNECTIVITY**

TE Connectivity ist ein weltweit führendes Technologieunternehmen, das eine sichere, nachhaltige, produktive und vernetzte Zukunft ermöglicht. Unser breites Angebot an Verbindungs
- und Sensorlösungen hat sich in den anspruchsvollsten Umgebungen bewährt und Fortschritte in den Bereichen Transport, industrielle Anwendungen, Medizintechnologie, Energietechnik, Datenkommunikation und für das Zuhause ermöglicht. Mit mehr als 85.000 Mitarbeitern, darunter mehr als 8.000 Ingenieure, arbeiten wir mit Kunden aus fast 140 Ländern zusammen. Unsere Überzeugung ist auch unser Motto: EVERY CONNECTION COUNTS. Erfahren Sie mehr auf

**Was TE Connectivity anbietet**:
Wir freuen uns Ihnen ein spannendes Gesamtpaket anbieten zu können, das auch flexibel auf sich wechselnde Lebenssituationen angepasst werden kann - das Wohlbefinden unserer Mitarbeiter steht an oberster Stelle
Attraktives Gehaltspaket
Leistungsorientiere Bonuspläne
TE-Aktienkaufprogramm
Lokale gemeinnützige Aktionen
TE-interne Interessensgruppen (z.B. „Women in Networking“)

Über unsere globalen Standorte und Business Units hinweg schnüren wir Pakete mit Leistungen, die entweder von TE selbst getragen werden, oder aber auch durch externe Leistungsträger bereitgestellt werden. Grundsätzlich können die angebotenen Leistungen von Standort zu Standort variieren.

**Competencies**:

- Values: Integrity, Accountability, Teamwork, Innovation**ABOUT TE CONNECTIVITY**

**WHAT TE CONNECTIVITY OFFERS**:
We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority
- Competitive Salary Package
- Performance-Based Bonus Plans
- Health and Wellness Incentives
- Employee Stock Purchase Program
- Community Outreach Programs / Charity Events
- Employee Resource Group

Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.



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